Call Centre Associate-Malayalam

• Handle inbound calls and provide accurate information about MICA’s products and services.
• Make outbound calls for reminders, feedback collection, and customer follow-ups.
• Maintain professional and empathetic communication in Malayalam at all times.
• Record customer information and call outcomes accurately in the CRM system.
• Coordinate with internal departments to resolve escalated issues promptly.
• Achieve targets for call handling, customer satisfaction, and quality standards.
• Contact customers via phone, SMS, and email to recover pending payments.
• Explain outstanding balances, payment terms, and settlement options politely.
• Negotiate and arrange feasible payment schedules and ensure timely adherence.
• Update payment records accurately in the collection management system.
• Coordinate with the finance and customer support teams to resolve disputes.
• Escalate high-risk or unresolved cases to the Collection Supervisor.
• Achieve monthly and quarterly collection targets consistently.

Job Types: Full-time, Fresher

Work Location: In person