Roles and Responsibilities Handle customer calls, resolve their queries, and provide excellent service. Provide product information to customers through phone conversations. Process customer orders, cancellations, and modifications efficiently. Maintain accurate records of all interactions with customers using CRM software. Escalate complex issues to senior team members when necessary. Desired Candidate Profile 1-3 years of experience in BPO or call center environment. Strong communication skills for handling inbound/outbound calls effectively.
Role & responsibilities Lead and oversee daily branch operations in Dhariwal, Gurdaspur. Supervise and coordinate with staff members to ensure smooth workflow. Manage Cash-on-Delivery (COD) orders : confirm, follow up, and resolve customer queries. Handle Amazon-related tasks : listings, barcode compliance, and packing as per Amazon FBA/FBM guidelines. Ensure proper stock handling, dispatch, packaging, and quality checks. Take independent decisions on warranty claims, replacements, and escalations . Act as the first point of contact for solving daily office/operational issues . Maintain reporting to management with updates on operations, sales, and staff performance. Preferred candidate profile Mandatory: 1 years of experience in e-commerce operations/management . Strong knowledge of Amazon Seller Central, listings, barcodes, and packing guidelines . Excellent problem-solving and decision-making skills. Strong leadership and staff management abilities. Good communication skills in Hindi and English . Proficient in Excel/Google Sheets and order management tools. Experience in handling warranty claims and customer issue resolution .