Job Summary: We are looking for a skilled and experienced Sampling & Pattern Master to join our dynamic athleisure apparel team. The ideal candidate should have hands-on experience in pattern making using Richpeace software, marker making, sample development, and team management. They will play a pivotal role in turning design concepts into high-quality prototypes and production-ready garments. Key Responsibilities: Pattern Making & Marker Development: a. Create accurate patterns using Richpeace software. b. Develop efficient marker layouts to optimize fabric consumption. c. Maintain category-wise and style-wise organized digital and physical folders for all patterns. Sampling & Prototyping: a. Translate design ideas and tech packs into fit samples and prototypes quickly. b. Collaborate with the design team to develop initial samples with the right construction techniques. c. Guide and supervise the team of tailors, cutters, and ironers for timely and quality output. Tech Pack & Measurement Support: a. Assist in the preparation and updating of tech packs with detailed specs and construction methods. b. Provide measurements and size gradations based on brand standards and market trends. c. Analyze competitor garments to derive measurements and construction inspiration. Fit & PP Comments: a. Participate in fit sessions; advise on garment corrections and improvements. b. Generate and communicate fit and pre-production (PP) comments with clear construction feedback. Factory Communication: a. Coordinate with factories to ensure correct cutting and sewing methods are followed. b. Share clear technical guidance and troubleshoot any sample-related issues. Team Management & Organization: a. Manage a small in-house team of tailors, cutters, and ironers. b. Maintain a clean and organized sampling area and pattern library. Required Skills & Experience: 7+ years of experience in sampling/pattern making in apparel or athleisure industry. Proficient in Richpeace pattern and marker software. Strong knowledge of garment construction, fits, and fabric behavior (especially nylon-spandex, cotton-poly blends). Ability to analyze garments from competitive brands. Experience in creating and interpreting tech packs. Good communication and organizational skills. Ability to work in a fast-paced, deadline-driven environment. Preferred Qualifications: Diploma/Degree in Fashion Design, Pattern Making, or Garment Technology. Familiarity with athleisure wear patterns, fits, and performance features.

Role Purpose The purpose of the role is to oversee day-to-day operations, leading a team of customer service representatives, and implementing strategies to enhance customer service standards which in turn lead to exceptional customer experience & satisfaction. KRAs: 1. Customer Support Handle escalated customer inquiries and complaints, demonstrating empathy and problem-solving skills to ensure swift resolution. Monitor customer service channels (phone, email, chat, social media) to ensure timely responses and resolution of customer issues 2. Process Improvement Collaborate to develop and implement customer service policies, procedures, and best practices Identify areas for improvement in service delivery and implement initiatives to enhance efficiency and effectiveness 3. Quality Assurance Conduct regular quality assurance assessments of customer interactions to ensure service excellence and adherence to company standards Provide coaching and training to team members to address performance gaps and maintain service quality 4. Performance Monitoring Track key performance indicators (KPIs) such as customer satisfaction scores, response times, and first-contact resolution rates. Analyse data to identify trends and opportunities for improvement, and report findings to management 5. Cross-Functional Collaboration Liaise with other departments such as Sales, Marketing, and Operations to coordinate efforts and address customer issues effectively. Communicate customer feedback and insights to relevant stakeholders to inform business decisions and product/service improvements 6. Training and Development Coordinate and facilitate ongoing training sessions for customer service staff to enhance product knowledge, communication skills, and service delivery Support team members in achieving their professional development goals through coaching and career planning 7. Reporting and Documentation Prepare regular reports on customer service performance metrics, trends, and outcomes for management review. Maintain accurate records of customer interactions, resolutions, and feedback for analysis and reference. Functional Good interpersonal & team management skills Good communication and presentation skills Strong Problem-Solving Skills Ability to remain calm & composed in high pressure situations & effectively manage conflicts,. Eligibility Criteria Bachelor’s degree in Business Administration, Hospitality, or a related field (or equivalent work experience) Previous experience in a customer service role, with at least 2-3 years in a supervisory or leadership position Proficiency in customer service software and tools (e.g., CRM systems, helpdesk software). Knowledge of customer service best practices and industry standards. Show more Show less

About CAVA CAVA is building India’s most loved athleisure brand—rooted in comfort, movement, and design. We’re a fast-growing D2C brand backed by a passionate team of 40+ and on the cusp of our next growth phase. Role Purpose We’re now looking for a sharp and dependable Founder’s Office Associate to work closely with our co-founders and leadership team to drive key initiatives across hiring, outreach, employee culture, and daily execution support. 🧩 Your Key Responsibilities Founder Enablement Manage and streamline email inboxes and LinkedIn messages Schedule meetings, track follow-ups, and prep founders for external/internal calls Maintain meeting minutes and ensure actionable are completed People & Culture Support Assist in candidate sourcing, communication, and scheduling Coordinate employee engagement activities, birthdays, milestone shoutouts, etc. Liaise with HR for onboarding and internal communication Cross-functional Execution Support projects across hiring, marketing outreach, and retail planning Build simple trackers and dashboards in Excel/Google Sheets Follow up with internal teams to close loops Brand/Founder Representation Write emails, LinkedIn DMs, and small communications on behalf of founders Draft communication and help craft presentations. 🧠 What We’re Looking For 0–3 years of experience in a high-paced environment (startup, consulting, ops, HR, or EA role) Strong written and verbal communication Super organized with ability to multi-task and prioritize Strong Google Sheets / basic Excel and documentation skills Hungry to learn, execute fast, and work closely with the leadership team