Job description Role Title: Deputy Manager - Customer Complaint Management Indirect Reports : 4nos Reports To: Head Quality Location: Thane (Mumbai Suburbs) CTC Offered : Rs . 17 to Rs 20 LPA (including ~10% variable) based on your experience, current CTC, and fitment. Job Purpose: The position exists in order to strengthen Customer Intimacy - Effective & efficient complaint resolution, CCM data intigrity & traceability. Who is the Right candidate for this Position ? Candidate should have 4+ years experience in Quality function,+ 2-4 years Customer complaint handling experience Qualification: B.Tech/BE in Polymer/Mechanical/Electrical/Industrial Engineering. MBA is an added advantage. Experience: 6 to 12 Years Candidates from Automobile Industries/ Electrical / Cable Industries/ Switchgear Industries will be preferred KEY RESPONSIBILITIES: Customer Complaint handling- Analysis, Site visit, Complaint Resolution Follow up for CAPAs & ensure timely action plan closure with production/Logistic/Engineering/PMG Submission of 8D report against each complaints Conduct the Why Why analysis with CFT team and eliminate the defects Preparation of Quality Alert & OPL as per customer complaint In process inspection and rejection elimination for Energy Products line Establish and update SOP, quality plans, Control plans and developing inspection standards. Develop testing standards about product testing. Simplification & robustness improvement of in process inspection activities Internal & External Customer quality issue analysis & timely resolution In process inspection dashboard preparations/BMR & ensure all documentation/records availability Updation of TPM circle board dashboard Driving continuous improvement culture through Quality tools, TPM, Business excellence deployment, FMEA, SPC implementation Leading IMS- Integrated Management system - Internal audits and Closure of findings FUNCTIONAL COMPETENCIES Customer complaint handling Leading Continuous improvement Mechanical testing knowledge Problem solving/8D, Knowledge of 7QC tools, PPAP, SPC, MSA, APQP, IMS,QMS Candidates who are interested should express their interest by answering the questions asked in brief to qualify for the next round of selection process