Chat Process Customer support

Job Description

Job Title: Customer Support Executive – US Chat Process Location: [Pulse Business ], [Jamshedpur] Work From Office Shift Timing: US Shift (Night Shift) – 6:30 PM to 3:30 AM IST (Weekends Off / Rotational Off – Customize as per your need) Job Summary: We are looking for emotionally intelligent, calm-under-pressure individuals to join our US-based Chat Support Team. The ideal candidate will be a graduate fresher or have up to 2 years of experience in a BPO or call center environment, with strong English communication skills, empathy, and customer-centric thinking. This is a non-voice role supporting US customers via live chat and email—perfect for individuals who thrive in high-focus digital communication roles and bring professionalism and patience to every customer interaction. Key Responsibilities: Respond promptly to customer inquiries through live chat and email. Provide accurate, valid, and complete information by using the right tools and processes. Handle customer issues with empathy, patience, and professionalism. Escalate unresolved queries to the next level of support when necessary. Maintain thorough knowledge of company products, services, and internal support systems. Work efficiently in a fast-paced environment while meeting performance metrics (TAT, quality, CSAT). Document all customer interactions accurately in the CRM system. Required Skills & Qualities: Excellent written communication in English – grammar, tone, and clarity matter. High emotional intelligence – able to handle frustrated customers with calmness and empathy. Stability under pressure – composed and solution-oriented, even in challenging scenarios. Good typing speed and computer proficiency. Positive attitude, quick learner, and team player. Eligibility Criteria: Educational Qualification: Graduate in any discipline. Experience: Freshers or up to 2 years of BPO / Call Center experience preferred. Prior experience in international (especially US) chat process will be a plus. Compensation & Benefits: Salary: Competitive, based on experience and performance. Night shift allowance, incentives, and performance bonuses. Health insurance and other employee benefits. Paid training and growth opportunities. Why Join Us? Be part of a high-performing, people-first culture. Opportunity to work for a fast-growing US-based client. Supportive training and development environment. Long-term career growth with internal mobility. Send your resume to with subject line “Application – US Chat Process” or WhatsApp on [+91-9709248418]. Job Type: Permanent Pay: ₹18,000.00 - ₹21,000.00 per month Benefits: Health insurance Schedule: Night shift Supplemental Pay: Performance bonus Work Location: In person Speak with the employer +91 9709248418