Cargo Motors - JLR Divison

Saleds Consultant for Cargo Mototors Pvt Ltd - Jaguar Land Rover divison Meeting and Greeting Proper greeting of customer in showroom or field areas Introduction of self, offer business card Assist customer when the requested salesperson is not immediately available Offer refreshment, child care or guidance to other products and services if required Analysis of needs and requirements Observe customers conversation to find out requests, needs and desires Check, discuss and clarify needs by using questioning techniques (open, target and close questions) Capture prospect details in “Prospect card” Based on needs analysis, recommend a product that meets requirements Provide estimation of product sales process (lead time for product arrival) Product demonstration (static and dynamic) Able to relate features to advantages and benefits for customers Provide proof of the benefits (e.g. test drive, literature and data, etc.) Static demonstration Perform dynamic demonstration/ test drive with planned route and professionalism Discuss experiences with customer after static or/and dynamic demonstration Presentation of offer Present offer of the right match to customers’ needs Present other packages ( accessories packages) Discuss and clarify terms and conditions of offer (especially promotional offers) Handling of objections/ difficult customer interface/ negotiation Argumentation focused on the customer benefits and not on the price (value for money) If the salesperson has no solution, communicate with the manager Role & responsibilities