Job
Description
Role Overview: You will be joining the Service Contract Management team at Cisco, responsible for ensuring seamless contract operations by providing entitlement support in MACD activities, collaborating with multiple teams to optimize asset lifecycle, reduce risks, and support customers through consultative engagements and self-serve tools for efficient contract management. As a Contract Management Operations Specialist, you will play a crucial role in driving business projects, optimizing operations, and delivering data-driven solutions to enhance customer satisfaction and achieve strategic objectives. Key Responsibilities: - Lead and enhance Contract Management Operations, including all MACD activities. - Drive business projects to improve operations and customer satisfaction. - Develop and maintain data solutions using Snowflake with optimal performance and data integrity. - Manage the end-to-end process of embedding AI technologies into Ciscos portfolio, ensuring seamless delivery and adoption. - Proficiency with Python for scripting and automation. - Write and optimize complex SQL queries for large datasets. - Design and maintain Tableau dashboards for impactful data visualization. - Translate business needs into Generative AI and Agentic AI solutions. - Leverage Python for AI/ML applications and data preprocessing. - Partner with business and technical teams to develop solutions. - Present insights effectively to senior leadership and cross-functional teams. - Document processes and drive measurable, value-driven improvements. Qualification Required: - Bachelors degree in Engineering, Computer Science, or Business Administration with proficiency in SQL, Snowflake, and Python. - Experience with Tableau and data preprocessing techniques. - Knowledge of Agentic AI and building autonomous agent use cases. - Strong communication, organizational, and presentation skills. - Programming & Modeling: Advanced proficiency in Python and SQL with experience developing analytical models (e.g., regression, time-series, neural networks) - BI & Visualization: Strong command of tools such as Power BI, AI Analytics tools with proven ability to build data products for broad business consumption Additional Details: Cisco is revolutionizing how data and infrastructure connect and protect organizations in the AI era and beyond. With 40 years of fearless innovation, Cisco creates solutions that power how humans and technology work together across the physical and digital worlds, providing unparalleled security, visibility, and insights across the entire digital footprint. At Cisco, you will have the opportunity to grow and build meaningful solutions with a worldwide network of experts, collaborating to make a global impact through operational efficiency, innovation, and continuous improvement using data. Role Overview: You will be joining the Service Contract Management team at Cisco, responsible for ensuring seamless contract operations by providing entitlement support in MACD activities, collaborating with multiple teams to optimize asset lifecycle, reduce risks, and support customers through consultative engagements and self-serve tools for efficient contract management. As a Contract Management Operations Specialist, you will play a crucial role in driving business projects, optimizing operations, and delivering data-driven solutions to enhance customer satisfaction and achieve strategic objectives. Key Responsibilities: - Lead and enhance Contract Management Operations, including all MACD activities. - Drive business projects to improve operations and customer satisfaction. - Develop and maintain data solutions using Snowflake with optimal performance and data integrity. - Manage the end-to-end process of embedding AI technologies into Ciscos portfolio, ensuring seamless delivery and adoption. - Proficiency with Python for scripting and automation. - Write and optimize complex SQL queries for large datasets. - Design and maintain Tableau dashboards for impactful data visualization. - Translate business needs into Generative AI and Agentic AI solutions. - Leverage Python for AI/ML applications and data preprocessing. - Partner with business and technical teams to develop solutions. - Present insights effectively to senior leadership and cross-functional teams. - Document processes and drive measurable, value-driven improvements. Qualification Required: - Bachelors degree in Engineering, Computer Science, or Business Administration with proficiency in SQL, Snowflake, and Python. - Experience with Tableau and data preprocessing techniques. - Knowledge of Agentic AI and building autonomous agent use cases. - Strong communication, organizational, and presentation skills. - Programming & Modeling: Advanced proficiency in Python and SQL with experience developing analytical models (e.g., regression, time-series, neural networks) - BI & Visualization: Strong command of tools such as Power BI, AI Analytics tools with pr
