803 Business Services Jobs - Page 19

The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. . Role and Key Responsibilities: Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction. Establish & Manage Relationships / Engagement with the Clients. Organize resources, set goals, execute Executives and client strategies and responsible for reporting. Responsible for following agreed governance model, escalation & communication plan. Ensure that team members achieve agreed standards in relation to their job assignments. Ensure training of new staff on the corporate policy and rules Ensure that the buddy system is implemented ensuring consistent performance delivery, without disruption. Monitor and document work schedule of staff and absences. Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth. Taking weekly and monthly calls with clients to understand the expectations from the teams and provide updates. Ensure that all audit related issues are brought to a close Identify and drive continuous improvements and initiatives in the process. Coach & mentor Team lead enabling them to manage effectively. Hiring of leads and managers, training, inductions, employee & client satisfaction scores, performance Appraisals and attrition management Ensure that all internal customer queries are followed up in a timely manner. Collaborate with internal teams. Be the Key contact for all problems and queries with specific business assigned. Maintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization and retention. Ensures program has proficient training, staff development, and effective employee relation/recognition programs Selecting, training, developing, and managing performance of direct reports and their associates, including planning and assigning work for staff in accordance with the organization s policies and applicable legal requirements. Host Business reviews on a regular basis, communicate the overall objectives within common reports (service reports and Operational Efficiency Reports), ensure that customer, operational and capacity requirements are addressed (i.e. Telecommunications, Information Technology, Legal, HR, Finance, Facilities), hold weekly meetings with all functional leaders and direct reports reviewing site operations, needs, and upcoming events. Conduct regular one-on-ones with direct reports to review individual performance, the performance of their teams and offer on-going developmental support. Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner. Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Key Skills and knowledge: Ability to handle ad-hoc client requests. Ability to prepare and present reviews to the clients. Ability to work with teams and identify possible innovation opportunities that can be implemented to augment the existing process/systems /tools and make a suggested pitch to the client. Expertise to lead and guide any new incubation projects being driven by the client as well as internally. Action Oriented, Integrity and Trust, Perseverance Problem Solving, Drive for results and leadership skills. Managing & measuring work Ability to handle pressure. Problem solving, analytical and data entry mastery. Excellent verbal and written communication skills Strong external and management reporting skills

Hello go-getter We know that a business only thrives if our people are thriving. That’s why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs. You’ll make an impact by: Accurate and timely execution of transactional services defined in the global product catalogue for internal customers in accordance with the company regulations and guidelines. Receive customer calls and register notification in the ERM tool, Dispatch of Engineers, Upload Engineer Productive hours, Notification closure & NPS Survey. Performing the assigned tasks on a timely manner with highest standards of quality. Rigorous follow up and closure of pending queries/open topics with ownership. Complete reporting of handled activities on daily/weekly/monthly basis (as per requirements). Adherence to robust tracking mechanism on processed transactions on a daily basis. Flexible to work in shifts and during month ends. Training of new associates, monitoring and tracking their performance, assisting in areas of improvement in process. You’ll win us over by: Around 2 years of experience in Service Desk. Knowledge of ERP software. Ability to work in a team. Good communication and customer service skills. Open-mindedness and constructive attitude to performed tasks. Willingness to work for extended hours on weekdays/ weekends during month end / quarter end close. Create a better #TomorrowWithUs! Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy. This role is based in Bangalore. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries.

Hello go-getter We know that a business only thrives if our people are thriving. That’s why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs. You’ll make an impact by: Accurate and timely execution of transactional services defined in the global product catalogue for internal customers in accordance with the company regulations and guidelines. Receive customer calls and register notification in the CRM tool, Dispatch of Engineers, Upload Engineer Productive hours, Notification closure & NPS Survey. Performing the assigned tasks on a timely manner with highest standards of quality. Rigorous follow up and closure of pending queries/open topics with ownership. Complete reporting of handled activities on daily/weekly/monthly basis (as per requirements). Adherence to robust tracking mechanism on processed transactions on a daily basis. Flexible to work in shifts and during month ends. You’ll win us over by: Should be a graduate. Have good communication skills. Create a better #TomorrowWithUs! Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy. This role is based in Bangalore. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries.

Hello go-getter We know that a business only thrives if our people are thriving. That’s why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs. You’ll make an impact by: We are currently looking for Order Management/ Specialist to join our order management / logistics Center in one of our Divisions (O2C model). The successful candidate will be primarily responsible for customer order processing (products and systems), some logistics activities and taking part in shaping of a customer service model dedicated to the India Region. Processing orders in the system based on the input from customers and salesmen. Organization of deliveries and material flow within the company in line with relevant regulations. Cooperation with suppliers, shipping companies and customs agencies. Monitoring delivery timetables. Prepare Quotation as per the request from Sales. Controlling circulation of documents, verifying their correctness and monitoring shipping documents. Actively proposing process optimizations. Close cooperation with various internal departments (around the world). Act as a stakeholder/Siemens representative when communicating with customer. End-to-end process – from order till invoice and License delivery. You’ll win us over by: A university degree. Around 2 years of experience in order processing, logistics, customer service (gained preferably in the technical sector, SSC/BPO). Knowledge of ERP software (preferably Salesforce) and/or educational background in logistics. Ability to work in a team. Good communication and customer service skills. Open-mindedness and constructive attitude to performed tasks. Willingness to work for extended hours on weekdays/ weekends during month end / quarter end close. Create a better #TomorrowWithUs! Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy. This role is based in Bangalore. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries.

Hello go-getter We know that a business only thrives if our people are thriving. That’s why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs. You’ll make an impact by: Order Entry Receive order from the customer. Validate order details (product, quantity, price, terms). Enter order into the system (ERP/CRM). Order Management Check inventory availability. Confirm order with customer. Schedule delivery or production. Credit Management Perform credit check. Approve or decline order based on creditworthiness. Communicate credit decisions to the sales team and customer. Order Fulfillment Pick and pack items from inventory. Generate shipping documents. Ship the order to the customer. Confirm delivery. Invoicing Generate invoice based on order and delivery confirmation. Send invoice to the customer. Record invoice in the accounting system. Accounts Receivable Monitor outstanding invoices. Send payment reminders and follow-ups. Resolve any billing disputes. Cash Application Receive payment from the customer. Apply payment to the correct invoice. Update the accounts receivable ledger. Reporting and Analysis Generate reports on sales, outstanding receivables, and payment status. Analyze trends and identify areas for process improvement. Provide insights to management and other stakeholders. You’ll win us over by: A university degree. Around 2 years of experience in order processing, logistics, customer service (gained preferably in the technical sector, SSC/BPO). Knowledge of ERP software (preferably Salesforce) and/or educational background in logistics. Ability to work in a team. Good communication and customer service skills. Open-mindedness and constructive attitude to performed tasks. Willingness to work for extended hours on weekdays/ weekends during month end / quarter end close. Create a better #TomorrowWithUs! Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy. This role is based in Bangalore. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries.

Hello go-getter We know that a business only thrives if our people are thriving. That’s why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs. You’ll make an impact by: This role involves engaging with customers via tele-calling to promote SHS products, enhance sales, build up relationships with existing and prospective clients. The ideal candidate will effectively manage customer interactions, drive sales initiatives, and contribute to overall customer satisfaction and business expansion to the assigned territory. Conduct outbound calls to generate leads and promote sales to achieve the sales targets. Manage customer relationships and ensure high levels of customer satisfaction. Perform account management tasks including conflict resolution and negotiations. Record and process customer orders accurately. Generate reports to monitor sales activities and outcomes. Ensure smooth tele sales operations by facilitating clear communication among departments, diligently tracking progress, promptly addressing & resolving any issues, and focusing efforts on meeting performance targets. You’ll win us over by: Qualification: Science Graduates/Diploma Holders/Equivalent (other graduates with similar domain experience may also apply). Proven sales experience of 1-2 years working as Inside Sales executives ( from healthcare industry/in to IVD industry would be of advantage.) Proficiency in all Microsoft Office applications and CRM software. The ability to follow scripts and adapt to the target-based system to enable working in the challenging environment. Ability to engage effectively with customers and build long-term relationships. Strong negotiation and problem-solving abilities. Excellent interpersonal & Effective communication skills. Have strong foresight to effectively understand customers during interactions. Candidates who are multilingual in Hindi/Malayalam/Tamil/Telugu/Bengali/Marathi, besides mandatory proficiency in English across all the regions are preferred. Good team player, quick learner, flexible to work with target/KPI based role. Create a better #TomorrowWithUs! Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy. This role is based in Bangalore. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Join Team Amex and lets lead the way together! Role Description Operational Resilience is the ability of an organization to withstand, adapt to, and recover from unexpected disruptions such as cyberattacks, natural disasters or technical failures. It extends beyond business continuity by addressing both internal and external risks that could impact the delivery of products or services. Operational Resilience involves anticipating potential disruptions, strategizing preventive measures, and ensuring the organization can continue serving its customers without interruption during such events. Operational Resilience program is part of the Business Continuity Management (BCM) team in Enterprise Shared Services (ESS) Business Unit at American Express. This team works with colleagues across the Company to implement and oversee resilience, continuity, and response capabilities to safeguard employees, customers, and products and services. The team coordinates planning and preparedness for potential service disruptions and other crises. The team also coordinates global or regional crisis responses, monitors developing issues while assessing organizational preparedness, and drives after-action crisis analyses and reporting for senior leaders. As the Senior Manager of Operational Resilience capabilities team, you will lead a team of professionals to design and implement the technical capabilities of the operational resilience program across the enterprise, to be compliant with interagency guidance on operational resilience. Join Team Amex and lets lead the way together. How will you make an impact in this role? Lead the development and implementation of Operational Resilience technical capabilities in close partnership with Engineering and Business stakeholders, including: Define Archer/Service Now capability requirements for building an enterprise source system of record for Operational Resilience Partner with Technology team to build, test and implement the various modules of Operational Resilience Enable the onboarding of the Operational Resilience for all identified Critical Business Services (CBSs) Partner with CBS owners and supporting teams on a regular cadence to lead the capabilities implementation roadmap and plan Partner with operational resilience teams in international markets to ensure consistent documentation for local market operational resilience implementations Stay updated on evolving global regulatory requirements around Operational Resilience Coach and lead a team of colleagues to deliver impactful results. Lead with an external perspective benchmark AXP Operational Resilience capabilities to peer companies Qualifications: Experience and Background: 5+ years experience in Risk Management and/or Business Continuity and/or Operational Resilience Experience in partnering with Technologies teams to implement enterprise-wide programs Experience and/or knowledge of Archer/Service Now or similar product suite Strong understanding of American Express products, services, and organizational structure Strong problem-solving skills; ability to see the big picture with attention given to critical details Demonstrated ability to successfully manage multiple priorities under pressure. Familiarity with Operational Resilience regulatory requirements (e.g., SR 20-24, DORA, UK FCA regulations) is preferred Prior Work experience in Operational Resilience will be preferred Bachelor s degree required; MBA or advanced degree preferred Strong/Advanced skills in Excel and Powerpoint is expected in this role 10+ years of total work experience and prior managerial experience is preferred Leadership Skills: Proven people leader who can build, inspire, develop, and coach a team Excellent relationship, collaboration, and presentation skills with ability to interact and influence leaders across all levels and teams in a matrixed organization Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged Ability to communicate key risks to colleagues, business partners, and senior leaders Proven track record of liaising with different stakeholder groups and senior leadership teams Strong Collaboration and effective communication are required skills for this role

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Application Developer Sr Consultant I contributes to the development of code for complex modules, participates in design reviews, conducts code reviews, creates test plans, and participates in testing reviews, and resolves moderate defects. The Sr Consultant I designs, documents, reviews, and maintains components of software solutions for complex projects. Under limited supervision, the Sr. Consultant I works closely with business partners to identify needs and design technology solutions to overcome process bottlenecks, reduce use of contingent claim resources, reduce compliance risks, or generally increase operational efficiency. They are often required to deliver tactical solutions that can be implemented within a few days. They are responsible for contributing to all phases of the application development cycle: beginning with requirements gathering, through release, and ultimately ongoing user support. Key Responsibilities Focuses on ensuring execution of change management activities supporting production deployment to Developers, Quality Control Analysts, and Environment Management personnel Breaks down complex information to identify support issues and initiate action to resolve the problem and provides technical assistance to resolve complex issues. Contributes to the creation of accurate test plans, conditions, and data; participates in testing reviews to include conducting basic levels of module and integration testing according to process standards; track and resolve moderate defects. Applies strong understanding as a technical expert for Band B application developers Designs and implements enhanced technical documentation and implement changes Develops or confirms detailed project or system change estimates or project plans, calibrate estimating factors for continuous improvements Contributes to the development of code for . Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here .

Job Title: Senior MuleSoft Developer GCL: D1 Company: Alexion Business Services Pvt. Ltd. Introduction to role: Are you ready to make a significant impact in the world of digital integrationAs a Senior MuleSoft Developer, youll be at the forefront of transforming enterprise processes, crafting seamless integration solutions with the MuleSoft Anypoint Platform. Dive into a role where your expertise will drive innovation and efficiency across the organization! Accountabilities: Design, develop, and deploy high-quality integration solutions using MuleSoft Anypoint Platform Build and maintain APIs that meet enterprise and business requirements Support and troubleshoot integration-related issues to ensure efficient and stable system integrations Collaborate with business analysts, integration managers, and stakeholders to understand integration needs Conduct unit testing, code reviews, and performance tuning for integration services Create and maintain comprehensive technical documentation for integrations, APIs, and related processes Ensure solutions follow best practices, industry standards, and security policies Maintain and support the API landscape and catalogue Actively participate in Agile/Scrum ceremonies and contribute to team deliverables Provide guidance and mentorship to junior developers in the integration team Continually evaluate and adopt new technologies or features on the MuleSoft platform Essential Skills/Experience: Minimum 6-8 years of experience developing integrations, with at least 2 years dedicated to MuleSoft Anypoint Platform Strong expertise in designing and implementing APIs and integration flows Proficient in REST, SOAP, RAML/OpenAPI, DataWeave, and MuleSoft connectors Solid background in Java (or another object-oriented language) Strong troubleshooting, analytical, and problem-solving skills Ability to absorb new technologies quickly and work independently or as part of a team Excellent written and verbal communication skills Desirable Skills/Experience: MuleSoft certification (such as MuleSoft Certified Developer - Level 1) Experience managing or contributing to a Developer Portal Familiarity with AWS or other cloud infrastructure Experience working with CI/CD pipelines and DevOps best practices Exposure to monitoring tools and API performance tuning When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace, and challenge perceptions. Thats why we work, on average, a minimum of three days per week from the office. But that doesnt mean were not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world. At AstraZenecas Alexion division , youll find an environment where innovation thrives! Our commitment to patients drives us to push boundaries and redefine possibilities in healthcare. With a culture that celebrates diversity and fosters collaboration, youll be part of a team that is passionate about making a difference. Here, your career is not just a path but a journey filled with opportunities to grow, learn, and contribute meaningfully. Ready to take the next step in your careerApply now and become part of our dynamic team! 12-Jun-2025 17-Jun-2025 Alexion is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to fostering a culture of belonging where every single person can belong because of their uniqueness. The Company will not make decisions about employment, training, compensation, promotion, and other terms and conditions of employment based on race, color, religion, creed or lack thereof, sex, sexual orientation, age, ancestry, national origin, ethnicity, citizenship status, marital status, pregnancy, (including childbirth, breastfeeding, or related medical conditions), parental status (including adoption or surrogacy), military status, protected veteran status, disability, medical condition, gender identity or expression, genetic information, mental illness or other characteristics protected by law. Alexion provides reasonable accommodations to meet the needs of candidates and employees. . Alexion participates in E-Verify.

Why join usAbout DWF DWF are a full service a law firm with a unique vision to become the leading global provider of integrated legal and business services, building a global professional services business whose DNA is rooted in law. We have 4,000 employees across 30 locations with an annual turnover of 380m. Responsibilities Main Function of Job: We are seeking a detail-oriented and experienced Audit Associate to join our finance team. The ideal candidate will be responsible for managing and overseeing audit processes, ensuring compliance with regulatory requirements, and providing insights for financial improvements. The role also involves liaising with external auditors, managing audit requirements, coordinating with internal teams to ensure timely completion, tracking and resolving open audit observations with corrective actions, and collaborating with various departments to enhance financial operations. Audit Processes: Liaise with external auditors and manage audit requirements. Coordinate with internal teams to ensure audit requirements are met on time. Keep track of open audit observations and support in closing them with corrective actions. Work closely with other finance and legal operations teams. Identify areas for financial improvement and provide actionable recommendations. Compliance and Regulatory Requirements: Ensure compliance with all relevant financial regulations and standards. Conduct regular checks to ensure all financial operations are in line with regulatory standards. Ensure compliance with Client money regulations as per Solicitors regulation Act or other UK law societies Reporting and Analysis: Prepare and present audit / compliance reports to senior management. Analyse discrepancies and provide solutions for resolution. Cashiering and Banking Process: Clear understanding of cashiering and bank reconciliation process. Conduct monthly suspense reconciliations and account for any differences. Financial understanding of PTP (Procure to Pay), OTC (Order to Cash), and ATR (Account to Report) processes is a plus. What will help you succeed in this roleEducation: CA Inter or Commerce Graduate Experience: 1-3 years of experience in finance operations. Skills: Proficiency in Microsoft Excel and other MS Office products. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Attention to detail and accuracy. Knowledge of SRA audits is a plus. Experience with the Blackline tool for bank reconciliation is a plus. This role offers an excellent opportunity to work in a dynamic environment and contribute to the financial integrity and operational efficiency of our organization. If you meet the qualifications and are excited about this opportunity, we encourage you to apply. What we offerAt DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs. Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support. About us DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.

Summary Manage, administer, and review local benefits programs within the assigned countries in close coordination with local stakeholders (P&O PP, Rewards, P&O Services, Procurement, TAS, etc. ) aligned with the country organization s strategic objectives. About the Role Job Description Key Responsibilities: Review and analyze the local benefit programs as necessary to ensure they are efficient, market competitive, attractive to employees, compliant with local regulatory requirements, and aligned with global benefit principles. Responsible for participating in local benefits survey and data submission. Analyse survey results, benchmark local benefits against the market data, and share findings with local stakeholders. Manage benefit policy/program renewals, vendor changes, and new program expansions with the support of the cluster benefits lead, local brokers, and procurement to leverage Novartis global/regional purchasing power. Manage the global benefits database for the respective countrys benefits plans. Support local & global stakeholders in local benefit projects, i. e. new benefits implementation, global rollouts, M&A, etc. Support local P&O in ERG discussions to gather feedback on employee benefits programs. Submit changes or new benefit proposals for review/information to cluster benefits lead according to the benefits governance framework. Prepare periodical reports required for legislative bodies, external vendors, unions, payroll, etc. Develop and deliver training and consulting to the country organization on any benefits-related programs & processes. Manage the benefits admin experts on day-to-day operational activities and their performance. Key Requirements: University degree, preferable in economics, mathematics, accounting or equivalent experience Fluent in English both written & spoken Minimum 5 years experience in management & administration of benefit plans People management experience Good understanding of logical, rules-based software systems Attention to detail and process oriented. You ll receive: Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Novartis); 5-week holiday per year; (1 week above the Labour Law requirement) ; 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report; Cafeteria employee benefit program - choice of benefits from Benefit Plus Cafeteria in the amount of 17, 500 CZK per year; Meal vouchers in amount of 105 CZK for each working day (full tax covered by company); Public Transportation Allowance; MultiSport Card, Employee Share Purchase Plan. Find out more about Novartis Business Services: https://www. novartis. cz/ Novartis is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in any order to receive more detailed information about essential functions of a position, please send an e-mail to inclusion. switzerland@novartis. com and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together? https://www. novartis. com / about / strategy / people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork. novartis. com/network Benefits and Rewards: Read our handbook to learn about all the ways we ll help you thrive personally and professionally:

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Lead Business Analyst In this role, you will: Support the Reporting and Insights Lead in building easy-to-understand and actionable MI for consumption by UK and IWPB Technology stakeholders, GCIO and relevant business stakeholders Facilitate monthly performance reviews between UK CIO and Service Line CIOs, ensuring supporting material is accurate, comprehensive, consistent and provided in a timely manner in line with the UK CIO governance calendar Support the creation of the UK CIO Scorecard, including leading progress reporting and timely escalation to UK CIO and UK Technology Exco Work with subject matter experts and metric owners to assign monthly/annual targets for UK CIO and Service Line CIOs Work with metric owners across the technology organisation to incorporate any boundary/scope changes into metric reporting and ensure target adjustment Drive consistency and high-quality standards across MI and Reporting artefacts to ensure insights can be reliably aggregated and communicated to senior management Champion usage and drive adoption of strategic MI and Reporting tools and golden sources, challenging manual processes and driving automation of reporting Resolve ad hoc queries from internal stakeholders around metrics reporting and support broader upskilling and awareness of metrics Continuously monitor functional performance and progress towards targets including group technology targets, business-driven targets and internal stretch targets and escalate any delivery risks for resolution Work with the Reporting and Insights Lead to provide quantitative and qualitive insights and analysis as an input into reports / presentations to senior leadership, e. g. as part of performance reviews with business, mid-year and end-of-year reviews, Group OpCo board papers, 121s with GCIO and HBUK/IWPB CEO. Support the IWPB and UK Technology Head of Strategy & Governance by providing data analytics, MI and reporting insight and support in the design, planning and implementation of strategic programmes within the IWPB and UK Technology Strategy and Governance team Lead by example, demonstrating core behaviours and values including teamwork, focus, drive and determination Act in a manner that transparently promotes HSBC values and delivers in an aligned manner Cultivate an environment that supports diversity and reflects the HSBC brand Requirements To be successful in this role, you should meet the following requirements: Experience in the development of senior, executive-level reports; summarising complex quantitative and qualitative analysis into concise and impactful presentations that demonstrate key themes and trends Excellent problem-solving skills with a focus on utilising data to develop management insight and propose solutions Strong attention to detail and a track record of delivering analysis and executive reports that are accurate, transparent and actionable Advanced proficiency in Microsoft Excel and PowerPoint, with extensive experience utilising IT systems, reporting tools and MI dashboards Proven ability to work with all levels of management; demonstrating strong interpersonal and stakeholder management skills and an ability to build and maintain relationships with ExCo members and their leadership teams Highly organised with strong planning skills and the ability to prioritise and manage multiple projects simultaneously Ability to work under pressure; delivering outcomes under tight timescales to a high level of quality Comfortable shaping and bringing structure to tasks that are ambiguous and/or where stakeholders have shared conflicting requirements Experience in managing executive-level balanced scorecards, liaising with metric owners across a broad organisation, tracking progress and escalating areas that are off-track in a timely manner Experience in automating manual reporting effort to improve accuracy, timeliness and cost efficiency Experience working in Finance and Banking or Management Consultancy, ideally within Technology for a large, global organisation Understanding of HSBC s strategy and footprint, along with the competitive landscape, regulatory and macroeconomic environment Good understanding of Digital Business Services IT structures, processes and objectives across the Group Experience and understanding of Agile ways of working in a large, global organisation

Department : Global Business Services (GBS) Location : AHM Reporting To : ACoE and Process Mining Lead Job Purpose We are seeking highly skilled Process and Task Mining Analysts to join our dynamic team in the food production industry. As experts in their field, these analysts will play a critical role in optimizing our operational efficiencies by analyzing and interpreting process data. They will leverage advanced analytical methodologies and technological tools to identify areas for improvement, ensure quality control, and support the overall production process. The ideal candidates will be adept at utilizing task mining software to extract meaningful insights from complex datasets related to food production workflows. By collaborating closely with cross-functional teams, including operations, quality assurance, and supply chain management, the analysts will facilitate data-driven decision-making and contribute to the continuous enhancement of our production processes. Our commitment to innovation and excellence in food production requires individuals who are not only technically proficient but also possess strong problem-solving skills and an analytical mindset. Successful candidates will be integral in driving our organization towards achieving operational excellence and maintaining our competitive edge in the food industry. Key Responsibilities: Technical Skills: Understand the Process Mining solution offered by Signavio. Capable of building KPIs to highlight the use-case specific to processes and client requirement. Hands on experience on building Analysis dashboard. Hands on experience in different component of Signavio like - simulation. Capable of identifying and building Execution Gap use cases. Should have good analytical skills. Should understand and implement requirements. Strong presentation and communication skills. Should be able to write complex SQL and PQL queries. Should be able to implement Multi Event Log in custom projects. Utilize task mining tools to extract valuable insights from operational data Functional Business Skills: Exceptional analytical skills with a demonstrated ability to analyze business processes and workflows. Strong discipline to analyze and design end-to-end business processes. Demonstrated problem solving, facilitation and business acumen skills. Collaborate with cross-functional teams to implement process improvements. Location(s) Ahmedabad - Mondeal Heights - GBS Center

Management Level Associate & Summary At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information. Those working as assistants and office support at PwC will provide highlevel administrative support to senior executives, including managing their schedules, coordinating meetings, and handling confidential information. You will play a crucial role in maintaining smooth operations and effective communication within the organisation. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC , we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. & Summary At PwC, our purpose is to build trust in society and solve important problems. We re a network of firms in 151 countries with over 360,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com. In India, our highly qualified and experienced professionals listen to different points of view to help you solve business issues and identify and maximize the opportunities you seek. Our industry specialization allows us to help cocreate solutions with our clients for their sector of interest. Leverage GCC Industry connects to identify, target, and engage with potential clients. Gain a comprehensive understanding of client needs, challenges, and business objectives to position PwC offerings effectively. Develop and execute GotoMarket strategic plans for entering new markets and expanding our presence. Collaborate with crossfunctional teams to customize PwC offerings to the client. Build and nurture strong, lasting relationships with key decisionmakers and stakeholders within the industry. Collaborate with solution architects, consultants, and subject matter experts to develop tailored proposals that address clientspecific challenges and showcase companys value proposition. Manage and maintain a robust sales pipeline, tracking leads, opportunities, and potential deals. Utilize CRM systems to monitor progress and ensure accurate forecasting. Stay abreast of industry trends, competitor activities, and regulatory. Leverage this knowledge to identify new opportunities and adapt Market Intelligence strategies as needed. Lead negotiations and contract discussions to secure new business contracts. Work closely with legal and finance teams to ensure terms and conditions are favorable for both parties. Meet and exceed sales and revenue targets. Provide regular updates and reports to senior management on progress, challenges, and successes Mandatory skill sets Business development Go to Market Preferred skill sets Global captive center Years of experience required 4+ years Education qualification MBA, PGDM Education Degrees/Field of Study required Master of Business Administration Degrees/Field of Study preferred Required Skills Go to Market (GTM), Sales Accepting Feedback, Accepting Feedback, Active Listening, Administrative Support, Agile Database Administration, Business Process Improvement, Calendar Management, Clerical Support, Collaborative Forecasting, Communication, Communications Management, Concur Travel, Conducting Research, Confidential Information Handling, Corporate Records Management, Correspondence Management, Credentialing Database, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Data Entry, Deployment Coordination, Electronic Billing, Electronic Filing, Electronic Records Management {+ 31 more} No

Job Title: Team Leader, Operations Job Description . Role and Key Responsibilities: Responsible to meet all agreed client SLAs and performance metrics. Responsible for Innovation & Analytics of existing data to enhance performance. Provide support to the team by acting as the first line of escalation for customer related queries in order to provide exceptional customer service Develop strong interpersonal relationships with the team, to cohesively bond them together To embody the spirit of excellence through team building, able leadership and sound people management skills Identify areas of concern and under performance and take corrective measures Responsible for development of team members- team motivation, up-skilling- career development Provide hands-on assistance, share information proactively and troubleshoot for the team in case of problems, both through direct intervention and mentoring Single point of contact for the team and the senior management through effective communication on key deliverables Ensure quality reporting and work with the Operation Manager to build a highly effective measurement and reward system based on data Perform real time monitoring Evaluate and coordinate operational, administrative, IT and HR issues for the team Team specific attrition and absenteeism management Team member performance management and identification of training opportunities Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction. Responsible for following agreed execution governance model, escalation & communication plans. Manage overall personnel performance and discipline. Provide direction to staff, ensure resolution of problems. Provide expertise and leadership in assigned functional area. Identify and drive continuous improvement and initiatives in the process. To ensure that all internal customer queries are followed up on a timely basis. To be the Key contact for all problems and queries with specific business assigned. Manage a team of at least 18-20+ executives. Ensure staff engagement and motivation at all times. Key Skills and knowledge: Excellent Customer Service acumen with upselling skills Customer experience driven with retention Well versed with the Technology & industry Strong oral and written communication skills Highly motivated individual with skills to develop and coach team members to achieve performance expectations. Work well under pressure and follow through on items to completion. Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables. Ability to mentor, coach and provide direction to team members. Willingness to work in a flexible schedule. Education : Graduation Disclaimer: - Location: IND Kolkata - Unitech Hitech, Blk A, Tower AI, 4th Flr Language Requirements: Time Type: Full time

Job Title: Sr. Supervisor, WFM Job Description . Role and Key Responsibilities: The Sr Supervisor an experienced WFM professional, who fosters a culture of excellence for the scheduling, forecasting, real-time, short term, long term, and program management functions of WFM. Should be aware of various WFM Disciplines, like forecasting, Planning, Intraday Management and Reporting. Monitor intraday performance of call volume and staffing levels across multiple locations, to ensure ongoing service performance is maintained, identifying, and responding to periods which require remediation tactics (e.g., adjusting schedules, canceling offline activities, procuring Overtime). Monitor, record, and escalate real-time schedule adherence impacts, including tardiness, absenteeism, and other schedule deviations. Drive real-time adherence to the expected capacity against the actual performance to achieve service levels and efficiency metric goals Collaborate with managers and drive Real Time Management activities for our global Support teams. Produce WFM reports and recommend action plans to maintain healthy SLAs and Productivity across all teams. Collaborate effectively to ensure team goals are achieved by providing input into decision making and problem solving. Build a high performing team which includes hiring, mentoring, and developing of the intra-day analysts Develop and maintain scalable organization with a well-documented roadmap, goals, and objectives. Conduct real time data analysis and prepare meaningful insights for Business to optimize delivery metrics leveraging WFM Co-ordinate with the Partners and Solution vendor teams to address any product enhancements, technical issues arising during deployment of WFM solutions Contribute to value-add initiatives, identify automation opportunities, and implement the same leveraging tools as PowerBI, UI-Path etc. Maintains a strong governance structure in place with respect to scheduling and other processes. Building upon current processes, tools, and technology, develop strategic roadmap for workforce optimization. Accountable for strategy development and execution. Maintains the customer relationship with regards to day to day/ transactional support. Manage tickets counts and archive tickets resolution KPI. Key Skills and knowledge: Excellent interpersonal and communication skills Good knowledge of MS Excel & Power point. Proficiency with computers Willing to work in a 24*7shift environment Drive for self-learning and knowledge enhancement, Experience managing teams and leading cross functional teams in a fast paced, operational environment Problem solver with strong analytical skills: leverage data to improve, build and deprecate processes, making our customer journey seamless and efficient Ability to prioritize and meet tight deadlines Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders. Contact Centre Workforce Management experience is a must. Extensive experience with WFM software. Experience in WFM tool is required. Team handling experience is a must. Ability to simplify complex operations into repeatable processes Comfortable in fast-paced environment Ability to make decision in time sensitive ambiguous situations Educational Qualification: Graduation in any discipline Disclaimer: - Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment , processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities. Location: IND Bangalore - Ecospace Bus Park Language Requirements: Time Type: Full time

Job Description Are You Ready to Make It Happen at Mondel z International? Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours. You will work under the guidance of the Finance Manager or Senior Analyst to maintain finance transactions, data, systems and reporting. You will also collect data and perform detailed checks/controls. How you will contribute You will: Execute aspects of finance planning and performance management process and related financial decisions potentially including Annual Contract planning/forecasting, target development, financial performance reporting/analysis, financial modeling and decision support for a focused scope within a region, business unit, country, Supply Chain, Mondel z International Business Services or Corporate Finance team. You will also execute data collection and prepare data integrity checks Contribute to a strong controls and compliance environment in your area of scope and ensure full compliance with our policies Execute ad hoc analyses and projects as requested by the Finance Manager or Senior Analyst Support projects to improve efficiencies and improvements to ways of working and embrace a mindset of continuous improvement Contribute to a high-performing Finance team. You will also invest in personal development and the development of your Finance peers What you will bring A desire to drive your future and accelerate your career. You will bring experience and knowledge in: TECHNICAL EXPERTISE in financial analysis and data collection/structuring BUSINESS ACUMEN and relevant experience in a local or regional business LEADERSHIP SKILLS including collaboration and communication skills within a Finance team. Team player with can do mentality to deliver results GROWTH/DIGITAL MINDSET and the ability to execute opportunities and leverage technology to improve operational efficiency and effectiveness INTEGRITY and in all decisions and interactions aligned with our values and policies and external regulations Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy Business Unit Summary Job Type Regular Finance Planning & Performance Management Finance

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions. Key Responsibilities Inputs and tracks into the appropriate databases. Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool. Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer s part and updates as warranted Working knowledge of insurance policies and related processes and procedures. Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions. Key Responsibilities Inputs and tracks into the appropriate databases. Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer s part and updates as warranted Working knowledge of insurance policies and related processes and procedures. Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).

Job Title: Team Leader, Operations Job Description . Role and Key Responsibilities: Process Transaction Monitoring alerts in a timely and accurate manner Investigate patterns related to Anti-Money Laundering (AML), Fraud, and Terrorist Financing (TF) Draft clear and concise investigation summaries, highlighting identified red flags Escalate cases to the appropriate level/team when necessary Perform RFIs (Requests for Information) to customers to obtain additional details as required Draft Suspicious Activity Reports (SARs) in English, following established templates and guidelines Key Skills & Knowledge: 3+ years of experience in Anti-Financial Crime, AML, or Compliance roles in Operations related fields (i.e., not equivalent to KYC back office tasks) or Holds 4+ years of experience in Anti-Financial Crime, AML, or Compliance roles in Operations related fields (i.e., not equivalent to KYC back office tasks) Entry-level certifications (e.g., ACAMS Foundations) are a plus Knowledge of common financial products and office applications Foundational understanding of regulations on Financial Crime, AML, sanctions, and KYC. Efficiently completes operational tasks such as AFC investigations Comprehensive understanding of global and regional AML regulatory landscapes Experience in leading investigations, mentoring junior analysts, or contributing to process enhancements Exhibits a detail-oriented, diligent, and reliable work ethic Good in adaptation to fast-paced environments Capable of meeting demanding productivity goals Fluent in written and spoken (C1) and in one of the relevant market languages (at least C1) in order to be able to produce clear, detailed, and precise text Education - Graduate Disclaimer: - Location: IND Bangalore - Karle Infra Pvt. Ltd,. IT/ITES SEZ, 4th Floor, HUB-4 Language Requirements: Time Type: Full time

Associate Specialist, HR Services The Global Business Services Center (GBSC) is Mastercard s shared services organization supporting the business in all countries and business units. This position is responsible for ensuring support in resolving inquiries across a breadth of functional areas and supporting programs and processes on a global basis. The organization has team members in several locations throughout the world to provide superior customer service to our employees and align with time zones and language differences The position for, Associate Specialist, People & Capability Shared Services, will provide support to all employees across a breadth of functional areas, with a high degree of customer satisfaction, expertise, and timeliness. The role supports the employee life cycle from interview scheduling through end of employment. Support includes first contact case resolution utilizing the Knowledgebase and general understanding of Mastercard s policies/programs Providing support for all inbound inquiries globally, issues and requests from internal and external customers through several communication channels (email, phone, chat) Ensuring team targets and KPIs are met and/or exceeded Supports operational excellence and continuous improvement initiatives Role Issue Resolution & Case Management Provides resolution for Mastercard employee related inquiries, external customers and suppliers Responds to customer emails, chats and phone calls in a timely manner with a goal to resolve within first contact Support full employee life cycle, streamlining manager and HR actions by providing guidance and ensuring adherence to processes through workflows and audit requirements. Use case management system to document, track and log inquiry resolutions. Meet or exceed individual daily productivity measures with case and call volumes. Work various work shifts (Days and evenings) to support global case and call volumes Escalates in-scope, complex cases to Subject Matter Expert or Tier 2 when appropriate, with complete documentation on work performed to date, following through on issue until adequately resolved Manages confidential data in a professional manner and according to U.S HIPAA rules and MasterCard confidentiality requirements Ensures audit compliance through transaction processing and approval flows Responds to systems issues and applies judgement when to escalate issues up to senior colleagues and conducts ad hoc research as needed to support team Assists with the identification of process improvements and, with guidance, participates in the implementation of improvements Promotes employee self-service to reduce call and case volume in the future Performs ongoing documentation and procedures maintenance as required Complete simple to moderately complex special projects, as needed Resolve simple to moderately complex issues regarding inquiries, and where possible, assist with finding solutions Contributes ideas and actions towards the continuous improvement of Helpdesk related processes Assists with training of new hires and changing programs and business processes Demonstrates comprehensive knowledge of the Knowledge Base tool, relevant data tools and operations processes Conducts stress tests for "the Knowledge Base" tool and provides feedback for system improvements Customer Service Provides superior customer service according to the GBSC standards Operates in a professional manner that is responsive and flexible to cultural differences Performs at level that assists in attaining overall and team-level performance measure and goals Plans and organizes work so the Service Level Agreement objectives are realized Relationship Management Maintains positive work relationships with members of other teams in the GBSC to communicate effectively and to ensure compliance with cross-team responsibilities Assists in establishing and maintaining strong, collaborative relationships with internal and external customers to identify additional ways to be of service and ensure customer satisfaction All About You Education & Experience: Experience performing daily transactions; exposure to analyzing work for quality, productivity and timeliness Experience suggesting process improvement activities Experience in shared services or internal service delivery role preferred Skills: A highly organized, articulate individual who knows how to develop and maintain excellent working relationships as well as providing customer satisfaction as needed Ability to manage multiple tasks simultaneously acquired through previous experience in related field Strong emphasis on customer service with strong problem solving and troubleshooting skills Demonstrates a high degree of comfort navigating multi-channel communication platforms and sites High level of accuracy and attention to detail Work effectively in dynamic, time-sensitive, high volume environment Ability to work with minimal supervision and is collaborative/team-oriented Working knowledge and use of office productivity tools (i.e., MS Outlook, MS Word) preferred Excellent MS Office Suite Skills: Excel, Word, and Outlook Workday experience a plus Support in Employment contract creation Support with Interview scheduling Proficiency WD is a must

We re looking for a Senior Engineer - Service Delivery in our ever-evolving SRO Team to help us unleash the potential of every business. About the team Our Customer Experience Worldpayers are at the heart of it all enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they re always finding ways for us to grow together. Existing Team works on some of the most Advanced, Challenging and Relevant Applications in Financial Services and Technology. These Applications is a customer-facing product built on portal technology with the intent to deliver value-add business services to Vantiv s Merchant, FI and Partner Channel customers. The product provides authorized and authenticated users with access to transaction research, card management and other services that support their day-to-day processes and facilitate their business decision-making. What you ll own Perform support activities required to maintain a high level of availability and stability for one or more applications including incident/problem, analysis and resolution, change deployment and certification, application performance, application operations management and development support. Opportunities to Work on Latest Technologies, Including - AWS Cloud , Kubernetes Deployments ,DevOps & Observability Tools. What you bring Candidate should be able to Understand & Perform Production Application Support activities. Good Hands-on Experience of 3-5years on Linux Based Application Environments, SQL, ITSM & Monitoring Tools. Basic \ Intermediate level of Understanding of - AWS Cloud , Kubernetes Deployments ,DevOps Tools Worldpay Values: Determined - You stay open - winning, and failing, as one. Always looking for solutions that add value. Inclusive - You collaborate, encouraging others to perform at their best, always welcoming new perspectives. Open - You work across borders, working with your team to achieve your collective goals.

Amazon is looking for AVS Manager in Retail Business Services (RBS). AVS Manager at RBS leads Product Family/ Marketplace and manages a large group of strategic vendors through a team of Team Leads and Brand Specialists. As AVS Manager for Amazon Vendor Services, you will be responsible to deliver impact to a large group of strategic vendors, both directly and through a team of Team Leads/Brand Specialists reporting to you. Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team. You will work in close collaboration with Vendor Managers, Retail Category leads and in-country AVS Product Family owners to understand your vendors needs and define the right goals and targets. You will be expected to contribute to continuous enhancements and innovation within the service. The candidate will be a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. Further, the candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. They have a passion for people leadership and are at their best when they re building, developing and managing high-performing teams. You will lead the team of Managers that looks into strategic and operational aspects of vendors business with Amazon. A day in the life Managing a team of Managers, prioritizing strategic initiatives and provide escalation support as needed. Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience. Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams. Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization. About the team Amazon Vendor Services are a suite of services designed to help Amazons most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing). The service is delivered primarily through Brand Specialists assigned to specific vendors. Amazon has an ambitious vision for the future of this service, focusing on business impact for vendors and the categories, operational scalability and vendor satisfaction. MBA Demonstrated success managing a team with a track record of developing a high performing team. 10+ years experience in customer/ account management, marketing, buying, or customer service delivery in related industries like retail, telecom, technology or hospitality. Min 6 years of people management experience Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions Organizational skills including prioritizing, scheduling, time management, and meeting deadlines. Written and verbal communication skills. Proficiency in creating Annual Operating plans and PL impact Experience managing large cross-functional teams E-Commerce experience preferred Program management experience

Retail Business Services (RBS) leverages technology to improve customer experience and selling partner experience while lowering Amazon s cost structure. Vision of RBS is to accelerate Amazon s flywheel by 1) improving the customer experience by fixing detail page catalog defects at scale, 2) improving selling partner listing quality to drive GMS and reducing fulfillment defects to drive profitability and 3) improving store operations efficiency by driving down cost of operations. We strive to eliminate the root cause of the defect and wherever not possible, we leverage machine learning to find and fix at scale or surface to selling partners. Within RBS, the Andon Defect Elimination team strives to reduce the problems identified with the products and process flow. The team s primary role is to identify root cause, eliminate the defect and implement solutions to fix the issue permanently, thereby improving customer experience. The tasks handled by this group have a direct impact on customer buying decisions and online user experience. About the Role As a Subject Matter Expert, you will be responsible for owning the key metrics focused towards defect elimination and deliver business value. The role requires you to work closely with senior leadership and other internal/external stakeholders, helping them make data-driven decisions, size up problems through various analysis, convert problem statements into process improvement activities achieve closure. The individual will interact with the business, automation technology teams to help drive operation, deploy tools technics and system improvements. The successful candidate should have the ability to work at all levels with an eye for detail to achieve quality process goals, actively seeks to understand Amazon s core values and translates those into everyday practices. Success will be measured by the performance on input metrics and impact of sellers on creating a great customer experience. Partnering with internal teams to manage seller relationship by championing the seller s needs at Amazon. Build communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the sellers. Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the sellers and Amazon. Work with internal Amazon teams the seller to improve operational aspects of their business to providing a great consumer experience. Conduct deep analysis on the issues for the sellers and develop recommendations and action plans based on data to improve seller experience. Provide thought leadership around planning, roadmaps and execution. Establish long term partnerships with the group of sellers handled. Support the launches of new programs and features. Conduct regular WBR, MBRs with the sellers, highlight business metric performance and building action plans. Metric influencing ability to understand a metric and create realistic forecasts. Take calculated risks, and quick to react with new action plans. A day in the life Partnering with the Seller Category Team and managing the Seller relationship by championing the Seller s needs at Amazon Build communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the sellers Work with internal Amazon teams/Sellers to improve operational aspects of their business in providing a great consumer experience Conduct deep dive analysis on CRET insight the handled issues with the Sellers and publish recommendations and action plans based on data to improve seller experience Establish long term partnerships with key seller partners for the group of sellers handled

About the Role Account Management: As an Account Manager as part of RBS (Retail Business Services) VSP (Vendor Success Program) Team, you will have the exciting opportunity to help shape and deliver on a strategy for managing vendors for Amazon Retail US. The candidate will thrive in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and positive experience for sellers. This person has relentlessly high standards and operates as a business owner who understand key levers to achieve results through their team. You will engage directly with Amazon s vendors and multiple internal teams to enable Amazon s vendors growth on Amazon. You will utilize a wide range of negotiation skills and work across major functional areas to drive the performance of vendor partners at Amazon. In this role you will be focused on growing our business with Amazon vendor partners. Also you will look into operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor s business. Please note that you will be expected to specifically work on transactional but business critical activities and have a hands-on approach. Timings will be as per USA shift, 04:00 pm IST to 01:00 am IST Business Growth Success will be measured by the performance of your task and deliverables on input metrics. Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs. Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make trade-offs between short term selling partner needs and longer term strategic investment. Identify new opportunities across a large number of brands, develop and execute project plans. Relationship Management Build and cultivate relationships with sellers in your team s portfolio along with internal stakeholders; be a trusted advisor and a business advocate. Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate. Process Excellence Use customer feedback, market growth trends, and analyse key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners` experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify. Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability. Bachelors degree Experience analyzing data and best practices to assess performance drivers 3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights Proven track record of building and cultivating relationships with internal and external stakeholders driving resolutions collaboratively, resolving conflicts, and ensuring follow-through with excellent verbal and written communication