Client Service Manager (Trivandrum)

Responsibilities:

• Coordinate with internal teams to ensure smooth service allocation and delivery.
• Supervise stakeholders, team members, and clients to meet targets and maintain service standards.
• Create a supportive environment that promotes empathy and professionalism in service delivery.
• Build and maintain strong client relationships for satisfaction and retention.
• Oversee service quality and ensure timely resolution of client concerns.
• Handle escalations promptly to uphold service excellence and client trust.

Requirements:

• Any Bachelor's degree
• 3-4 years of relevant work experience, preferably in US healthcare process.
• Excellent English communication and articulation skills are essential.
• Implement strategies to enhance client satisfaction, service delivery, and overall operational efficiency.
• Willing to work night shifts (10:30PM to 6:30AM) from the office premises at Elippode, Trivandrum
• Immediate joiners from Trivandrum location preferred.

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• How many years of healthcare process experience do you have?
• Are you based in Trivandrum?
• This is an urgent requirement. Can you join immediately if selected?
• Are you willing to work in 10:30PM to 7:30AM shift?
• Do you have experience in International client account management?

Work Location: In person