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Retention Shyam Spectra Private Limited

4.0 - 6.0 years

4 - 6 Lacs

gurgaon, haryana, india

On-site

Job Description : Customer Engagement Customer Retention : Positive Customer engagement to safeguard potential churn threats & retention of customers who have shared a cancellation request. Basic excel skills to ensure various customer matrix mapping which can be utilised in designing predictive churn programs To capture detailed VOC/Customer expectations/pain areas and provide regular feedback to cross-functional teams for enhanced customer experience and life cycle mgmt. To ensure quality retentions - Customers retained to remain active in the system. To closely coordinate with cross functional teams such as sales/network operations/Field Team for improved retentions Effective utilisation ...

Posted 3 months ago

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