Business Systems Analyst

We are looking for a Salesforce professional with 5+ years of experience in administration or development, with strong expertise in Salesforce security, automation, reporting, data management, and integrations. The role involves configuring and supporting Sales Cloud, Service Cloud, and Experience Cloud, troubleshooting solutions, and managing deployments using Git/Jenkins and CI/CD. Experience with Flows, Apex Triggers, SOQL/SOSL, APIs, CPQ/Revenue Cloud, and Salesforce certifications would be an advantage.

About You – experience, education, skills, and accomplishments

• Minimum 5 years of Salesforce experience in administration or development.
• Strong knowledge of Salesforce security, standard/custom objects, automation, reports, and dashboards.
• Experience with data migration tools, including Data Loader and Workbench.
• Experience working in Agile environments and JIRA, with strong troubleshooting and problem-solving skills.
• Hands-on experience with Git/Bitbucket and CI/CD deployments, with good knowledge of Salesforce Metadata structure.

It would be great if you also have

• Salesforce Administrator Certification or other relevant Salesforce certifications.
• Experience with CPQ or Revenue Cloud.
• Experience with Experience Cloud.
• Knowledge of Salesforce automation using Flows, Process Builder, and Apex Triggers.
• Ability to work effectively in a fast-paced and collaborative environment.

What will you be doing in this role?

• Configure and customize Sales Cloud, Service Cloud, and Experience Cloud, including objects, fields, layouts, validation rules, and security.
• Manage users, roles, profiles, permission sets, security settings, and data access.
• Troubleshoot and enhance Salesforce solutions, including SOQL/SOSL queries, automation, APIs, and third-party integrations.
• Conduct system testing and UAT, and deploy changes through CI/CD using Git and Jenkins.
• Provide ongoing Salesforce support and troubleshooting while ensuring solutions are scalable, reliable, and effective.

Hours of Work
45-hours per week, permanent full-time position. Working in 2:00p.m to 11:00p.m shift.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.