Job Description: Developmental Services Facilitator About Children First Children First is a Child and Adolescent Mental Health Service across Delhi and Gurgaon. We have been providing ethical, effective, and holistic solutions for children and adolescents until the age of 25 years for over 15 years. About Developmental Centre services Developmental Services at Children First cater to children's sensorimotor, linguistic, socio-emotional, and cognitive developmental needs with subtle or recognisable differences in their developmental trajectory. About the Role As a facilitator, you will oversee the coordination of our Developmental Centre services across our centres in Delhi and Gurgaon. You will be the intermediary between the client and the clinician for all non-clinical aspects. This role involves managing one-time intake and long-term program schedules, coordinating with multidisciplinary teams, and providing support to families throughout the process. Ensuring excellent client journeys at each step will be your primary goal. This is a full-time in-office role based in Delhi-NCR Monday to Saturday with the ability to work across our Delhi and Gurgaon centres Responsibilities ● Coordinate and oversee the daily operations like attending client calls explaining program offerings, meeting clients in person, managing bookings, coordinating appointments with clients and clinicians, maintaining trackers, etc. ● Provide information and support to families throughout the process and act as the point of contact for client feedback, grievances and escalations. ● Ensure timely and efficient communication over email, calls, and WhatsApp with families regarding appointment details and maintain required documentation. ● Coordinate with multidisciplinary teams including clinical team, front desk, finance, product, and business for smooth delivery of the program. ● Monitor program activities and make adjustments as necessary to ensure high client and clinician satisfaction ● Ensure timely sharing of child reports and assist families in program enrollment ● Address any concerns or questions from families and provide guidance on the next steps post-intake or during the ongoing programs ● Manage internal referrals for Developmental Centre services and act as the SPoC for parent and clinician ● Prepare monthly reports and analyse data to identify areas for improvement. ● Provide training and support for new launches as necessary. Qualifications 1. Bachelor’s degree in any field. Desirable qualification in health 2. 4-6 years of experience in program coordination, especially in a client-facing environment Skills and Qualities 1. Excellent communication and interpersonal skills with fluency in both English and Hindi. 2. Excellent organisational skills, with the ability to use Excel and work with data. 3. Empathy and patience when working with children and families. 4. High awareness and willingness to work in the Mental Health space. 5. Ability to work collaboratively in a multidisciplinary team environment. 6. Proficiency in using electronic health records and other administrative software. 7. Proactive and solution-oriented approach to problem-solving. 8. Responsive in terms of time- the ability to keep to targeted timelines.

About Children First: Children First is a Child and Adolescent Mental Health Service located across Delhi and Gurgaon. We have been providing ethical, effective, and holistic solutions for children and adolescents until 25 years old for over a decade. The CF team is led by Dr. Amit Sen, Dr. Shelja Sen, and Dr. Kavita Arora, who have deep expertise and extensive experience in the child and adolescent mental health space. Over the years they were joined by some of the most committed, empathetic, and skilled professionals, building a multidisciplinary team, which continues to grow. Expected Work Profile: • Interest and inclination to work with neurodevelopmental disorders, especially autism spectrum disorder, focusing on social and communication delays, play, and cognitive skills. • Openness to learning various techniques and getting trained to work in a structured intervention process like individual work and small group work. • Work towards a common child-centred program for each child within a multidisciplinary team addressing the developmental milestones and the family's journey. Desired Skills and Experience: The core competencies we are looking for are: • Motivation and enthusiasm to work with children and adolescents. • Team player- Keenness to work within a dynamic multidisciplinary team of child psychiatrists, child psychologists, special educators, speech and language therapists, occupational therapists, and play therapists. • Fluent in English and Hindi. • Ability to train and disseminate knowledge • High professional ethics • Excellent communication skills (oral and written) • Keenness to learn and grow as a professional Qualifications: Child Developmental Degree/Special Education/ Psychology Desirable: Previous experience in working with children with Autism Spectrum Conditions and neurodivergence Training Desirable: Trained in specialised teaching/intervention programmes like ESDM, ABA, NDBI, RDI etc. Our Clinics are located across: • A2/35 Safdarjung Enclave, New Delhi - 110029 • B 18/9, Golf Course Road, DLF Phase 1, Sector 28, Gurugram, Delhi - 122002 Come join the CF family and help us meet our vision of creating communities of concern for our children.

About Children First: Children First is a Child and Adolescent Mental Health Service located across Delhi and Gurgaon. We have been providing ethical, effective, and holistic solutions for children and adolescents until 25 years old for over a decade. The CF team is led by Dr. Amit Sen, Dr. Shelja Sen, and Dr. Kavita Arora, who have deep expertise and extensive experience in the child and adolescent mental health space. Over the years they were joined by some of the most committed, empathetic, and skilled professionals, building a multidisciplinary team, which continues to grow. Expected Work Profile: Interest and inclination to work with neurodevelopmental disorders, especially autism spectrum disorder, focusing on social and communication delays, play, and cognitive skills. Openness to learning various techniques and getting trained to work in a structured intervention process like individual work and small group work. Work towards a common child-centred program for each child within a multidisciplinary team addressing the developmental milestones and the family&aposs journey. Desired Skills and Experience: The core competencies we are looking for are: Motivation and enthusiasm to work with children and adolescents. Team player- Keenness to work within a dynamic multidisciplinary team of child psychiatrists, child psychologists, special educators, speech and language therapists, occupational therapists, and play therapists. Fluent in English and Hindi. Ability to train and disseminate knowledge High professional ethics Excellent communication skills (oral and written) Keenness to learn and grow as a professional Qualifications: Child Developmental Degree/Special Education/ Psychology Desirable: Previous experience in working with children with Autism Spectrum Conditions and neurodivergence Training Desirable: Trained in specialised teaching/intervention programmes like ESDM, ABA, NDBI, RDI etc. Our Clinics are located across: A2/35 Safdarjung Enclave, New Delhi - 110029 B 18/9, Golf Course Road, DLF Phase 1, Sector 28, Gurugram, Delhi - 122002 Come join the CF family and help us meet our vision of creating communities of concern for our children. Show more Show less