Business / Data Modeler

We are seeking an experienced Business/Data Modeler to create scalable and efficient data models supporting customer support data and reporting. You will collaborate with business stakeholders, analysts, and data engineering teams to transform operational needs into robust data structures for reporting, analytics, and machine learning applications. Your responsibilities will include analyzing customer support processes to develop logical and physical data models. You will work closely with business teams to gather requirements, define KPIs, metrics, and reporting needs, and design normalized and dimensional data models using various modeling techniques. Additionally, you will be responsible for developing data model domains, subject areas, and standards for Customer Support based on business and company requirements, ensuring optimal design for Agentic AI analytics, and documenting source-to-target mappings and data lineage. To qualify for this role, you should have 10+ years of experience in data modeling, preferably in customer support, contact center, or operational analytics domains. Strong knowledge of relational and dimensional modeling principles, industry modeling standards, and experience with Data Mesh and Data Fabric concepts are required. Proficiency in SQL, familiarity with data platforms like Hive and Hudi, and experience with data modeling tools are essential. Additionally, an understanding of support-related KPIs, data governance principles, and the ability to collaborate effectively with cross-functional teams are necessary for success in this role. This position was posted by Shakti Mishra from Nineleaps.,