Chargepoint Technologies India

We are seeking a passionate and skilled Site Reliability Engineer (SRE) to join our team. In this role, you will ensure high availability, performance, and security of our systems while proactively identifying and resolving reliability issues. You will be responsible for monitoring, troubleshooting, automation, and building resilient infrastructure that supports millions of users globally. Key Responsibilities Monitor, troubleshoot, and resolve live-site issues to maintain uptime, performance, and security. Define and manage SLIs, SLOs, and error budgets to ensure reliable user experiences. Consolidate infrastructure monitoring and alerting into unified systems (e.g., Prometheus + Alertmanager) while enhancing alerts with contextual information (dashboards, runbooks, severity levels). Continuously improve infrastructure by upgrading and patching OS, databases, networking, and related components. Optimize on-call processes, lead incident response, root-cause analysis, and post-mortems. Build self-healing systems, automate repetitive/manual tasks, and proactively identify opportunities to improve uptime. What You Will Bring Strong SRE mindset proactive in spotting problems, performance bottlenecks, and areas for improvement. Hands-on expertise with observability tools and strong troubleshooting skills in distributed systems. Ability to work in a fast-paced, results-driven environment that demands operational excellence. Strong problem-solving skills with a track record of developing and implementing solutions. Excellent organizational and multitasking skills to handle multiple complex priorities under tight deadlines. Requirements Bachelor’s degree in Computer Science, Engineering, or a related technical field. 2+ years of experience managing distributed systems & web applications with high uptime requirements (10M+ users preferred). Proficiency in Linux and LAMP stack environments. Experience with observability tools (e.g., Prometheus, Grafana, New Relic, CloudWatch, ELK, Zabbix ). Experience with Infrastructure as Code (IaC) tools (e.g., Ansible, Terraform, Terragrunt ). Strong ownership mindset, bias for action, and ability to deliver results end-to-end. Excellent written and verbal communication skills. Preferred Qualifications Familiarity with cloud computing and the AWS ecosystem . Programming experience to automate infrastructure tasks. Flexibility to work during off-schedule hours (evenings/weekends) if required.