Cekura

About Us Cekura (YC F24) is one of the fastest-growing companies in its batch, with strong revenue traction. We’re well-funded, backed by premier investors, and have years of runway. We’re building the reliability layer for Conversational Agents . Teams use Cekura to simulate and monitor their AI agents end-to-end - measuring latency, barge-in, instruction-following, regressions, and more across phone, chat, SMS, and web. Customers love the product - and we’re just getting started. About The Role You’re joining at an inflection point. As Founding Customer Success Manager , you’ll build the playbooks, processes, and relationships that define how Cekura partners with technical customers for long-term success. You’ll be both strategist and hands-on operator - equally comfortable running an executive QBR and popping open logs to help debug an integration. What You’ll Do Own onboarding end-to-end: Seamless handoffs from Sales; define success criteria, timelines, and milestones; instrument adoption and time-to-value. Be a trusted technical advisor: Guide customers on integrating Cekura into CI/CD and production stacks (APIs, webhooks, auth, SIP/Twilio flows, STT/TTS, LLM configs). Build scalable systems: Create repeatable runbooks, health scores, QBR templates, and playbooks for expansion/renewal. Drive product feedback: Partner with Engineering & Product; submit crisp RFCs backed by usage data to influence the roadmap. Proactive account management: Monitor health, predict risk, and execute save/expansion plays based on telemetry. Hands-on problem solving: Reproduce issues, triage with engineering, and close the loop with clear comms. Executive storytelling: Quantify ROI (quality, reliability, speed); craft references and case studies. Foundational leadership: Help hire and mentor the future CS team; set standards as we scale. About You Customer-obsessed: You care deeply about measurable outcomes and long-term partnerships. Technical pedigree (dev-tool savvy): You can read API docs, inspect payloads, and reason about systems. You’ve used Postman/cURL; you’re comfortable with logs/dashboards and basic scripting. Clear communicator: You distill complex concepts for execs and engineers alike. Builder’s mindset: You thrive in zero-to-one, create structure from ambiguity, and bias to action. Analytical: You ground decisions in data - usage, adoption, performance, and business impact. Minimum Qualifications 2 years in Customer Success, Solutions Engineering, Sales Engineering, or Technical Account Management at a developer-focused or infra/SaaS company. Proven ownership of onboarding → renewal/expansion for technical accounts. Comfort with APIs, webhooks, basic SQL, and one of Python/JS (to prototype, parse logs, or write examples). Nice to Have Early/founding CS or first CS hire experience (you built the playbook). Familiarity with at least one of: LLM/AI agent tooling, observability/testing This Might Not Be for You If You need rigid processes or heavy structure. You prefer pure relationship management without technical depth. You don’t enjoy fast-paced, in-person startup environments (we’re in SF, 6 days/week). Why Cekura Responsibility & scope: Shape the foundation of our Customer Success org. Exceptional team: Work directly with founders and a highly technical, product-driven group. Impact: Improve the reliability of AI agents used by real customers every day. Upside: Competitive compensation, meaningful equity, and rapid growth. Benefits: Medical/dental/vision, team lunches and dinner! Excited to help world-class teams ship reliable AI agents - and wear both the customer and engineer hats? Let’s talk.