Car showroom service advisor

Contact: 82486 03617- Whatsapp only
Email ID: [email protected]

Job Title: Service Advisor
Location: Kattupakkam-Chennai
Experience Required: Atleast 2years
Educational Qualification: Diploma in Mechanical Engineering (DME), Diploma in Automobile Engineering (DAE), or Bachelor’s Degree in Engineering (BE)

Key Responsibilities

• Serve as the primary point of contact for customers, addressing inquiries, concerns, and feedback related to vehicle servicing and maintenance.
• Schedule and coordinate service appointments, ensuring efficient use of workshop resources and timely completion of services.
• Assist customers in understanding their vehicle's maintenance or repair options and answer customer questions before they are scheduled with a Technician.
• Investigate and resolve customer complaints promptly, liaising with service technicians and other departments as necessary.
• Track and analyze customer feedback through surveys, reviews, and direct interactions to identify trends and areas for improvement.
• Supervise and train customer care representatives, fostering a customer-centric culture within the team.
• Prepare and present periodic reports on customer service performance, highlighting key metrics and areas for improvement.
• Develop and implement policies and procedures to enhance service quality and operational efficiency.
• Work closely with the service and sales teams to align customer care strategies with overall business objectives.

Qualifications

• Diploma in Mechanical Engineering (DME), Diploma in Automobile Engineering (DAE), or Bachelor’s Degree in Engineering (BE).
• Atleast 2 years in automobile service operations or workshop management.
• Excellent communication and interpersonal skills.
• Proficiency in customer relationship management (CRM) software.
• Ability to manage multiple priorities and meet deadlines.
• Knowledge of automotive service processes and terminology.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person