Client Service Representative

0 years

3 - 5 Lacs

Posted:1 week ago| Platform: SimplyHired logo

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Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

A Client Service Representative (CSR) acts as the main link between a company and its clients, handling inquiries, resolving issues, providing product info, processing orders, and ensuring satisfaction through channels like phone, email, and chat, focusing on building strong relationships and potentially upselling services.

Key Responsibilities

  • Customer Interaction: Respond to inquiries, resolve complaints, and provide information about products/services via various communication channels (phone, email, chat).
  • Account Management: Maintain and update client records, process orders, handle billing, and ensure customer data is current.
  • Problem Resolution: Troubleshoot issues, offer proactive solutions, and escalate complex problems to appropriate departments.
  • Relationship Building: Develop and nurture strong client relationships to foster loyalty and satisfaction.
  • Sales Support: Inform clients about new offerings and may upsell related products or services.
  • Reporting: Monitor customer feedback and report on service metrics.

Job Types: Full-time, Part-time, Fresher

Pay: ₹28,000.00 - ₹43,500.00 per month

Education:

  • Diploma (Preferred)

Work Location: In person

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Growinity Solutions logo
Growinity Solutions

Technology/Marketing

Austin

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