Care Engineer

The Care Specialist provides advanced technical and product support within Care service delivery. A global position in a 24x7 support environment with a responsibility to work on complex troubleshooting cases, especially at solution / system level. Also acts as a primary interface to R&D for escalation of customer problems and their follow-up till resolution.

• Provide advanced technical support for complex troubleshooting cases at the solution/system level in a 24x7 environment.
• Execute project-based technical tasks, ensuring alignment with project plans and objectives.
• Collaborate with development, integration, and support teams to customize and maintain tailored solutions.
• Manage installation, commissioning, and network integration, while implementing new features and technologies in live networks.
• Perform system-level troubleshooting, including debugging and protocol analysis, and support defect identification.
• Conduct testing and validation of network elements with customers, adhering to agreed-upon test cases.

Qualifications

Must to Have:

• Bachelors degree in Telecommunications, Information Technology, or a related discipline.
• 5+ years of hands-on experience in advanced technical support and complex troubleshooting.
• Strong experience in Linux system administration and server commissioning.
• Proficiency in scripting languages such as Python and Shell.
• Experience with log analysis and protocol analysis tools (e.g., Wireshark).
• Solid understanding of telecom protocols including SIP, Diameter, SIGTRAN, and SS7.
• Strong knowledge of telecom call flows and signaling procedures.
• Familiarity with cloud and virtualization platforms such as OpenStack, VMware, Docker, and Kubernetes.

Nice-to-Have Skills

• Working knowledge of databases such as PostgreSQL, Oracle, MySQL, or Informix.
• Understanding of mobile networks, IP networking, and core telecommunications systems.