Car Club Ind Private Limited

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1 Job openings at Car Club Ind Private Limited

Debt Recovery Caller ( DRA Certified )

Dahisar East, Mumbai Metropolitan Region

1 - 31 years

INR 1.8 - 4.2 Lacs P.A.

On-site

Full Time

Job Summary: We are seeking a proactive and experienced Debt Recovery Caller (DRA Certified) to join our collections team. The primary responsibility is to recover overdue payments from customers in a professional, ethical, and compliant manner. The ideal candidate should be certified under the DRA program and possess excellent communication and negotiation skills. Key Responsibilities: Make outbound calls to customers with overdue payments and remind them of outstanding dues. Negotiate payment plans, settlements, or full payments in line with company policy and regulatory guidelines. Maintain accurate and detailed records of all calls, promises to pay, disputes, and follow-ups in the CRM system. Work closely with the legal or field collections team for escalation cases. Achieve daily, weekly, and monthly recovery targets. Ensure strict adherence to RBI and DRA code of conduct while dealing with customers. Handle customer queries or disputes with patience and professionalism. Provide feedback to supervisors regarding common customer concerns or collection challenges. Escalate high-risk or non-cooperative cases to the appropriate authority. Required Qualifications: DRA Certification (mandatory as per RBI/IBA guidelines). Minimum 1-2 years of experience in collections or debt recovery preferred. Strong verbal communication skills in [local language(s) + English/Hindi]. Basic computer proficiency and experience with CRM or collection software. Ability to handle high call volumes and maintain professionalism under pressure. Preferred Skills: Strong negotiation and interpersonal skills. Knowledge of banking/financial products and services. Familiarity with regulatory requirements regarding collections (RBI, IBA, etc.). Multilingual abilities are a plus. Compensation:Fixed Salary Incentives/Bonus: Performance-based