Job
Description
We help the world run better Business Processes Consultant - SAP Concur Deployment Consultant Description SAP Concur is seeking to expand its Global Service Delivery Organization with Deployment Consultants that will serve as a centralized scoping & quoting function (Non-ARR) supporting the Enterprise Distribution Teams. Deployment Consulting will be responsible for driving profitable revenue growth and customer retention by explaining, conveying, and tailoring Concur s implementation methodology to customers and prospects while also identifying and positioning non-ARR expansion services to sell services as a strategic differentiator for SAP Concur. Deployment Consultants will work collaboratively across Enterprise Service Delivery and Distribution teams to generate leads and convert pipeline into sales by conducting conversations of value which will lead to the development of customized implementation plans that deliver best-in-class customer experiences, exceed customer-specified expectations, and scale the SAP Concur Service Delivery business. This role will possess high level knowledge in SAP Concur s implementation methodologies and customer expansion portfolio to oversee, influence and track the execution of targeted sales opportunities. Responsibilities: Responsible for supporting sales of the high-volume expansion business for the Enterprise Distribution team by quarterbacking one-time setups/non-ARR opportunities which would include: oOpening the Opportunity (When Necessary) oClient Communication oScoping oNegotiation oSOF Generation oClosing the Opportunity and Transitioning to Implementation Responsible for helping existing customers continue transforming their organizations by collaboratively identifying SAP Concur solutions to further optimize their SAP Concur experience for end users. Understanding customer s needs, challenges and expected outcomes to provide strategic solution advice and consultation to support. Ability to sell and close implementation conversations with customers. Leverage solutions experience to interact with customers through virtual meetings, discovery, and follow-up discussions to execute against the customer s strategic objectives. Compose and deliver explanations articulating the customer objective, proposed solution and outcome while leaving a strong and positive impression to audiences. Gain acceptance from the customer that SAP Concur solutions and implementation plans can solve the customer s challenge. Consistently negotiates and closes business. Ability to own Sales Cycles from start to finish for select, Non-ARR Expansion opportunities. Responsible for the identification of incremental revenue opportunities and in elevating SAP s position in the market. In partnership with the Service Delivery teams, provide strategic sales cycle support contributing to positive customer delivery outcomes. Partner with other Deployment Consultants to provide versatile support for targeted cross-functional teams. Ability to adapt to changes in roles and responsibilities Be aware of, and comply with, all corporate policies. Job Specific Specialized Knowledge & Skills Minimum 5 years of professional experience in Service Delivery and/or Customer Support, Consulting, Account Management or Sales/Sales Support. Diverse industry experience and/or ability to research and learn from other SAP experts Exemplary research and authoring skills with a strong emphasis on synthesis and simply representing complex scenarios. Proven consultative engagement approach: identify the need for an engagement, then shape, sell and run the sales cycle. Experience in diverse technology landscape and process/technology integration issues, SAP Concur technologies preferred. Establishes and maintains processes that generate strong customer satisfaction. Excellent presentation and communication skills. Able to adapt and thrive in a fast-paced, changing environment. Customer facing and facilitation experience strongly desired. Results-driven. Experience leveraging Excel, PowerPoint, Word, Teams, SalesForce, HMC and Big Machines experience is a plus. EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES: Bachelor s degree (or equivalent) required Master equivalent: optional Fluency in English, any other language an asset
