Chat Associate

Job Description

Job Title: Chat Support Executive - Gaming Products (Rotational Shift) Job Type: Full-time Experience Level: Freshers and Experienced candidates are welcome to apply. Job Overview: We are seeking a motivated and enthusiastic Chat Support Executive to join our team, supporting customers of our gaming products. As a Chat Support Executive, you’ll be responsible for delivering a high-quality customer experience via social media chat and other online platforms, assisting USA-based customers with inquiries, troubleshooting, and support for our gaming products. Key Responsibilities: Provide prompt, professional, and accurate assistance to customers via social media chat and other online messaging platforms. Handle customer inquiries, complaints, and requests with a positive, customer-first attitude. Resolve product-related issues by understanding customer needs and delivering clear and effective solutions. Maintain a deep understanding of our gaming products to provide accurate and thorough answers to customer questions. Collaborate with other teams as needed to escalate issues or provide additional support. Maintain high standards for customer satisfaction and ensure timely follow-ups. Skills and Qualifications: Good communication skills with a focus on written English. Excellent English writing skills with the ability to respond clearly and concisely to customer inquiries. Customer-oriented mindset with a problem-solving approach. Ability to work independently, especially during USA night shifts. Previous experience in customer support, chat support, or a similar role is a plus, but not required. Requirements: High school diploma or equivalent (Bachelor’s degree is a plus). Ability to work day/night shifts Strong interest in gaming products and willingness to learn about new gaming releases. Benefits: Competitive salary and performance-based incentives. Opportunities for professional growth and advancement. Exposure to the gaming industry and hands-on experience with popular gaming products. Application Process: If you’re passionate about providing exceptional customer support and enjoy working in the gaming industry, we’d love to hear from you! Apply today and join our team to make a positive impact on the gaming community. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹20,000.00 per month Benefits: Flexible schedule Health insurance Leave encashment Life insurance Paid sick time Paid time off Schedule: Day shift Evening shift Fixed shift Monday to Friday Morning shift Night shift Rotational shift UK shift US shift Weekend availability Supplemental Pay: Performance bonus Experience: Live chat: 1 year (Preferred) Language: English (Required) Work Location: In person