Call Center Associate

Job Description: Call Center Executive

Company:

Department:

About Moolchand:

Moolchand Healthcare is one of North Indias most trusted multi-specialty hospital groups, serving patients for over 90 years with NABH & NABL accredited care. Our ongoing advancements include:

• Advanced Robotic & Minimally Invasive Surgery

  across orthopedics, urology, and gynecology.

• State-of-the-art Cardiac Sciences

  with cath lab, TAVI, and structural heart interventions.

• Modern Oncology & Cancer Care

  with advanced diagnostics and personalized treatment pathways.

• AI-enabled Diagnostics & Digital Patient Journey

  online appointments, teleconsults, e-reports, and a smart HIS.

• Centers of Excellence

  in Orthopedics, Neurosciences, IVF, Diabetes & Endocrinology, and Mother & Child Care.

• Moolchand Ayurveda & Integrated Wellness

  — blending modern medicine with traditional healing.

Joining Moolchand means being part of a legacy brand that is actively modernizing healthcare delivery in India.

Role Summary:

Be the first voice patients hear at Moolchand. Handle inbound queries, make follow-up calls, promote health packages, and resolve complaints — all with empathy and professionalism.

Key Responsibilities

• Answer inbound calls; book/reschedule appointments and share information on doctors, services, and packages.
• Make outbound follow-up, reminder, and feedback calls; update records in CRM/HIS.
• Promote preventive health check-ups and wellness packages; meet daily call and conversion targets.
• Log complaints, resolve first-level issues, and escalate sensitive cases within TAT.
• Maintain call quality, data confidentiality, and accurate daily reports.

Skills Required

• Fluent in

  Hindi and English

  ; clear voice and polite tone.
• Basic computer skills (MS Office, CRM, data entry).
• Strong listening, empathy, multitasking, and patience.
• Willingness to work in rotational shifts, including weekends/holidays.

Good to Have

• Prior call center, hospital front-desk, or customer service exposure.
• Familiarity with healthcare terminology or telephony tools (Ameyo/Genesys).

What We Offer

• Competitive salary + performance incentives.
• Training, growth into Senior Executive / Team Lead roles, and employee health benefits.