Position Summary: The Guest Service Associate is responsible for ensuring a warm, welcoming, and efficient guest experience from arrival to departure. The role involves providing professional and courteous service, managing check-in/check-out procedures, addressing guest inquiries, and maintaining high service standards in alignment with the resort’s hospitality values. Key Responsibilities: Guest Reception & Check-in/Check-out: Greet and welcome guests warmly upon arrival. Assist efficiently with check-in and check-out processes, ensuring accuracy in documentation and billing. Guest Relations & Communication: Handle guest inquiries and requests promptly and professionally, ensuring their needs are met and expectations exceeded. Maintain effective communication with other departments to ensure smooth guest service delivery. Complaint Handling: Address guest complaints or concerns promptly and effectively, taking proactive measures to resolve issues and ensure guest satisfaction. Escalate unresolved matters to supervisors or the Front Office Manager as required. Information & Assistance: Provide guests with accurate information regarding hotel facilities, amenities, and services. Offer guidance and recommendations on local attractions, dining options, and travel arrangements. Operational Support: Coordinate with Housekeeping, F&B, and other departments to ensure room readiness, special requests, and seamless guest experiences. Record Keeping: Maintain accurate guest records, room allocations, and financial transactions in the system in compliance with standard operating procedures. Professional Conduct: Uphold the brand’s image through professional grooming, communication, and service behaviour. Ensure the lobby and front desk areas are well-organized and presentable at all times. Safety & Compliance: Adhere to hotel policies, safety standards, and data privacy protocols. Ensure compliance with all guest service procedures and company policies. General: Handle additional responsibilities as directed by the manager on an as-needed basis. Adhere to and implement company policies and procedures diligently. Serve as a brand ambassador, ensuring consistent brand representation and upholding integrity. Qualifications & Skills: Bachelor’s/Diploma in Hotel Management or equivalent qualification. Strong communication and interpersonal skills. Proficient in hotel management software (e.g., IDS, Opera, or equivalent). Positive attitude, adaptability, and attention to detail. Previous experience in a similar role preferred. Job Type: Full-time Benefits: Food provided Health insurance Paid sick time Paid time off Provident Fund Work Location: In person
Position Summary: The Guest Service Associate is responsible for ensuring a warm, welcoming, and efficient guest experience from arrival to departure. The role involves providing professional and courteous service, managing check-in/check-out procedures, addressing guest inquiries, and maintaining high service standards in alignment with the resort’s hospitality values. Key Responsibilities: Guest Reception & Check-in/Check-out: Greet and welcome guests warmly upon arrival. Assist efficiently with check-in and check-out processes, ensuring accuracy in documentation and billing. Guest Relations & Communication: Handle guest inquiries and requests promptly and professionally, ensuring their needs are met and expectations exceeded. Maintain effective communication with other departments to ensure smooth guest service delivery. Complaint Handling: Address guest complaints or concerns promptly and effectively, taking proactive measures to resolve issues and ensure guest satisfaction. Escalate unresolved matters to supervisors or the Front Office Manager as required. Information & Assistance: Provide guests with accurate information regarding hotel facilities, amenities, and services. Offer guidance and recommendations on local attractions, dining options, and travel arrangements. Operational Support: Coordinate with Housekeeping, F&B, and other departments to ensure room readiness, special requests, and seamless guest experiences. Record Keeping: Maintain accurate guest records, room allocations, and financial transactions in the system in compliance with standard operating procedures. Professional Conduct: Uphold the brand’s image through professional grooming, communication, and service behaviour. Ensure the lobby and front desk areas are well-organized and presentable at all times. Safety & Compliance: Adhere to hotel policies, safety standards, and data privacy protocols. Ensure compliance with all guest service procedures and company policies. General: Handle additional responsibilities as directed by the manager on an as-needed basis. Adhere to and implement company policies and procedures diligently. Serve as a brand ambassador, ensuring consistent brand representation and upholding integrity. Qualifications & Skills: Bachelor’s/Diploma in Hotel Management or equivalent qualification. Strong communication and interpersonal skills. Proficient in hotel management software (e.g., IDS, Opera, or equivalent). Positive attitude, adaptability, and attention to detail. Previous experience in a similar role preferred. Job Type: Full-time Benefits: Food provided Health insurance Paid sick time Paid time off Provident Fund Work Location: In person
Job Summary: The Maintenance Technician is responsible for ensuring the smooth functioning, upkeep, and safety of all resort facilities, equipment, and infrastructure. The role involves preventive and corrective maintenance, timely repairs, and maintaining high standards of guest satisfaction. Key Responsibilities: 1. Maintenance & Repair Perform routine preventive maintenance on electrical, plumbing, HVAC, mechanical, and civil systems. Troubleshoot and repair equipment, including kitchen appliances, laundry machines, pumps, motors, and lighting. Attend and resolve guest room maintenance requests promptly. 2. Facility Upkeep Maintain swimming pool systems, water treatment, STP/RO plants, generator rooms, and resort landscaping equipment. Ensure proper operation of fire alarm systems, emergency lighting, and safety equipment. Conduct regular inspection rounds of resort facilities to identify issues. 3. Safety & Compliance Follow all safety protocols and comply with statutory norms related to electrical and fire safety. Maintain maintenance logs, checklists, and service records. Report hazards and ensure corrective measures are taken. 4. Coordination & Support Assist contractors and vendors during maintenance work. Coordinate with housekeeping and front office for room maintenance and readiness. Support operational departments during events or emergencies. Required Skills & Competencies: Strong knowledge of electrical, plumbing, mechanical, and basic civil works. Ability to diagnose and repair technical issues efficiently. Good communication and teamwork skills. Attention to detail and ability to multitask. Knowledge of hospitality maintenance standards is an added advantage. Qualifications & Experience: ITI / Diploma in Electrical, Mechanical, Refrigeration, or related field. 1–4 years of experience in maintenance, preferably in hotels, resorts, or hospitality industry. Basic computer knowledge for maintenance logs (preferred). Working Conditions: Shift-based work including weekends/holidays as required. On-call duty for urgent repairs. Job Types: Full-time, Contractual / Temporary Contract length: 11 months Benefits: Food provided Health insurance Paid sick time Paid time off Provident Fund Work Location: In person
Key Responsibilities Maintain consistent quality, flavor profile, and presentation for all dishes. Plan and manage daily mise-en-place for breakfast, lunch, and dinner service. Supervise and train junior kitchen staff (Commis, Helpers) on South Indian recipes and techniques. Monitor and maintain food inventory, place indent orders, and control wastage. Ensure proper hygiene, sanitization, and safety standards following HACCP guidelines. Handle high-volume kitchen operations, especially during peak service hours. Innovate new recipes and seasonal specialty dishes to enhance the menu. Maintain cleanliness and functionality of kitchen equipment. Required Skills & Experience 4+years of experience in a South Indian specialty kitchen (hotel/restaurant/cloud kitchen). Deep knowledge of South Indian spices, ingredients, and cooking styles across regions. Ability to manage kitchen operations independently. Strong time management, multi-tasking, and leadership skills. Excellent understanding of food safety and kitchen hygiene standards. Ability to work under pressure and deliver consistent results. Education Culinary Diploma / Hotel Management preferred. Formal training in South Indian cuisine is an added advantage. Work Environment Fast-paced kitchen environment Requires flexible working hours (early breakfast service) Standing for long periods and handling hot equipment Job Types: Full-time, Contractual / Temporary Contract length: 11 months Benefits: Food provided Health insurance Paid sick time Paid time off Provident Fund Work Location: In person
Job Summary: The Maintenance Technician is responsible for ensuring the smooth functioning, upkeep, and safety of all resort facilities, equipment, and infrastructure. The role involves preventive and corrective maintenance, timely repairs, and maintaining high standards of guest satisfaction. Key Responsibilities: 1. Maintenance & Repair Perform routine preventive maintenance on electrical, plumbing, HVAC, mechanical, and civil systems. Troubleshoot and repair equipment, including kitchen appliances, laundry machines, pumps, motors, and lighting. Attend and resolve guest room maintenance requests promptly. 2. Facility Upkeep Maintain swimming pool systems, water treatment, STP/RO plants, generator rooms, and resort landscaping equipment. Ensure proper operation of fire alarm systems, emergency lighting, and safety equipment. Conduct regular inspection rounds of resort facilities to identify issues. 3. Safety & Compliance Follow all safety protocols and comply with statutory norms related to electrical and fire safety. Maintain maintenance logs, checklists, and service records. Report hazards and ensure corrective measures are taken. 4. Coordination & Support Assist contractors and vendors during maintenance work. Coordinate with housekeeping and front office for room maintenance and readiness. Support operational departments during events or emergencies. Required Skills & Competencies: Strong knowledge of electrical, plumbing, mechanical, and basic civil works. Ability to diagnose and repair technical issues efficiently. Good communication and teamwork skills. Attention to detail and ability to multitask. Knowledge of hospitality maintenance standards is an added advantage. Qualifications & Experience: ITI / Diploma in Electrical, Mechanical, Refrigeration, or related field. 1–4 years of experience in maintenance, preferably in hotels, resorts, or hospitality industry. Basic computer knowledge for maintenance logs (preferred). Working Conditions: Shift-based work including weekends/holidays as required. On-call duty for urgent repairs. Job Types: Full-time, Contractual / Temporary Contract length: 11 months Benefits: Food provided Health insurance Paid sick time Paid time off Provident Fund Work Location: In person
Key Responsibilities Maintain consistent quality, flavor profile, and presentation for all dishes. Plan and manage daily mise-en-place for breakfast, lunch, and dinner service. Supervise and train junior kitchen staff (Commis, Helpers) on South Indian recipes and techniques. Monitor and maintain food inventory, place indent orders, and control wastage. Ensure proper hygiene, sanitization, and safety standards following HACCP guidelines. Handle high-volume kitchen operations, especially during peak service hours. Innovate new recipes and seasonal specialty dishes to enhance the menu. Maintain cleanliness and functionality of kitchen equipment. Required Skills & Experience 4+years of experience in a South Indian specialty kitchen (hotel/restaurant/cloud kitchen). Deep knowledge of South Indian spices, ingredients, and cooking styles across regions. Ability to manage kitchen operations independently. Strong time management, multi-tasking, and leadership skills. Excellent understanding of food safety and kitchen hygiene standards. Ability to work under pressure and deliver consistent results. Education Culinary Diploma / Hotel Management preferred. Formal training in South Indian cuisine is an added advantage. Work Environment Fast-paced kitchen environment Requires flexible working hours (early breakfast service) Standing for long periods and handling hot equipment Job Types: Full-time, Contractual / Temporary Contract length: 11 months Benefits: Food provided Health insurance Paid sick time Paid time off Provident Fund Work Location: In person