Client Retention Executive

Job Description

Eligibility Criteria: ● Candidates should be comfortable in fieldwork. ● Candidates should know the vernacular language. ● Candidates should have a laptop, vehicle, and a valid driving license. Roles and Responsibilities: ● Conduct field visits to meet clients and strengthen relationships. ● Collaborate with marketing and sales teams to develop retention strategies. ● Analyze customer data to identify trends and areas for improvement. ● Proactively engage with customers in person to address concerns and gather feedback. ● Resolve customer issues promptly and effectively, both in person and remotely. ● Educate customers on product features and updates during field visits. ● Monitor key performance indicators (KPIs) related to retention and implement improvement strategies. ● Collaborate with other departments to enhance the overall customer experience. Interested can share me their resumes