Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Cross Functional Lead - L2 Wipro Limited

8.0 - 14.0 years

0 Lacs

navi mumbai, maharashtra

On-site

As a cross functions lead at Wipro, you will serve as a single point of contact for executing ITIL processes such as incident management, problem management, and change management. This role is designed for a single customer or as per the SIAM framework in a multi-vendor environment. Your responsibilities will include connecting, updating, and managing discussions with customers and other service providers/vendors for infrastructure-related technical services including networking, servers, VMware, and storage. You will be expected to drive and collaborate with multiple stakeholders on day-to-day operations to ensure coordination across technical towers. Leading the ITIL process resources to achieve process KPIs and service level targets will be a key part of your role. During critical incidents, you will act as a crisis manager, guide pro-active problem management, address critical issues to prevent change failures, and ensure the up-to-date maintenance of the CMDB to achieve availability and capacity targets. Adherence to processes, meeting quality norms of Wipro and the customer, driving internal audits, defining and driving service improvement programs based on external audit findings, and reporting to the customer on all process areas as per contractual agreements are also part of the responsibilities associated with this role. To be successful in this position, you should have 10-14 years of experience in ITSM practice managing various ITIL process roles such as incident manager, problem manager, change manager, and asset and configuration manager. Additionally, you should have certifications such as ITIL V4 MP/ITIL 2011 Expert/ITIL 2011 Intermediate, SIAM Foundation/Architect Certification, and good knowledge of ITSM tools like ServiceNow, Remedy, and HPSM. Capability to deliver ITIL trainings, excellent team management skills, interpersonal skills, presentation skills, verbal and written communication skills, facilitation skills, documentation skills, and process flow diagramming skills are also required. The mandatory skills for this role include Business MSI Multi-Sourcing Integration, and the desired experience is 8-10 years. Wipro is transforming into a modern digital transformation partner with bold ambitions, and we are looking for individuals inspired by reinvention. If you are motivated by continuous evolution and empowerment to design your own reinvention, join us at Wipro to realize your ambitions. Applications from people with disabilities are explicitly welcome.,

Posted 5 days ago

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