Business Analyst

1. Job Description

Job Title: Business Analyst – Hospital / Healthcare
Department: Hospital Operations / Administration / Business IntelligenceReporting To: Hospital Operations Manager / General Manager / Chief Operating Officer

Job Summary:

The Business Analyst will analyse hospital performance, operational efficiency, financial data, patient services, and departmental workflows. The role involves preparing reports, monitoring KPIs, identifying operational gaps, and recommending strategies to improve patient satisfaction, revenue, cost efficiency, and overall hospital performance.

2. Key Roles and ResponsibilitiesA. Hospital Operations Analysis

• Analyse daily hospital operations and departmental performance.
• Monitor OPD and IPD patient volumes.
• Analyse patient waiting time and turnaround time (TAT).
• Monitor bed occupancy rates and bed utilization.
• Identify operational bottlenecks and recommend improvements.
• Evaluate department-wise productivity.

B. Financial and Revenue Analysis

• Analyse hospital revenue and expenditure.
• Monitor department-wise revenue generation.
• Analyse billing performance and outstanding payments.
• Track revenue leakage and identify financial gaps.
• Monitor average revenue per patient.
• Analyse cost per patient and operational expenses.

C. Data Analysis and MIS Reporting

• Prepare daily, weekly, and monthly MIS reports.
• Develop dashboards for hospital management.
• Track hospital KPIs and performance indicators.
• Analyse trends using Excel and Power BI.
• Present business insights to senior management.
• Maintain accurate operational databases.

D. Patient Experience and Service Quality

• Analyse patient feedback and satisfaction scores.
• Monitor patient complaints and resolution time.
• Identify reasons for patient dissatisfaction.
• Evaluate registration, billing, discharge, and consultation processes.
• Recommend improvements in patient experience.

E. Department Performance Monitoring

Coordinate with the following departments:

• OPD
• IPD
• Emergency
• Laboratory
• Radiology
• Pharmacy
• Billing and Insurance
• Medical Records Department (MRD)
• Human Resources
• Finance and Accounts
• Housekeeping and Facility Management

F. Strategic Planning and Business Development

• Analyse hospital growth opportunities.
• Study patient inflow and referral patterns.
• Evaluate doctor productivity and utilization.
• Support new service and department planning.
• Conduct competitor and market analysis.
• Assist management in business planning and decision-making.

3. Important Hospital KPIs to Monitor

Department

Key Performance Indicators

OPD

Daily patient count, waiting time, doctor utilization

IPD

Bed occupancy rate, average length of stay

Emergency

Patient volume, response time

Billing

Daily revenue, pending bills, collection efficiency

Pharmacy

Sales, stock turnover, expiry percentage

Laboratory

Test volume, report turnaround time

Radiology

Scan volume, equipment utilization

HR

Employee productivity, absenteeism

Patient Experience

Satisfaction score, complaint rate

Finance

Revenue growth, operating expenses, profitability

4. Required Skills

Technical Skills

• Advanced MS Excel
• Power BI
• SQL (basic to intermediate)
• Hospital Information Management System (HIMS)
• MIS reporting
• Data visualization
• Financial and operational analysis

Functional Skills

• Hospital operations knowledge
• Healthcare revenue cycle management
• KPI monitoring
• Process improvement
• Problem-solving
• Business reporting
• Communication and presentation skills

Benefits:

• Provident Fund

Work Location: In person