Job Summary: We are looking for a skilled and experienced Sampling & Pattern Master to join our dynamic athleisure apparel team. The ideal candidate should have hands-on experience in pattern making using Richpeace software, marker making, sample development, and team management. They will play a pivotal role in turning design concepts into high-quality prototypes and production-ready garments. Key Responsibilities: Pattern Making & Marker Development: a. Create accurate patterns using Richpeace software. b. Develop efficient marker layouts to optimize fabric consumption. c. Maintain category-wise and style-wise organized digital and physical folders for all patterns. Sampling & Prototyping: a. Translate design ideas and tech packs into fit samples and prototypes quickly. b. Collaborate with the design team to develop initial samples with the right construction techniques. c. Guide and supervise the team of tailors, cutters, and ironers for timely and quality output. Tech Pack & Measurement Support: a. Assist in the preparation and updating of tech packs with detailed specs and construction methods. b. Provide measurements and size gradations based on brand standards and market trends. c. Analyze competitor garments to derive measurements and construction inspiration. Fit & PP Comments: a. Participate in fit sessions; advise on garment corrections and improvements. b. Generate and communicate fit and pre-production (PP) comments with clear construction feedback. Factory Communication: a. Coordinate with factories to ensure correct cutting and sewing methods are followed. b. Share clear technical guidance and troubleshoot any sample-related issues. Team Management & Organization: a. Manage a small in-house team of tailors, cutters, and ironers. b. Maintain a clean and organized sampling area and pattern library. Required Skills & Experience: 7+ years of experience in sampling/pattern making in apparel or athleisure industry. Proficient in Richpeace pattern and marker software. Strong knowledge of garment construction, fits, and fabric behavior (especially nylon-spandex, cotton-poly blends). Ability to analyze garments from competitive brands. Experience in creating and interpreting tech packs. Good communication and organizational skills. Ability to work in a fast-paced, deadline-driven environment. Preferred Qualifications: Diploma/Degree in Fashion Design, Pattern Making, or Garment Technology. Familiarity with athleisure wear patterns, fits, and performance features.
Role Purpose The purpose of the role is to oversee day-to-day operations, leading a team of customer service representatives, and implementing strategies to enhance customer service standards which in turn lead to exceptional customer experience & satisfaction. KRAs: 1. Customer Support Handle escalated customer inquiries and complaints, demonstrating empathy and problem-solving skills to ensure swift resolution. Monitor customer service channels (phone, email, chat, social media) to ensure timely responses and resolution of customer issues 2. Process Improvement Collaborate to develop and implement customer service policies, procedures, and best practices Identify areas for improvement in service delivery and implement initiatives to enhance efficiency and effectiveness 3. Quality Assurance Conduct regular quality assurance assessments of customer interactions to ensure service excellence and adherence to company standards Provide coaching and training to team members to address performance gaps and maintain service quality 4. Performance Monitoring Track key performance indicators (KPIs) such as customer satisfaction scores, response times, and first-contact resolution rates. Analyse data to identify trends and opportunities for improvement, and report findings to management 5. Cross-Functional Collaboration Liaise with other departments such as Sales, Marketing, and Operations to coordinate efforts and address customer issues effectively. Communicate customer feedback and insights to relevant stakeholders to inform business decisions and product/service improvements 6. Training and Development Coordinate and facilitate ongoing training sessions for customer service staff to enhance product knowledge, communication skills, and service delivery Support team members in achieving their professional development goals through coaching and career planning 7. Reporting and Documentation Prepare regular reports on customer service performance metrics, trends, and outcomes for management review. Maintain accurate records of customer interactions, resolutions, and feedback for analysis and reference. Functional Good interpersonal & team management skills Good communication and presentation skills Strong Problem-Solving Skills Ability to remain calm & composed in high pressure situations & effectively manage conflicts,. Eligibility Criteria Bachelor’s degree in Business Administration, Hospitality, or a related field (or equivalent work experience) Previous experience in a customer service role, with at least 2-3 years in a supervisory or leadership position Proficiency in customer service software and tools (e.g., CRM systems, helpdesk software). Knowledge of customer service best practices and industry standards. Show more Show less
About CAVA CAVA is building India’s most loved athleisure brand—rooted in comfort, movement, and design. We’re a fast-growing D2C brand backed by a passionate team of 40+ and on the cusp of our next growth phase. Role Purpose We’re now looking for a sharp and dependable Founder’s Office Associate to work closely with our co-founders and leadership team to drive key initiatives across hiring, outreach, employee culture, and daily execution support. 🧩 Your Key Responsibilities Founder Enablement Manage and streamline email inboxes and LinkedIn messages Schedule meetings, track follow-ups, and prep founders for external/internal calls Maintain meeting minutes and ensure actionable are completed People & Culture Support Assist in candidate sourcing, communication, and scheduling Coordinate employee engagement activities, birthdays, milestone shoutouts, etc. Liaise with HR for onboarding and internal communication Cross-functional Execution Support projects across hiring, marketing outreach, and retail planning Build simple trackers and dashboards in Excel/Google Sheets Follow up with internal teams to close loops Brand/Founder Representation Write emails, LinkedIn DMs, and small communications on behalf of founders Draft communication and help craft presentations. 🧠 What We’re Looking For 0–3 years of experience in a high-paced environment (startup, consulting, ops, HR, or EA role) Strong written and verbal communication Super organized with ability to multi-task and prioritize Strong Google Sheets / basic Excel and documentation skills Hungry to learn, execute fast, and work closely with the leadership team
About CAVA CAVA is building India’s most loved athleisure brand—rooted in comfort, movement, and design. We’re a fast-growing D2C brand backed by a passionate team of 40+ and on the cusp of our next growth phase. Role Purpose We’re now looking for a sharp and dependable Founder’s Office Associate to work closely with our co-founders and leadership team to drive key initiatives across all roles. We're looking for a passionate individual who is up for a fast-paced workplace. 🧩 Your Key Responsibilities Founder Enablement Manage and streamline email inboxes and LinkedIn messages Schedule meetings, track follow-ups, and prep founders for external/internal calls Maintain meeting minutes and ensure actionable are completed Assist in candidate sourcing, communication, and scheduling Cross-functional Execution Support projects across hiring, marketing outreach, and retail planning Build simple trackers and dashboards in Excel/Google Sheets Follow up with internal teams to close loops Brand/Founder Representation Write emails, LinkedIn DMs, and small communications on behalf of founders Draft communication and help craft presentations. 🧠 What We’re Looking For 1–3 years of experience in a high-paced environment (startup, consulting, ops, HR, or EA role) Strong written and verbal communication Super organized with ability to multi-task and prioritize Strong Google Sheets/ basic Excel and documentation skills Hungry to learn, execute fast, and work closely with the leadership team
About CAVA CAVA is a fast-growing D2C athleisure and lifestyle brand that blends global aesthetics with Indian sensibilities. Founded with a vision to bring comfort, performance, and style together, we are on an ambitious growth path—expanding across e-commerce, retail, and omnichannel touchpoints. Role Overview We are looking for a dynamic Head – Product & Buying to lead our design vision and buying strategy. This role will be pivotal in creating collections that resonate with our community while balancing creativity, commercial viability, and speed to market. Key Responsibilities - Lead the product & design team to develop seasonal collections aligned with CAVA’s brand identity and consumer needs. - Translate global trends, consumer insights, and brand strategy into product lines. - Ensure innovation in fabrics, silhouettes, and functionality for athleisure and lifestyle segments. - Oversee sampling, prototyping, and quality benchmarking. - Define assortment strategies across categories, price points, and channels (D2C, marketplace, retail). - Build supplier/vendor partnerships for fabrics, trims, and finished goods. - Negotiate costs, MOQs, and timelines to optimize margins and speed. - Maintain balanced inventory: fast movers, core basics, and newness. - Collaborate closely with Marketing, Operations, and Finance to ensure design and buying plans meet growth and profitability targets. - Drive calendar discipline—ensuring timely launches and refreshes. - Analyze sales & performance data to refine designs and buying decisions. - Mentor and build a high-performing team of designers and buyers. - Foster a culture of creativity, agility, and accountability. Requirements 1. ~10 years of experience in D2C fashion design, buying, or merchandising— athleisure/activewear experience in men's and women's wear. 2. Strong eye for fashion trends, consumer behavior, and product innovation. 3. Proven ability to balance design aesthetics with commercial outcomes. 4. Excellent vendor management and negotiation skills. 5. Leadership experience in managing teams and cross-functional collaboration. 6. Degree in Fashion Design/Merchandising/Business or related field. What We Offer - Opportunity to shape the design DNA of a fast-scaling D2C brand. - Creative freedom with data-driven decision making. - Young, passionate, and entrepreneurial work culture. - Competitive compensation with ESOP potential for the right candidate.
About CAVA CAVA is a fast-growing D2C athleisure and lifestyle brand that blends global aesthetics with Indian sensibilities. Founded with a vision to bring comfort, performance, and style together, we are on an ambitious growth pathexpanding across e-commerce, retail, and omnichannel touchpoints. Role Overview We are looking for a dynamic Head Product & Buying to lead our design vision and buying strategy. This role will be pivotal in creating collections that resonate with our community while balancing creativity, commercial viability, and speed to market. Key Responsibilities - Lead the product & design team to develop seasonal collections aligned with CAVAs brand identity and consumer needs. - Translate global trends, consumer insights, and brand strategy into product lines. - Ensure innovation in fabrics, silhouettes, and functionality for athleisure and lifestyle segments. - Oversee sampling, prototyping, and quality benchmarking. - Define assortment strategies across categories, price points, and channels (D2C, marketplace, retail). - Build supplier/vendor partnerships for fabrics, trims, and finished goods. - Negotiate costs, MOQs, and timelines to optimize margins and speed. - Maintain balanced inventory: fast movers, core basics, and newness. - Collaborate closely with Marketing, Operations, and Finance to ensure design and buying plans meet growth and profitability targets. - Drive calendar disciplineensuring timely launches and refreshes. - Analyze sales & performance data to refine designs and buying decisions. - Mentor and build a high-performing team of designers and buyers. - Foster a culture of creativity, agility, and accountability. Requirements 1. 10 years of experience in D2C fashion design, buying, or merchandising athleisure/activewear experience in men&aposs and women&aposs wear. 2. Strong eye for fashion trends, consumer behavior, and product innovation. 3. Proven ability to balance design aesthetics with commercial outcomes. 4. Excellent vendor management and negotiation skills. 5. Leadership experience in managing teams and cross-functional collaboration. 6. Degree in Fashion Design/Merchandising/Business or related field. What We Offer - Opportunity to shape the design DNA of a fast-scaling D2C brand. - Creative freedom with data-driven decision making. - Young, passionate, and entrepreneurial work culture. - Competitive compensation with ESOP potential for the right candidate. Show more Show less
Role Purpose The purpose of the role is to provide timely, empathetic, and effective support to customers across multiple channels, ensuring a smooth experience and high levels of customer satisfaction. Key Responsibilities (KRAs) : Customer Support Respond to customer inquiries through phone, email, chat, and social media in a prompt and professional manner. Resolve customer issues with empathy and problem-solving skills, escalating complex cases where necessary. Service Delivery Follow established processes, policies, and best practices for handling customer queries. Ensure accurate documentation of all customer interactions and resolutions in the system. Quality & Efficiency Maintain high-quality service in every interaction by adhering to company guidelines. Strive to meet defined performance metrics such as response time, first-contact resolution, and customer satisfaction scores. Collaboration & Feedback Share recurring customer feedback and issues with the team and management for improvement. Coordinate with internal teams when needed to ensure customer concerns are addressed. Learning & Development Continuously build product knowledge and improve communication skills through training. Stay updated with company policies, new features, and processes to support customers better. Functional Competencies Strong interpersonal and communication skills (verbal & written). Patience and empathy in handling customer concerns. Ability to problem-solve and remain calm in pressure situations. Basic technical aptitude to work with CRM/helpdesk tools. Eligibility Criteria Bachelor’s degree (preferred) or equivalent work experience. 0–2 years of experience in customer service or a client-facing role. Familiarity with customer support tools/software is an advantage. Experience with retail D2C brands is a plus.
Were looking for a Customer Support Executive to assist customers via calls, emails & chat. You’ll resolve queries with empathy, follow processes, share feedback, and ensure great experiences. 0–2 yrs exp
Role Purpose The purpose of the role is to provide timely, empathetic, and effective support to customers across multiple channels, ensuring a smooth experience and high levels of customer satisfaction. Key Responsibilities (KRAs) : Customer Support Respond to customer inquiries through phone, email, chat, and social media in a prompt and professional manner. Resolve customer issues with empathy and problem-solving skills, escalating complex cases where necessary. Service Delivery Follow established processes, policies, and best practices for handling customer queries. Ensure accurate documentation of all customer interactions and resolutions in the system. Quality & Efficiency Maintain high-quality service in every interaction by adhering to company guidelines. Strive to meet defined performance metrics such as response time, first-contact resolution, and customer satisfaction scores. Collaboration & Feedback Share recurring customer feedback and issues with the team and management for improvement. Coordinate with internal teams when needed to ensure customer concerns are addressed. Learning & Development Continuously build product knowledge and improve communication skills through training. Stay updated with company policies, new features, and processes to support customers better. Functional Competencies Strong interpersonal and communication skills (verbal & written). Patience and empathy in handling customer concerns. Ability to problem-solve and remain calm in pressure situations. Basic technical aptitude to work with CRM/helpdesk tools. Eligibility Criteria Bachelor’s degree (preferred) or equivalent work experience. 0–2 years of experience in customer service or a client-facing role. Familiarity with customer support tools/software is an advantage. Experience with retail D2C brands is a plus. Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Paid time off Provident Fund Ability to commute/relocate: Yeshwanthpur, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Current CTC? Expected CTC Notice Period What is your current location? Experience: Customer support: 1 year (Required) Work Location: In person
Job Summary: The Fashion Consultant will be responsible for delivering excellent customer service, achieving sales targets, maintaining visual merchandising standards, and ensuring smooth store operations as per CAVA’s brand guidelines. The ideal candidate should have strong communication skills, a customer-first attitude, and a passion for fashion and lifestyle retail. Key Responsibilities: 1. Sales & Customer Service Engage with customers to understand their needs and recommend suitable products. Achieve individual and store sales targets. Ensure high levels of customer satisfaction through professional service and interaction. Build and maintain long-term customer relationships to encourage repeat business. 2. Store Operations Assist in daily store opening and closing activities. Handle billing and cash register operations accurately (If required). Ensure products are tagged, displayed, and replenished as per guidelines. Maintain cleanliness and organization of the sales Area/floor and stockroom. 3. Visual Merchandising Support implementation of visual display standards and planograms. Ensure product displays are attractive and aligned with the brand’s seasonal themes. 4. Inventory Management Assist in stock receipt, counting, tagging, and reporting discrepancies. Communicate low stock or fast-moving SKUs to the Store Manager/Retail Head for timely replenishment. 5. Team Collaboration Work closely with other team members to ensure a smooth customer experience. Participate in daily team briefings and sales updates. Qualifications & Skills: Minimum 12th pass; Graduate preferred. 1–3 years of experience in apparel/fashion/lifestyle retail. Good communication and interpersonal skills. Customer-oriented with a pleasant and confident personality. Basic computer knowledge (POS, billing software). Flexible to work in shifts, weekends, and holidays. Compensation: As per industry standards (Fixed + Incentives based on performance). Employment Type: Full-time / Contractual (as applicable)