As a Tele Counsellor in an Aesthetic Clinic, key performance indicators (KPIs) are important to assess the effectiveness of the role in driving patient satisfaction, business growth, and overall clinic performance. Here are some relevant KPIs for this role: 1. Make outbound calls to clients and explain services 2. Fix appointments and forward the lead to sales team 3. Maintain call records and update CRM / Excel 4. Handle incoming calls and queries politely and professionally 5. Good communication and convincing skills 6. Basic computer knowledge (Excel, WhatsApp, Email) 7. Positive attitude and patient dealing ability Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: Day shift Morning shift
As a Tele Counsellor in an Aesthetic Clinic, key performance indicators (KPIs) are important to assess the effectiveness of the role in driving patient satisfaction, business growth, and overall clinic performance. Here are some relevant KPIs for this role: 1. Make outbound calls to clients and explain services 2. Fix appointments and forward the lead to sales team 3. Maintain call records and update CRM / Excel 4. Handle incoming calls and queries politely and professionally 5. Good communication and convincing skills 6. Basic computer knowledge (Excel, WhatsApp, Email) 7. Positive attitude and patient dealing ability Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: Day shift Morning shift
Job Title: Front Desk Executive Department: Front Office Reporting To: Branch Head Working Days: 6 Days a Week Working Hours: 11:00 am to 8 .00 pm Job Summary: The Front Desk Executive serves as the face of the clinic and plays a critical role in delivering a premium and professional client experience. This role involves managing front office operations such as client greetings, appointment scheduling, coordination between departments, answering inquiries, handling billing, and ensuring the reception area reflects the clinic’s brand image. The Front Desk Executive must exhibit high standards of grooming, communication, and customer service. Key Responsibilities: 1. Client Reception & Hospitality Greet clients with a warm, courteous, and professional approach upon arrival. Offer refreshments and ensure the client is comfortable while waiting. Maintain a polite and friendly tone in person and on calls at all times. 2. Appointment Scheduling & Calendar Management Book, confirm, and reschedule appointments via phone, WhatsApp, CRM, or walk-ins. Maintain coordination between doctors, therapists, counsellors, and clients for smooth time management. Send appointment reminders and follow-up messages to clients. 3. Front Desk Administration Manage the front desk phone, WhatsApp Business messages, and email inbox. Respond promptly to all client inquiries about services, prices, doctors, and packages. Maintain proper documentation of daily appointments, cancellations, and no-shows. 4. Billing & Cash Handling Generate accurate bills using clinic software and collect payments via cash, cards, or digital methods. Issue receipts and update records in the billing system. Maintain daily cash sheet, tally balances, and report to the accounts or operations head. 5. Client Records & Data Entry Maintain and update client database with accurate contact, treatment, and payment information. Ensure confidentiality and security of client records, consent forms, and prescriptions. Coordinate with the medical and counselling team to update treatment logs and follow-ups. 6. Clinic Ambience & Cleanliness Ensure the reception area, waiting lounge, and front desk are clean, well-organized, and aesthetically pleasing. Oversee music, scent, lighting, and reading material arrangement at the front area. Ensure hygiene is maintained as per clinic SOPs. 7. Internal Coordination Notify team members of client arrivals, delays, or cancellations. Coordinate with therapists, doctors, and support staff for smooth service delivery. Maintain communication with courier agents, vendors, and visitors as needed. Key Performance Indicators (KPIs): Appointment accuracy and efficiency First-impression feedback scores from clients Billing and data entry accuracy Time taken to answer calls/messages Cleanliness and reception area ambiance Repeat visits and retention support Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Paid time off Provident Fund
Job Title: Front Desk Executive Department: Front Office Reporting To: Branch Head Working Days: 6 Days a Week Working Hours: 11:00 am to 8 .00 pm Job Summary: The Front Desk Executive serves as the face of the clinic and plays a critical role in delivering a premium and professional client experience. This role involves managing front office operations such as client greetings, appointment scheduling, coordination between departments, answering inquiries, handling billing, and ensuring the reception area reflects the clinic’s brand image. The Front Desk Executive must exhibit high standards of grooming, communication, and customer service. Key Responsibilities: 1. Client Reception & Hospitality Greet clients with a warm, courteous, and professional approach upon arrival. Offer refreshments and ensure the client is comfortable while waiting. Maintain a polite and friendly tone in person and on calls at all times. 2. Appointment Scheduling & Calendar Management Book, confirm, and reschedule appointments via phone, WhatsApp, CRM, or walk-ins. Maintain coordination between doctors, therapists, counsellors, and clients for smooth time management. Send appointment reminders and follow-up messages to clients. 3. Front Desk Administration Manage the front desk phone, WhatsApp Business messages, and email inbox. Respond promptly to all client inquiries about services, prices, doctors, and packages. Maintain proper documentation of daily appointments, cancellations, and no-shows. 4. Billing & Cash Handling Generate accurate bills using clinic software and collect payments via cash, cards, or digital methods. Issue receipts and update records in the billing system. Maintain daily cash sheet, tally balances, and report to the accounts or operations head. 5. Client Records & Data Entry Maintain and update client database with accurate contact, treatment, and payment information. Ensure confidentiality and security of client records, consent forms, and prescriptions. Coordinate with the medical and counselling team to update treatment logs and follow-ups. 6. Clinic Ambience & Cleanliness Ensure the reception area, waiting lounge, and front desk are clean, well-organized, and aesthetically pleasing. Oversee music, scent, lighting, and reading material arrangement at the front area. Ensure hygiene is maintained as per clinic SOPs. 7. Internal Coordination Notify team members of client arrivals, delays, or cancellations. Coordinate with therapists, doctors, and support staff for smooth service delivery. Maintain communication with courier agents, vendors, and visitors as needed. Key Performance Indicators (KPIs): Appointment accuracy and efficiency First-impression feedback scores from clients Billing and data entry accuracy Time taken to answer calls/messages Cleanliness and reception area ambiance Repeat visits and retention support Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Paid time off Provident Fund