Job Description Job Title: Lead US Direct Tax Location: New Delhi Department: Finance Reports To: Manager Position Summary: The Lead/ Senior Tax Analyst - US Direct Tax will support Chegg's federal and multi-state income tax operations including compliance, controversy, tax provision, credits & incentives, and planning. This is a high-impact role that collaborates with cross-functional teams and supports both recurring tax operations and strategic initiatives. Key Responsibilities: Prepare quarterly consolidated domestic tax provision memos and supporting documentatio n. Generate quarterly tax flux analysis, forecasts, and non-GAAP tax adjustments Prepare workpapers and payment requests for estimated and extension payments (federal, state income, franchise, CAT taxes) Review state income and franchise tax returns and related workpapers Coordinate data collection for the federal consolidated return and state filings Conduct federal and state tax research and provide technical analysis Assist in quarterly consolidated tax provision reporting and analysis Prepare the annual ACA Memo and liaise with Legal and HR for ACA compliance Coordinate Section 382 study with external consultants Respond to federal and state tax notices, including audit support and resolution Assist with R&D credit computations and survey responses Partner with cross-functional teams on tax compliance and provision topics Qualifications : Minimum 4 years of relevant US direct tax experience, preferably in Big 4 or corporate tax environments Bachelor's degree in Accounting , Finance, or Business Administration CPA designation preferred but not mandatory Strong technical knowledge in U.S. federal and state taxation, including ASC 740, FIN48, ASC 718, FIN18, Section 162(m), Section 382, and book-to-tax adjustments Advanced proficiency in Microsoft Excel experience with ERP systems, SAGE depreciation, and Blackline is a plus Demonstrated ability to manage multiple priorities and deliver high-quality work under tight deadlines Strong analytical, communication, and interpersonal skills Self-starter who thrives in both team settings and with independent responsibilities Eagerness to grow tax knowledge and align business objectives with tax strategies Why do we exist Students are working harder than ever before to stabilize their future. Our recent research study calledshows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we've expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student. Video Shorts Life at Chegg: Chegg Corporate Career Page: Chegg India: Chegg Israel: Thinkful (a Chegg Online Learning Service): Chegg out our culture and benefits!
Job Description Role Overview : As the Support Operations Manager, you will be responsible for process optimization, technology systems management, and operational excellence across our customer support organization. This role focuses on the infrastructure, tools, and processes that enable our teams and BPO partners to deliver exceptional customer support to millions of students. Team Overview: Chegg's Customer Support Team, known internally as The Student Advocacy Team (SAT) , is a B2C support organization dedicated to providing outstanding support experiences when student s need help with our products and services. We ai m to deliver high- quality, transparen t and convenien t support experiences at scale to millions of students. Responsibilities: Develop long-term operational strategies that anticipate scaling needs and technology evolution Develop operational best practices and serve as the cross-functional liaison between Chegg product teams and the Vendo r Operations Manager Collaborate with the Automation and AI manager on long-term automation strategy and technical implementation Support the Advocate Enablement team with technology training and support Create comprehensive process documentation and implementation plans for future rollouts Collaborate with product and engineering teams to understand technology roadmap and plan operational adaptations Serve as primary administrator for customer support technology platforms (Gladly, CSR, MaestroQA ) Manage technology vendor relationships and contract strategy for support tools Monitor platform performance and plan capacity improvements and optimizations Plan and implement changes that affect ag ent workflows and capabilities Design and test new operational processes before handoff to Vendor Operations Manager for BPO implementation Ensure all agents have proper technology access , tools configuration and technical support Required : Bachelor's degree in Business , Operations Management, Engineering, or related field 5+ years of experience in operations management, business process optimization, or technology systems management 3+ years of experience managing customer support platforms and technology systems Proficiency in SQL, data analysis tools, and reporting platforms Experience administering customer support platforms (Gladly experience highly preferred) Proven track record in process improvement and operational optimization methodologies Strong analytical and problem-solving skills with attention to detail Excellent written and verbal English communication skills Experience working with cross-functional teams including engineering and product teams Strong project management skills with ability to manage multiple technical initiatives Ability to work flexible hours to accommodate US and Philippines time zones Preferred Experience : Experience in EdTech or subscription-based business models Experience with automation tools and AI-powered customer support solutions Experience with vendor management for technology solutions Knowledge of API integrations and software development processes Familiarity with project management and process improvement methodologies ( PMP, Lean, Six Sigma , Agile ) Advanced degree in technical or business relevant field Why do we exist Students are working harder than ever before to stabilize their future. Our recent research study calledshows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we've expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student. Video Shorts Life at Chegg: Chegg Corporate Career Page: Chegg India: Chegg Israel: Thinkful (a Chegg Online Learning Service): Chegg out our culture and benefits!
Job Description As a key member of the Global IT Operations team, you'll be responsible for providing remote support for Chegg's employees worldwide. You should have at least 2 years of experience working in a high volume global service desk / call center environment, as well as a proven ability to provide exceptional customer service while quickly solving end-user requests. Responsibilities Provide tier 1 help desk support to Chegg employees around the world via ticketing, chat, phone and in-person. Troubleshoot hardware, software and operating system issues including Windows and MacOS. Leverage FreshService ticketing system to ensure SLAs are being met. Configure and troubleshoot conference room and A/V equipment. Manage hardware and software, including purchasing, deployment and maintenance. Contribute to internal Service Desk documentation. Assist with IT projects and implementations, as needed. Qualifications Minimum 2 years of experience in IT support. Excellent troubleshooting and customer service skills. Proven knowledge of Windows and MacOS operating systems is a must. Deep knowledge of the Microsoft Office 365 productivity suite. Knowledge of Windows Active Directory and related technologies (DNS, DFS, file sharing, centralized printing, etc.) Ability to work independently, but also know when to ask for help/guidance. Working knowledge of IT security best practices. Ability to lift up to 40 lbs. Exceptional written and verbal English skills. Why do we exist Students are working harder than ever before to stabilize their future. Our recent research study calledshows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we've expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Chegg Skills, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student. Video Shorts Life at Chegg: Chegg Corporate Career Page: Chegg India: Chegg Israel: Chegg Skills: Chegg out our culture and benefits!
Job Description We are seeking a highly skilled and detail-oriented Tax Manager to lead our Direct and Indirect Taxation function. The ideal candidate will have in-depth knowledge and hands-on experience in GST, TDS, Income Tax provisions, Deferred Tax, and Transfer Pricing under Indian tax laws. You will be responsible for ensuring statutory compliance, optimizing tax positions, managing audits, and supporting strategic business decisions through tax planning. Key Responsibilities: Indirect Tax: Ensure timely and accurate preparation and filing of monthly, quarterly, and annual GST returns (GSTR-1, GSTR-3B, GSTR-9, etc.). Reconcile GST data between books and returns. Handle GST audits, assessments, and departmental queries. Provide GST-related advisory on business transactions, vendor/customer contracts, and new business models. Monitor changes in GST laws and ensure timely compliance. Direct Tax: Manage TDS compliance, including deduction, payment, return filing, and issuance of Form 16/16A. Ensure proper accounting of income tax provisions and deferred tax in line with applicable accounting standards (Ind AS/IGAAP). Prepare and review monthly and annual tax provisions and tax disclosures in financial statements. Support in the preparation and filing of corporate income tax returns. Coordinate with auditors and consultants for tax audit, statutory audit, and other reviews. Transfer Pricing: Ensure compliance with Transfer Pricing documentation requirements, including Master File, Local File, and Country-by-Country Reporting (if applicable). Assist in pricing inter-company transactions in line with arm's length standards. Support in TP audit assessments and represent the company before tax authorities, where required. Qualification & Skills: Chartered Accountant (CA) or equivalent qualification. 8 -10 years of post-qualification experience in direct and indirect taxation, preferably in a corporate or Big 4/consulting environment. Strong understanding of Indian tax laws, GST, Income Tax Act, and Transfer Pricing Regulations. Analytical mindset with attention to detail. Strong interpersonal and communication skills. Ability to manage multiple priorities and deadlines. Why do we exist Students are working harder than ever before to stabilize their future. Our recent research study calledshows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we've expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Chegg Skills, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student. Video Shorts Life at Chegg: Chegg Corporate Career Page: Chegg India: Chegg Israel: Chegg Skills: Chegg out our culture and benefits!