Change Community Network Manager

As an Assistant Director Change Community Network Manager at EY, you'll be at the forefront of enabling innovative technologies to support the 400,000 EY people. You will play a crucial role in driving awareness and best practices for technology products, enhancing the ways of working for colleagues across the organization. This is a unique opportunity to be at the forefront of technological adoption and innovation within EY. **Key Responsibilities:** - Build & Manage Change Champion Network: Develop and oversee a network of change champions to drive successful adoption of technologies such as M365, Security, Mobile and AI. - Engage Audience via EY intranet and internal social media: Leverage EY intranet social media platforms to engage and communicate with key audiences, fostering a community of enthusiastic supporters. - Content Creation & Publication: Create and publish engaging content to maintain excitement and interest in supported technology products and changes. Create bite-size content and basic videos to promote. - Support Adoption of M365 and Other Technology Products: Act as a key player in promoting and supporting the adoption of supported technology products within the end-user community. - Lead Change Network Calls: Organize and lead Change Champion Network calls for a range of technologies, ensuring effective communication and collaboration. - Collaborate with Global Change Lead: Work closely with the Service Adoption Global Change Management Lead to align strategies and ensure cohesive implementation of change initiatives. - Planning, Strategy, and Execution: Develop and execute plans to grow the network, broaden its scope and reach, improve measurement, and sustain engagement. - Content, Training, and Activities: Plan content, training, and activities to drive adoption of new technologies among end users. Collaborate with the Service Adoption Content Team and Training resources. - Monthly Regional Network Meetings: Run monthly regional network meetings to ensure effective communication and collaboration. - Present to Senior Management: Showcase the value of the initiatives to senior management across service lines and member firms and secure buy-in for support and engagement. - Leverage Analytics: Assess the efficacy of network activities and identify behavior changes in technology usage that need to be driven across the organization. - Enable Business Change: Ensure that EY Business Relationship Management (BRM) has an effective vehicle to drive key messages and promote knowledge and training for new features, products, and technology change programs. **Skills and Attributes for Success:** - Change Management Experience - Audience Engagement - Content Creation - Digital Marketing Expertise - Collaborative Teamwork - Technology Adoption Support **Qualifications Required:** - 3 years of experience in senior stakeholder and business relationship management - 3 years of experience in a comparable role - 5 years of experience in IT business change and end-user technology adoption - College degree in business, technology field, communications, organizational change, etc. - Change Management certification preferred - Experience with Microsoft cloud services - Experience with reporting and analytics - Experience with content production and planning calendars - Familiarity with gamification, leaderboards, and other engagement tactics - Experience with creating basic video production (e.g. Microsoft Clip Champ) for promotion In this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop, and drive your career forward. EY offers a benefits package focused on physical, emotional, financial, and social well-being. Continuous learning, transformative leadership, and a diverse and inclusive culture are some of the highlights of working at EY.,