803 Business Services Jobs - Page 18

Works with clients to finalize desired technical specifications and application design Codes, tests, debugs and documents complex programs, and enhances existing programs to ensure that data processing production systems continue to meet user requirements Develops and maintains application design, program specification documents, and proprietary web applications Contributes effectively as a member of the team; takes ownership of individual assignments and projects with moderate oversight Manages and updates issue-tracking system when gaps in code and documentation are discovered Designs and develops software & mobile applications for external clients Works with project lead and internal stakeholders to formulate sprint backlog Develops detailed system design specifications to serve as a guide for system/program development Identifies and resolves system operating programs in order to provide continuous business operations Interacts with user management regarding project status and user requirements to promote an environment with improved productivity and satisfaction Provides technical leadership and training to Software Engineers I Assists in scheduling, determining manpower requirements, and estimating costs to project completion in order to meet user requirements. Develops new control applications from a set of specifications and tests new and modified control applications Provides remote support for field personnel as they install and troubleshoot new applications Provides on-site support for some scheduled installations and upgrades and end-user phone support, primarily concerning application issues Creates documentation for configurations and how to implement and test the applications Experience & Educational Requirements: bachelors Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience. 2+ years of directly-related or relevant experience, preferably in software designing and development. **Developer, Senior Developer, Team Lead & Management positions available - Depending on Experience. Skills & Knowledge: Behavioral Skills: Critical Thinking Detail Oriented Interpersonal Communication Learning Agility Problem Solving Time Management

Responsible for initiating a monthly service call to a specific number of low-volume accounts in the local geographic area. Updates the existing customers on any new programs, promotional activity, products and services as we'll as inquires and assists with any current issues or unresolved problems. Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution. Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls. Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly. Processes all phone, fax, mail, e-mail and verbal orders from customers. Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to Customer Service Supervisor in a courteous manner. Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested. Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, changes in stock number, prices and availability, and maintains current open order reports. Communicates with all departments within the Distribution Center as we'll as field sales associates. Serves as liaison between customers and field sales associates. Makes suggestions and recommendations to Supervisor in an effort to continually improve customer service operations. Complies with all appropriate policies, procedures, safety rules and regulations. Performs related duties as assigned. Qualification: bachelors degree in business administration, accountancy, sales, marketing, computer sciences. Minimum Skills, Knowledge and Ability Requirements: Less than one (1) year directly related experience. Strong customer service skills. Strong interpersonal skills. Good decision-making skills. Good analytical skills. Ability to communicate effectively both orally and in writing. Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction. Familiarity with ABC products, services and pharmaceutical distribution operations. Strong organizational skills; attention to detail. Basic knowledge of Microsoft Word, Excel and inventory management system.

You are a specialist in a process, workstream or area in Mondel z International Digital Services, working to support impeccable service operations. How you will contribute You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondel z International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team. What you will bring A desire to drive your future and accelerate your career. You will bring experience and knowledge in: Your specific process area Working in a shared service organization Being a good team player and influencing others Process design and mapping, and business requirement gathering experience Communicating effectively, applying interpersonal skills and taking initiative

This Team performs complex research, design, and software development assignments within a software functional area or product line, and provides direct input to project plans, schedules, and methodology in the development of cross-functional software products. About the Role Seeking a Quality Test Engineer with a background in both manual and automated testing with playwright, to join our India team. Our teams are collaborative, forward thinking and agile. We support multiple products with a challenging and exciting set of features and provide real opportunity for our teams to contribute to the success of the organisation . The successful candidate will have the opportunity to develop their knowledge of automation using Postman, playwright and other tools (or to make significant use of them if they already possess experience) while also being required to contribute to the team s manual testing requirements. Responsibilities: Expert in playwright automation framework, Knowledge in typescript programming language, Expertise in API automation using postman , Creating automated tests for new features and maintaining existing automation packs Carrying out functional and regression testing, both manual and automated. Contributing to the effective design of new features and solutions Integrating existing and new automated regression tests into GitHub CI/CD Working as one team with the product owner, project management and other product development teams to deliver high quality products and enhancements. Requirements: 5+ years and ability to develop and execute automated tests using tools such as Playwright and Postman (or able to demonstrate suitable transferrable skills) Experience in automating execution of test packs using CI/CD tools, such as GitHub and Jenkins. Good quality assurance (QA) experience. Strong understanding of QA methodologies Passionate collaborator with a focus on what is best for the team (both immediate and the wider group) Capable and enthusiastic technologist, able to demonstrate a broad technical knowledge. Strong knowledge of the software development process Working experience in Kanban or Scrum (or in lieu of this, clear understanding of the methodologies and enthusiasm to be part of such a team). Excellent oral and written communication skills. Clear focus on the customer, both internal and external. Desirable Skills: Experience working with large volumes of data Experience working with databases such as MySQL, Oracle or SQL Server Experience using test management tools such as JIRA A working knowledge of source code management tools like GIT and SVN

This position performs software design typically across multiple systems; mentors more-junior members of the team; and talks to users/customers and translates their requests into solutions. Responsibilities Develop and maintain scalable, secure backend systems using PHP and Laravel Design and implement RESTful APIs for web applications Collaborate with front-end developers and other team members to integrate user-facing elements Write clean, maintainable, and well-documented code. Troubleshoot, test, and maintain the core product software to ensure strong optimization and functionality Participate in code reviews and contribute to best practices Integrate third-party services and APIs. Manage database schema changes and ensure data integrity using MySQL/PostgreSQL Use version control systems like Git for code management and collaboration Write and maintain unit and integration tests Requirements 8 + years of experience with PHP and Laravel framework Experience with MySQL/PostgreSQL databases and query optimization Proficiency with Git and collaborative development workflows. Familiarity with Composer , artisan CLI , queues , and scheduling Knowledge of authentication , authorization , and security best practices Strong understanding of OOP , MVC architecture , and RESTful API design . Experience with debugging and performance profiling tools Experience with Docker and CI/CD pipelines Knowledge of microservices architecture. Exposure to cloud services (AWS, GCP, Azure). Basic understanding of front-end technologies (HTML, CSS, JavaScript) Working knowledge of Agile methodologies and tools like JIRA/

.com Amazon.com strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want low prices, vast selection, and convenience Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazons evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the companys DNA. The worlds brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. About the Role Team Manager, Account Management, North America (NA), Work Timings: 3pm-12am IST As a Manager, Account Management as part of Amazon Vendor Services (AVS) NA Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon AVS North America vendors. AVS team is looking for a bright, customer centric, driven, and creative people leader to join our team. The role leads a team of Account Managers responsible for managing business growth for some of the most influential Selling Partners (vendors) on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and operational standards. In this role, you will manage strategic joint business plans for Selling Partners across your team by collaborating with them to explore innovative ways to identify and execute new selection, merchandising, and operational improvement opportunities. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor s business with Amazon. Your team will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon. The candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they re building, developing and managing high-performing teams. Your team will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our vendors. You will lead the team to conceive, create and analyze a wide range of marketing and site merchandising efforts, to include marketing campaigns to grow the vendor s traffic, brand awareness, customer conversion, and revenue on Amazon. Also you will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor s business. Responsibilities Include Lead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed. Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams. Manage end to end goal setting for team to align with organizational goals. Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns. Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization. Leads recruiting and hiring efforts across direct team and broader organization. Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers. Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate. Bachelors degree Experience analyzing data and best practices to assess performance drivers Experience influencing internal and external stakeholders Experience with sales CRM tools such as Salesforce or similar software 6+ years of Account management, Vendor management and/or Client management experience 3+ years of team management experience Category Management Experience in Ecommerce Industry

At Lowes India, we are the enablers who help create an engaging customer experience for our nearly $90 billion home improvement business at Lowes. Our 3100+ associates work across technology, analytics, business operations, finance & accounting, product management, and shared services. We leverage new technologies and find innovative ways to ensure Lowes has a strong competitive edge in the market. Lowe s India is certified as a Great Place to Work by the Great to Place to Work Institute, India, and has been recognized as one of Economic Times Best Brands for 2020. Our Technology team supports E-commerce, Mobile, IT & Cloud Infrastructure, and Corporate Systems at Lowes India, enabling various functions such as supply chain, merchandising, distribution, corporate services, etc. The Data & Analytics teams help make data-driven decisions in merchandising, store operations, finance, and supply chain. The Business Services team builds business services capabilities across Merchandising, Marketing, Supply Chain, Store Operations, Enterprise Item Content, and Private Brands. The Finance and Accounting team manages Transaction Accounting, Customer and Inventory Accounting, Margin and Cost Accounting, Financial Planning and Analysis, Business Finance support, Tax and Enterprise Strategic Sourcing for the U.S. and Canada business. The Product Management team builds and manages tech products and solutions for our stores and online channels. And Lastly, our Shared Services team empowers other groups to do their job well. To know more about Lowe s India, visit www.lowes.co.in Job Summary: Manages Store specific Planogram building and execution with a goal to delivery quality output within prescribed timelines II. Roles & Responsibilities: Core Responsibilities: Responsible for developing store specific adjacency plans & pogs by leveraging execution guidelines Leverage data to allocate right space for right category/assortment Acquire business context to assign right category adjacencies & Pogs leveraging customer decision tree, customer insights context & presentation architecture Leverage data and context to make store/pog specific decisions with minimal guidance Deliver projects within prescribed timelines with expected level of quality Seamless interaction/communication and work closely with Project leads locally/globally Work in a team environment with focus on achieving team goals vs individual goals

Job Title: Quality Analyst Job Description The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements. Role and Key responsibilities: Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) Contribute to maintaining forms and legends documents Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Key Skills and knowledge: Strong attention to detail. Self-starter, sense of urgency and works well under pressure. Demonstrated ability to multi-task and meet timelines of deliverables. Proficient in Microsoft Office. Strong communication skills, both written and verbal.

As a subject matter expert (SME) for processes in your area, you will provide input to capability-building materials and toolkits to ensure adherence to defined processes and to identify opportunities for the development of standard tools, automation, digitization and application for processes in line with group priorities and strategy. In addition, you will monitor key performance indicators to ensure they are aligned to strategic objectives and provide feedback to develop global capability. In this role, you will also audit and manage change controls and keep track of issues and actions to ensure they are addressed on a timely basis. Working with other teams, you will manage issue escalations. As an SME, you not only understand, but keep abreast of industry-wide best practices in your area. What you will bring A desire to drive your future and accelerate your career. You will bring experience and knowledge in: Your process area or capability Knowledge cascading including training others and creating process documentation (for example, standard operating procedures) Key performance indicator reporting Project management Stakeholder management Good communicating and interpersonal skill with judgment and decision-making capability and the ability to articulate ideas, actively listen, and read non-verbal communication Engaging, inspiring, and influencing people Analyzing and synthesizing ideas to draw objective conclusions and to write concise reports Develop and implement employer branding strategies by creating compelling messaging, content, and campaigns to attract top talent. Create compelling content showcasing company culture and employee value proposition. Monitor and analyze employer brand performance metrics. Manage key employer branding tools and partnerships to ensure optimal results. Spearhead paid media campaigns and recruitment marketing efforts to attract hard-to-fill and key talent. Stay up to date with industry trends and best practices. Work schedule: US SHIFT (7PM OR 8 PM IST ONWARDS) Working days - Monday to Friday (Work from office on fixed 3 days. WFH on fixed 2 days) Relocation Support Available? No Relocation support available Business Unit Summary We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our succes Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER Job Type Regular Service Operations (Delivery) Global Business Services

Grade K - Office/ CoreResponsible for providing proactive assistance to the Customer Service team with a variety of administrative activities to help support operationally excellent customer service for internal and external business partners. The K level for this position is based on complexity of accountabilities including breadth and/or depth of knowledge and skills required. Entity: Finance Business Support Group Job Description: We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the worlds ambition of a low-carbon future. Join us and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner and help the world get to net zero. Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better - and how you can play your part in our world-class team? Join our Finance Team and advance your career as a Customer Service Representative Job Purpose At bp, we re reimagining energy for people and our planet. We have a bold ambition: be a net zero company by 2050 or sooner, and help the world get to net zero. Crafting a more efficient business that makes the best use of its resources is a critical part of getting there. And that s what our new global business services (GBS) centre in Pune, India is here to do - put digital at the heart of our business and accelerate the transformation of bp s business processes across the globe. Driven by the bp values and comprising capabilities in data, procurement, finance and customer service, the GBS centre will drive ground breaking digital solutions and agile ways of working. The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external and internal Customers and other Consumers in accordance with agreed service levels. The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer happiness. Customer Facing CSRs are required to have a broad understanding of all Customer Service processes to enable a high percentage of first contact resolution and will continually lead customer expectations through various contact channels. CSRs are the first point of contact for BP telephone based enquiries. Key Accountabilities Implement day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values. Leverage understanding of specific processes / systems and act as the first and second point of contact for any verbal or written form of enquiries from external customers and consumers and internal customers from the BP Business and third parties. These customers will include retail fuelling sites, branded and unbranded customers, commercial and strategic accounts and terminals. Provide customer service via the internet, phone, fax and email to support activities including: Account set-up, allocation and delivery issues. Order processing and order fulfilment. Sales order tracking. Supervise supply outages and react accordingly for incoming and existing orders. Retail marketing programme information, policy and product fulfilment. Retail site experience complaints, fuel quality claims, site locator etc. Complaint resolution, identification and management of complaint root causes. Log, assign and track progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained in all customer service and data collection systems. Support GBS activities through immediate triage, partner concern (high risk customer issues - financial, legal, reputation), resolution or logging and forwarding of customer inquiries / issues. Education, Experience Graduation or equivalent Up to 3 years previous experience customer service skills in a telephone environment and or customer services environment preferred. Travel Requirement No travel is expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Quality Assurance Analyst III conducts quality verification of operations core business processes within the area of responsibility. This role is also responsible for providing quality-related monitoring, evaluation and feedback and works to improve operations contributing to the department s goals and objectives. Key Responsibilities Facilitates and attends all applicable client-based monitoring and provides appropriate feedback Implements updates to policies and procedures by monitoring fluctuations in industry trends, tracking customer needs, foreseeing potential impacts to products and services Supports the implementation of consulting projects through data gathering, analysis and research Assists in the resolution of quality assurance problems

Job Title: Team Leader Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. Role and key responsibilities Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high-performance delivery Identify performance related issues, develop an action plan for improvement and implement corrective action Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs ) and financial expectations Communicate expectations to employees and provide timely updates Provide subject matter expertise in handling escalated customer calls as needed Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Promote CNX values- walk the talk and lead by example Key skills and knowledge: Associates degree in related field with two to four years of relevant experience preferred Highly motivated individual with skills to develop and coach team members to achieve performance expectations Work well under pressure and follow through on items to completion Strong communication skills, both written and verbal Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables Ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Qualification: Graduate Disclaimer: Location: IND Kolkata - Unitech Hitech, Blk A, Tower AI, 4th Flr Language Requirements: Time Type:

Novo Nordisk Global Business Services (GBS), India Department – Finance GBS Are you passionate about financial operations and accountingDo you have experience working with global companiesWe are looking for an Associate II to join our team, handling accounts payable tasks and supporting our affiliates in Europe. If you are ready to make a difference, read more and apply today for a life-changing career. About the department P2P GBS is the offshoring unit of Global P2P and part of Finance GBS Bangalore. Our Digital team is responsible for managing end-user support for our Global P2P systems and other BI activities. Working in a dynamic and collaborative atmosphere, you will be part of a team that values innovation and teamwork. Join us in Bangalore and contribute to our global financial operations. The position As an Associate II at Novo Nordisk, you will: Handle accounts payable tasks, including invoice processing, review & controls, month-end close, discrepancy management, follow-ups, fallout clearing, and reporting. Support affiliates in Europe to ensure smooth financial operations. Fulfill targets set by the Team Leader/Associate Manager and GBS Finance Management. Manage accounting processes related to Record to Report, including local journal entries, month-end close, and consolidation for external reporting. Ensure compliance with internal controls over financial reporting, such as Sarbanes Oxley and the Minimum Controls framework. Maintain relationships with external auditors. Qualifications We are looking for candidates with the following qualifications: Bachelor of Commerce or equivalent qualification. Good academic track records and grades. 2-4 years of experience within an accounting/economy function in a larger organisation. Experience working with Coupa and SAP ERP systems is an added advantage. Experience in accounts payable in a global company. Strong communication skills (oral & written). Strong accounting knowledge. Proficient computer skills (MS Office), with knowledge of SAP ERP, SAP S4HANA (preferable), and Coupa. Social-team workbeing helpful, respectful, approachable, and team-oriented.

Novo Nordisk Global Business Services ( GBS) India Department – Commercial Analytics Novo Nordisk GBS, Bangalore Are you a seasoned leader with a passion for driving strategic growthDo you have a knack for fostering innovation and excellenceWe are seeking an Associate Manager to lead our Sales Force Effectiveness (SFE) team and make a significant impact in the pharmaceutical sector. Read more and apply today for a life-changing career. About the department Join our Finance Global Business Services (GBS) team in Bangalore, established in 2007. Our department supports Accounting, Accounts Payable, Procurement, Commercial Analytics, and Financial Planning & Analytics for various regions, including Denmark, Europe, North America, and more. The Commercial Analytics team, founded in June 2013, is dedicated to providing best-in-class analytical services and insights. We pride ourselves on delivering superior service and adding value through standardization and efficiency. The atmosphere here is collaborative and dynamic, providing ample opportunities for professional growth and development. The position As an Associate Manager, you will: Lead and mentor a team of SFE analysts and consultants, fostering an environment of growth and continuous improvement. Oversee the end-to-end delivery of SFE projects, ensuring timely, compliant, and high-quality outputs. Foster effective communication with stakeholders and collaborate with cross-functional teams. Develop and implement standardized processes and methodologies for SFE operations. Lead collaborations across various functions to align efforts and enhance the impact of SFE initiatives. Stay informed about industry trends and incorporate new strategies into the team’s operations. Qualifications To be successful in this role, you should have: A bachelor’s or master’s degree in business, Finance, Economics, or a related field. A minimum of 8+ years of relevant experience, with at least 3+ years in a leadership role in the pharmaceutical/healthcare sector. Demonstrated experience in SFE strategies, sales operations, or incentive compensation models. Strong analytical skills with a proven ability to leverage data for strategic insights. Exceptional interpersonal, communication, and relationship management skills.

Novo Nordisk Global Business Services (GBS) India Department Finance GBS Are you a person with innovative thinking and a proactive attitudeDo you have a continuous improvement mindsetIf so, we have an exciting opportunity for you to join the Global Business Service (GBS) Finance team at Novo Nordisk. Take the next step in your career and apply today for a life-changing opportunity. About the department You will be joining the Global Finance GBS Bangalore team, which was established in 2007. Our team is responsible for supporting Accounting, Finance & Procurement, Financial Planning & Analysis (FP&A) for Headquarters, North America, International Operations (IO), Product Supply & GBS Bangalore. Our main purpose is to provide superior service to our stakeholders consistently and add value to the processes in terms of standardization and efficiency. The Position As an Associate Business Analyst at Novo Nordisk, you will have the following responsibilities: Analyze budget, forecasting, and financial reconciliations, and perform adhoc analysis as per business needs. Drive financial planning and reporting, collaborating closely with regional and affiliate stakeholders to support FPA initiatives. Engage in continuous improvement of financial controlling and planning processes across the department. Ensure effective communication of business and process updates within the team and proactively increase your own business understanding to share knowledge across the FP&A department. Experience in business controlling and other finance disciplines. Qualifications To be successful in this role, you should have the following qualifications: Master’s degree in finance (or equivalent) from a well-recognized institute with a strong academic track record. 3-7 years of relevant work experience in Financial Planning and Analysis. Solid understanding within the field of accounting and finance. Knowledge of the pharmaceutical industry is an advantage. Proficiency with PC-tools, extensive knowledge of MS Office, SAP ECC, SAP BW. Experience in working with financial statements and preferred in a consolidation team. Exposure in working with global and senior management.

Novo Nordisk Global Business Services (GBS) India Are you passionate about accounting and financeDo you thrive in a fast-paced, collaborative environment where you can make a real impactIf you have a knack for numbers, a strong analytical mindset, and a desire to work with global stakeholders, then this role is for you! Read more and apply today for a life-changing career. The Position As an Analyst, you will play a pivotal role in ensuring the smooth execution of accounting processes and compliance with regulatory standards. Your key responsibilities will include: Managing General Ledger activities such as journal postings, reconciliations, VAT payments, and month-end accruals. Handling accounts receivable tasks, including customer master data maintenance, overdue follow-ups, and commission-related postings. Performing month-end activities such as currency revaluation, intercompany reconciliations, and trial balance reporting. Supporting stakeholders with query resolution and ensuring service targets are met according to SLAs. Preparing materials for audits, Sarbanes-Oxley (Sarbox) compliance, and other analyses. Driving process improvements, analyzing data, and transforming it into actionable insights. Collaborating with global teams, including Corporate Accounting in HQ, Accounting Affiliates, and the CBS team. Qualifications Masters/bachelor’s degree of commerce with Minimum 6 to 8 years of experience in an accounting/audit function from a larger organization. Good knowledge to accounting documentation and transaction link, Sarbox and audit material. Experience working with SAP. Understanding how the accounting concepts is put in practice in daily process/activities. Should be able to drive projects independently Must be highly motivated and flexible in order to work effectively in a fast-paced environment. Fast learner i.e. able to learn the basic accounting flow in the different systems used and transform data into usable information. Good IT Skills. Strong analytical skills and fluent in written and spoken English. Strong work ethic and sense of responsibility. About the department Global Finance GBS Bangalore, established in 2007, is at the heart of Novo Nordisk’s financial operations. Our team supports Accounting, Finance & Procurement, and Financial Planning & Analytics (FP&A) for Headquarters, Region Europe, North America, International Operations (IO), and GBS Bangalore. With over 15 years of expertise, we pride ourselves on delivering superior service to our stakeholders, driving standardisation, and enhancing efficiency. Located in the vibrant city of Bangalore, our department fosters a collaborative and dynamic atmosphere where innovation and excellence thrive.

Novo Nordisk Global Business Services (GBS), India Department – Supply Chain Global Business Services (GBS) Are you passionate about Senior Professional B1 with a focus on Supply Chain and/or pharmaAre you ready to take on a new challenge and join our Supply Chain Management teamWe are looking for a talented individual to fill the role of Senior Professional B1 in our Global Business Service (GBS) department. If you have a passion for data analysis and a strong understanding of supply chain concepts, then read on and apply today for a life-changing career. ! The position As a Senior Professional B1 at Novo Nordisk, you will be responsible for Creating and maintaining master data in SAP & Winshuttle according to existing business processes and rules. Handle CR-cases and DV related to the creation of master data. You will be entrusted with the below responsibilities: Create and maintain Bill of Materials (BOM) in SAP individually and in mass. Perform data cleansing to ensure data accuracy and integrity. Create and maintain Standard Operating Procedures (SOPs) and instructions as per Novo Nordisk standards. Manage stakeholders and support operations for new transitions. Adhere to Key Performance Indicators (KPIs) and actively participate in daily stand-up meetings. Qualifications Bachelor’s degree in supply chain management, production, mechanical engineering, or equivalent from a well-recognised institute. 3-5 years of experience within SAP master data, preferably within pharma or supply chain. Experience with master data. Ability to analyse and process data. Good understanding of supply chain concepts (Plan, Make, Source, Deliver, and Return) and the supporting master data. Proficient user of Microsoft Office (Excel, PowerPoint). Experience in automation with advanced Excel and building macros or have ETL knowledge with Informatica/Winshuttle. Experience in conducting meetings with peers, including preparation and facilitation. Knowledge of business rules for processes and attributes within SAP. Excellent communication skills in English, both written and oral. About the department Supply Chain was established in March 2017 as part of Product Supply Devices & Supply Chain Management business plan. The Business plan has three parts; Robust, Ready, Effective and Supply Chain Global Business Service (GBS) is part of the last one focusing business through offshoring. The unit is anchored under Supply Chain Planning (SCP) in Head Quarter and is the agreed place to consolidate Supply Chain activities across Novo Nordisk. The Supply Chain offshoring journey has started in D&S, Service Delivery Catalogue is taking form and other areas within Product Supply can soon join or add to the Catalogue to optimize costs and reduce complexity by operating an effective supply chain.

Novo Nordisk Global Business Services (GBS) India DepartmentGlobal Finance GBS Does your motivation come from challenges and working in a dynamic environmentDo you thrive in a working environment where you have a can-do attitude with finance as one of your career objectivesThen we might have the right position for you. Apply now and join a growing team, working in an international environment. The Position As a Senior Associate I in Finance GBS, you will be involved in Fixed Asset accounting tasks along with accounting of work breakdown structure creation and fixed asset creation; and support our affiliates and customer queries. Apart from this, you will also be involved in: Handing all investment & fixed assets activity and accounting of fixed assets as per the accounting manual month end postings. Meet all the defined KPI’s and individual target and handle investment application approval and closure and creation of assets in SAP. Review of IA Creations and IA closure and support during SARBOX Audit. Handle queries from LOB and maintain end to end knowledge of the I&FA business and processes and participate in monthly stakeholder meetings along with Team leads/Managers. Coordination with the Fixed asset team during the month end closure and ensure all the Month end activities are completed. Qualifications Bachelor’s degree with minimum 1-5 years of experience in Fixed Asset Process/Record to Reconcile within a larger organization. Experience working with fixed assets reconciliations, general ledger accounting and audit schedule preparation. Experience working with SAP, good knowledge of accounting documentation and transaction link, SARBOX and audit material. Must be highly motivated and flexible to work effectively in a fast-paced environment. Ability to learn new things with limited supervision & at team player with good problem solving and analytical skills. Strong communication skills with strong work ethic and sense of responsibility. About the department Global Finance GBS Bangalore, established in 2007, is responsible for supporting Accounting, Finance & Procurement, and Financial Planning & Analytics (FP&A) for Headquarters, region Europe, North America, International Operations (IO) & GBS Bangalore. Our mission is to provide superior service to our stakeholders consistently and add value through standardization and efficiency. Located in Bangalore, our team thrives in a collaborative and innovative atmosphere, working together to achieve excellence in financial operations.

Novo Nordisk Global Business Services ( GBS) India DepartmentFinance GBS Are you passionate about financial planning and analysisDo you have a knack for coaching and mentoring teams to deliver high-quality resultsIf you’re ready to take your career to the next level, we have an exciting opportunity for you! Join Novo Nordisk as a Senior Team Leader and help us drive excellence in our financial operations. Read more and apply today for a life-changing career ! About the department You will be joining the Global Finance GBS Bangalore team, established in 2007. Our team supports Accounting, Finance & Procurement, and Financial Planning & Analysis (FP&A) for Headquarters, North America, International Operations, Product Supply, and GBS Bangalore. We are committed to providing superior service to our stakeholders, consistently adding value through standardization and efficiency. Located in Bangalore, our team thrives in a collaborative and dynamic environment. The position As a Senior Team Leader, you will play a pivotal role in ensuring the delivery of high-quality financial processes, driving standardization initiatives, and supporting global finance priorities. Your key responsibilities will include: Ensuring all processes are delivered with high quality and compliance with Novo Nordisk systems and policies. Coaching and developing team members, providing timely feedback, and guiding them to achieve their aspirations. Supporting managers in achieving team goals and in global finance initiatives. Driving new tasks, stabilizing transitions, and implementing action plans in collaboration with stakeholders. Actively participating in monthly meetings, key learnings sessions, and training colleagues to foster a quality mind-set. Coordinating with controllers and lines of business (LoBs) on planning, reviews, and critical activities. Leading standardization projects and initiatives within the respective line of business. Qualifications We are looking for a motivated and experienced professional with the following qualifications: Master’s in finance (or equivalent) from a well-recognised institute with a good academic track record. Minimum 10-12 years of relevant work experience & experience or sound understanding of Financial Planning and Analysis (Business controlling, financial reporting, budgeting, and forecasting) Along with FP&A, accounting and finance knowledge would be an added advantage Working knowledge on Power BI/Tableau/Alteryx/QlikSense would be an added advantage Proficient with PC-tools, extensive knowledge of MS Office and good excel/presentation skills. Strategical thinking, Strong analytical skills and ability to provide recommendations despite uncertainty and pressure Pro-activeness and self-propelled, ability to handle and prioritise several tasks and a team player Good communication and presentation skills & fluent in oral and written English

Novo Nordisk Global Business Services ( GBS) India Department – Commercial GBS- Omnichannel Ops, MES Are you an expert in Campaign project managementDo you have experience in executing end to end multichannel campaignsWe are looking for a Project Manager to join our team in the Commercial, GBS department at Novo Nordisk. If you are ready for a new challenge, read on and apply today for a life-changing career. The position The Campaign Project Manager is responsible for facilitating the end-to-end set-up, execution and analysis of multichannel campaigns in allocated markets together with relevant stakeholders. Main responsibility is to ensure best in class multichannel campaign execution and efficient operations for a great customer experience across activated touchpoints in the customer journey End-to-end coordination, expectation setting and account management of multichannel campaigns in selected markets, focusing on campaign goalsetting, segmentation and activation of the rights channels and content for a great customer experience. Central point of contact for the affiliate in the local set-up, execution and analysis of multichannel campaigns on SFMC inclusive strong stakeholder management across relevant functions/areas. Support affiliates in better practice sharing for continuous improvement of campaigns. Deliver on Multichannel Hub Execution Service KPI’s. Qualifications To be successful in this role, you should have the following qualifications: Master’s Degree or above preferably in Computer Engineering/IT. 5+ years of experience as Project Manager and/or Account Manager in similar size organization. Deep knowledge and previous experience with (digital) pharma marketing is a requirement. Knowledge of -and experience with email marketing and marketing automation is required. Knowledge of -and experience with SFMC (or other marketing automation tools) as well as features/functionalities available to build and execute campaigns is a plus. Previous experience managing campaigns leveraging other channels like WhatsApp and SMS from SFMC would be a value add, Ability to translate marketing/sales requirements into functional campaign possibilities based on platforms and tools available. Excellent project -and stakeholder management skills; managing large scale projects with multiple stakeholders involved. Outstanding presentation, communication and facilitation skills. Self-motivated, strong attention to detail, and focused on delivering the best possible experience for affiliates and local customers (Healthcare Professionals). Ability to work in a fast-paced, results-oriented climate; across functional areas and multiple locations. Proven analytical and problem-solving skills. Fluency in written and spoken English. We support a number of markets so ability to speak other languages is a plus. Shift timings are from 12 PM to 8.30 PM. About the department The Commercial GBS department is responsible for creating insights to launch a product, market intelligence, forecasting, multichannel customer engagement planning, and global brand strategy and tactics. Our team consists of professionals in project management, brand management, brand communications, and life cycle management of products. Located at our headquarters, this fast-paced and dynamic department plays a crucial role in driving the success of our business.

Novo Nordisk Global Business Services ( GBS) India Department - Commercial Analytics Job Level - 6 Are you a data-driven problem solverDo you have a knack for translating complex business needs into actionable insightsWe are looking for a Business Analyst to join our dynamic team in Bangalore. If you are ready to take on a challenging role in a global company, read on and apply today for a life-changing career. The Position As a Business Analyst at Novo Nordisk, you will: Manage and maintain Pricing system operations to ensure uninterrupted functionality and optimal performance. Oversee user access and permissions, ensuring tailored access levels for different user roles. Address and resolve user queries and issues related to system functionalities and access. Develop and maintain comprehensive documentation for system operations, user access, and issue resolution processes. Utilise advanced Excel functions to conduct analysis of large datasets. Ensure the integrity of databases, implementing robust measures for data accuracy and reliability. Develop and execute data validation processes to uphold the accuracy and dependability of data. Utilise diverse data analysis tools and systems to extract, transform, and load data for reporting and analytical purposes. Create trackers and provide insights on pricing performance. Understand the product portfolio of Novo Nordisk and competitors. Develop and design solutions to meet project requirements, potentially in the form of an Excel-based model/dashboard, report, or presentation. Maintain regular communication with internal and external stakeholders to understand business needs and deliver outcomes. Be the technical expert of the team and the point of contact for all such queries. Support ad-hoc tasks/projects. Qualifications We are looking for a candidate with the following qualifications: A Master’s Degree (preferably within a quantitative/analytical/IT discipline) from a well-recognised institute. 4-6 years of experience working in a technical/analytical data management role, preferably in the Pharma industry. Proficiency in advanced Excel functionalities for data analysis and reporting. Strong understanding of database management and proficient in data validation techniques. Essential SQL skills – ability to perform queries, filtering, and data extraction. Essential VBA skills – ability to understand, maintain, and create low-to-medium complexity macros. Proficient in data visualisation using Power BI & Excel. Good academic track records and grades. Ability to translate business problems into the most efficient and effective analysis plan; execute the analysis including data pull, data preparation, data validation, and convert them to insights. Ability to collaborate and communicate with different stakeholders, primarily with internal stakeholders, customers, vendors, consultants, and project teams. Strong strategic and analytical capabilities, with demonstrated experience in analysing complex situations, collecting data, and effectively synthesising the analytics/data. Solid project management and relationship-building skills to overcome complex and multidimensional business challenges. About the department Finance Global Business Services (GBS), Bangalore, established in 2007, is responsible for supporting Accounting, Accounts Payable, Procurement, Commercial Analytics, Financial Planning & Analytics for Headquarters in Denmark, Region Europe, North America, International Operations & Global Service Centre Bangalore. Commercial Analytics, part of Finance GBS, was founded in June 2013 with the aim of establishing a team of dedicated analytics professionals to provide best-in-class analytical services and insights to the global organization. Our main purpose is to provide superior service and partnership experience to our stakeholders consistently and add value to the processes in terms of standardization and efficiency.

Novo Nordisk Global Business Services (GBS) India Department Finance GBS Are you passionate about delivering high-quality financial insightsDo you thrive in a dynamic and collaborative environmentJoin us as a Business Analyst and make a significant impact in our Finance GBS Bangalore team. Read more and apply today for a life-changing career. ! About the department You will be joining the Finance GBS Bangalore team, established in 2007. Our team is responsible for supporting Accounting, Finance & Procurement, Financial Planning & Analysis (FP&A) for Headquarters, North America, International Operations (IO), Product Supply & GBS Bangalore. We pride ourselves on providing superior service to our stakeholders and adding value through process standardization and efficiency. The atmosphere is collaborative and dynamic, fostering a culture of continuous improvement. The position As a Business Analyst, you will: Ensure all tasks are delivered as per stakeholder expectations. Provide consistent high-quality deliverables. Ensure proactive communication around the process. Provide stakeholders with reliable and correct financial information and analyses. Support R&D Finance controllers in processes and key initiatives. Proactively pursue increased business understanding of R&D. Preparing Monthly Management reports and other internal reporting packages. Supporting during Budget and RE cycles. Managing Brand P&L split key updates and quarterly reconciliations. Overseeing the Cost Allocation process. Conducting ad-hoc analyses based on stakeholder requirements. Driving and actively participating in internal and cross-functional projects. Maintaining the cost Centre structure in SAP. Ensuring SOPs are maintained as part of BCP. Qualifications A master’s in finance (or equivalent) from a well-recognized institute and a good academic track record and grades. Minimum 4 - 6 years of work experience in the finance domain. Strong analytical skills and the ability to keep an eye on the overall process. Clear and precise communication skills, with the ability to collaborate effectively with stakeholders & strong stakeholder management experience. Proficiency in PC-tools, extensive knowledge of MS Office and SAP, working knowledge of VBA & Power BI. Exceptional written and verbal communication skills & good presentation skills. Ability to handle and prioritize several tasks, should be proactive & have problem-solving skills. A team player and good collaborator.

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but dont meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary To support our extraordinary teams who build great products and contribute to our growth, we re looking to add a J unior Executive - Program Management located in Coimbatore GBS program Management vertical support Program Manager s, by virtual customer focus team member to support program management activities What a typical day looks like: Coordinate and follow up on several program management reports within offshore Center (Global Business Services - GBS) & Site Customer Focus Team. Oversee/ Coordinates program activities with all inter-departments ensuring completion of all commitments made relative to agreed deliverable. Handles data of a highly confidential and critical in nature. Responsible for tracking relevant metrics and drive action items based on results within GBS / SITE Customer Focus Team. Demonstrate excellent communication and coordination skills & Customer Management Skill. Lead and drive the activities and ensure timely accurate delivery of our services. Good with documentation skills at various stages of Program. Excellent understanding on Program Management concepts, New Product Introduction / New Product Development / different phases of Product life cycle Basic understanding /knowhow on the Financial terms/ INCO Terms and its impact on the Profit & Loss on the business Excellent understanding on customer focus team role in managing the customer Hands on experience on using the ERP tool like Baan/ SAP for PM role. Excellent knowledge on using tools like MS Excel, Power Point etc. Knowledge of MS -Project will be added advantage Basic understanding on office automation or automation through Excel will be added advantage The experience we re looking to add to our team: Bachelors degree from Engineering / Management or equivalent Typically requires a minimum of 2-4 years of related experience in PM Domain Minimum 2-4 years experience from Manufacturing Industry in Program Management Domain Excellent understanding on Program Management concepts, New Product Introduction / New Product Development / different phases of Product life cycle Basic understanding /knowhow on the Financial terms/ INCO Terms and its impact on the Profit & Loss on the business Excellent understanding on customer focus team role in managing the customer Hands on experience on using the ERP tool like BaaN/ SAP for PM role Excellent knowledge on using tools like MS Excel, Power Point etc. Knowledge of MS -Project will be added advantage Basic understanding on office Automation or automation through Excel will be added advantage. What you ll receive for the great work you provide: Health Insurance Paid Time Off SA02 Job Category Operations Required Skills: Optional Skills: Flex pays for all costs associated with the application, interview or offer process, a candidate will not be asked for any payment related to these costs. Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. Were happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex. com and well discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Business Intelligence Developer Consultant II contributes to the development, testing, implementation, and maintenance of complex Business Intelligence solutions and reports through the use of the Microsoft SQL Server BI stack and/or other tools. This role supports the aggregation of data from multiple sources into an efficient data warehouse and designing reporting solutions for very large multidimensional databases. Key Responsibilities Contributes to translating complex business needs to technical specifications Conducts developer testing and troubleshooting Identifies and supports improvements of existing BI systems and processes Collaborates with teams to integrate systems Escalate open issues and proactively ask questions in an agile manner Improves efficiency, reduces costs, and ensures compliance with regulations Develops standard reports and functional dashboards based on business requirements Partners and collaborates with technical and non-technical stakeholders to identify business problems Maintains and supports data analytics platforms Education 4 year Bachelors Degree (Preferred) Experience 2 or more years of experience (Preferred) Supervisory Responsibilities This job does not have supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Data Warehousing (DW), Microsoft Power Business Intelligence (BI), Microsoft Power Business Intelligence (BI) Dataflows, Microsoft Power Business Intelligence (BI) Data Visualization, Microsoft Power Business Intelligence (BI) Desktop, Microsoft Power Business Intelligence (BI) Premium, Microsoft Power Business Intelligence (BI) Security, Microsoft SQL Server Shift Time General Shift (India) Recruiter Info Diksha Prasad dprbd@allstate.com About Allstate The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here .

The Quality Evaluator is a temporary assignment or training role (aligned w/the Agent CL11) responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards and providing insight to customers to contribute to program performance improvements. . Role and Key Responsibilities: Report results of evaluations to appropriate Quality/Operations stakeholders (Quality Leadership Supervisor and Account Management) on a weekly and monthly basis. Achieve departmental productivity requirements (e.g. number of calls/chats monitored per month on schedule etc.). Facilitate and/or participate in calibration sessions with Quality Leadership, staff. Facilitate remote call monitoring sessions as needed. Maintain forms and definitions documents. Participate in performance improving task force with Account Management and clients. Participate in internal quality audits (e.g. periodic audits of all key customer related processes to determine process control and efficiencies) and recommend changes. Demonstrate mastery and comprehension of client s quality standards. Facilitate program specific internal & external calibration sessions. Participate in program management monitoring sessions. Demonstrate proficiency with respect to the client specific sales/service process. Maintain current understanding of program strategies while process monitoring Proficiency in use of Quality reporting databases. Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecard and account profitability goals. Work closely with the Quality Supervisor & Manager on analysis and process improvement initiatives. Key skills & knowledge: Proficiency with various software applications programs including e-mail messaging applications Microsoft Word and Excel Experience in managing international voice clients preferably in Banking/Insurance/Healthcare Effective oral and written communication skills Broad understanding of client conformance measures Process Improvement knowledge/analytical skills- preferred