Chat Process Executive

Position

Education:

Experience:

Roles & Responsibilities:

• Possess basic knowledge of Claims Administrations
• Good reasoning and analytical skills
• Able to communicate fluently in the language required for the function/location
• Active listening skills
• Passion to learn
• Influencing skills
• Ability to comprehend the employee requirement well
• Adhere to attendance and punctuality norms
• Acquiring knowledge & skills of related areas of the process
• Processing claims/developing projects/handling calls, as per the process guidelines
• Understands, knows, and interprets different complex scenarios and is able to resolve all assigned tasks
• Adhering to the SLA, and understanding Quality & Auditing parameters
• Meeting assigned productivity goals
• Understanding and adhering to quality standards
• Meeting TAT
• Mentor & coach new members of the team based on requirement

Mandatory Skills

• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
• Ability to understand basic data and take appropriate action.
• Ability to drive individual and team efficiency and productivity through effective and efficient metric management.
• Ability to coach, train, and motivate employees and evaluate their performance.
• Ability to strategically lead and develop team towards improved performance.
• Ability to delegate and manage work loads and projects across functions within the organization.
• Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions.

Preferred Skills

• US health care (ERISA/HIPAA/State Mandates)
• Process SLA
• Awareness of ISO, ISMS
• Telephone etiquettes
• MS office
• Typing skills & computer skills
• Effective communication in English
• Good analytical skills
• Comprehending ability

  Role & responsibilities