We are looking for an Campaign and Events Manager to ensure the seamless execution, delivery, and operational efficiency of our University Business under the Explore Brand This role requires a detail-oriented, process-driven, and highly organized professional who can manage day-to-day product operations (such as but not limited to campaign execution, event logistics, asset deployment) optimize fulfilment and reporting workflows and enhance customer experience The ideal candidate will work with the University Business Team and closely collaborate with cross-functional teams such as Marketing, Product and Engineering to ensure that our product is delivered smoothly, meets service-level agreements (SLAs), and continuously improves operational efficiency What You Will Execute on a Day to Day Basis: These are the hands-on operational tasks that will ensure smooth execution of our marketing products: End-to-End Fulfilment Management Oversee the execution and delivery of products and services to ensure seamless customer experience These could include campaign fulfilment, asset management, and event logistics to name a few Product Deployment Manage product deployment (for example, campaign assets, event registrations, email workflows, ad placements, and content) and scheduling across platforms Process Execution & Workflow Management Manage order processing, service deployment, and issue resolution to maintain efficiency Performance Tracking & Reporting Ensure accurate data collection, dashboard updates, and operational reporting Stakeholder Coordination Work cross-functionally with marketing, events, product, sales, finance, and support teams to ensure flawless execution Issue Resolution & Quality Control Troubleshoot operational bottlenecks and process inefficiencies, ensuring high service quality Process Compliance Ensure adherence to SLAs, operational best practices, and standard operating procedures (SOPs) What You Will Lead, Strategize & Develop On A Regular Basis: Process Optimization & Automation Identify inefficiencies and implement automation tools, workflow improvements, and scalable fulfilment processes Scalability & Growth Planning Build systems that allow for scalable operations and fulfilment models Data-Driven Enhancements Work with the business and marketing teams to track key performance indicators (KPIs) and use insights to refine execution strategies Vendor & Partner Management Collaborate with external vendors and service providers when needed to enhance operational execution Cost & Budget Management Align with finance teams to analyze operational costs, optimize fulfilment expenses, and ensure budget efficiency Innovation & Best Practices Stay ahead of industry trends to enhance operational efficiency and service fulfilment Qualifications: Bachelors degree in Marketing, Business Administration, Operations Management, Communications, or a related field Experience : 3+ years of experience in product or marketing operations, fulfillment management, or process optimization Proven ability to manage workflows, automate processes, and optimize service delivery Strong track record in scaling operational processes and driving efficiency improvements Experience working with cross-functional teams (product, sales, marketing, finance, and customer success) to ensure seamless execution Hands-on experience managing vendors, third-party service providers, and partner relationships to optimize fulfillment Experience in SLA-driven operations, ensuring timely and high-quality service delivery Skills: Process & Workflow Management Ability to design, implement, and optimize operational workflows for seamless execution Project & Task Management Strong proficiency in managing multiple priorities, deadlines, and execution workflows Data-Driven Decision Making Ability to analyze operational metrics, identify inefficiencies, and implement process improvements Automation & Efficiency Optimization Knowledge of workflow automation tools, process automation, and AI-driven optimizations Stakeholder Management Strong ability to collaborate cross-functionally with internal teams and external partners Problem-Solving & Troubleshooting Ability to quickly diagnose operational issues and implement effective solutions Budget & Cost Management Ability to track and optimize operational costs, service delivery expenses, and vendor budgets Qualities You are a self-starter You are curious and creative by nature You are proactive and results-driven You are highly organised and detail-oriented You are a collaborative team player with a positive attitude You are adaptable to a fast-paced and changing environment You are interested in driving business impact through your role You Are A Notch Above If You Have Background in B2B SaaS, digital media, event management, or marketing services Experience working in the international student mobility industry A masters degree especially with a focus on marketing operations, business management, or process optimization Visit our culture manifesto deck to learn more about the unique Cialfo culture and the opportunity to be one of us This is an opportunity to be a part of a fun, flexible, and fast-moving organization which is scaling its global footprint The Benefits Of Being a Cialfolk Exact benefits vary depending on your location That said, all full-time Cialfo employees receive the following benefits: Paid Annual and Medical leaves Flexible working environment Comprehensive Health Insurance