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Service Management Specialist Careernet

3.0 - 7.0 years

0 Lacs

karnataka

On-site

You will be a valuable member of a Large Global Organization, where your primary focus will be on IT Service Management processes. You will need to possess expertise in ITIL Process, specifically in Change/Problem/Incident Management. Proficiency in tools like SNOW and CMDB is essential, along with advanced analytical skills. Your responsibilities will include gaining a thorough understanding of various IT processes such as incident management, problem management, and change management. You will be required to maintain accurate documentation of IT processes, procedures, and configurations. Additionally, creating and updating knowledge base articles to aid in issue resolution will be part of ...

Posted 3 months ago

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