Carla Braga

About the job: Key responsibilities: 1. Handle customer queries and complaints efficiently and professionally via calls, email, and WhatsApp 2. Raise miscellaneous support tickets as required 3. Process daily return and exchange requests 4. Schedule and process orders for dispatch daily 5. Generate monthly reports including returns, exchanges, bestsellers, etc 6. Confirm NDR (Non-Delivery Report) orders daily by calling customers for rescheduling 7. Take ownership of complete inventory management, ensuring accurate records and stock levels 8. Coordinate with vendors and suppliers for timely restocking and smooth supply chain operations 9. Perform additional duties as required Mon- Sat | 9 AM - 6 PM Who can apply: Only those candidates can apply who: Salary: ₹ 2,40,000 - 3,00,000 /year Experience: 0 year(s) Deadline: 2025-08-25 23:59:59 Other perks: Informal dress code Skills required: MS-Office, E-commerce, Operations, MS-Excel, Business Management, English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken) and Customer Support Other Requirements: 1. Demonstrate proactiveness and zeal to learn and grow 2. Possess basic knowledge of e-commerce operations, customer service, or a related field 3. Exhibit strong verbal and written communication skills in English and Hindi 4. Manage multitasking and prioritize tasks effectively 5. Show familiarity with order management systems and Excel 6. Maintain self-motivation with a high sense of responsibility and ownership About Company: We are a fast fashion brand. Our main category is women's shoes. We make trendy modern shoes, and our target audience is the modern young woman of India.