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Grievance Officer Refyne India

6.0 - 10.0 years

0 Lacs

karnataka

On-site

As the Grievance Redressal Manager at Refyne in Bengaluru, you will be responsible for handling end-to-end grievance redressal across all channels. You will lead credit-bureau dispute resolution and serve as the main contact for fraud complaints related to Refyne. Your role involves timely escalation to law-enforcement/cybercrime authorities. Your primary responsibilities will include managing customer grievances by running the grievance desk, acknowledging complaints within policy TATs, prioritizing severity and urgency, and coordinating with various teams for first-time resolution. You will also handle RBI CMS/Ombudsman-related cases, maintain a Grievance Redressal Policy summary, and hand...

Posted 1 month ago

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