Role Description We're looking for an IT Manager to manage our client's IT department with hands on experience in Microsoft Dynamics Navision ERP system. Responsibilities include system management, technical support, training, and collaboration with internal teams to drive system improvements. Expertise in Navision and ERP systems is an absolute necessity. Qualifications ERP – Microsoft Dynamics Navision Consulting with End Users to determine requirements Performing diagnostic tests and resolving issues Installing and integrating ERP software/apps Providing training and support for end-users Writing scripts, development of Report and Forms as and when required. Designing user-friendly interfaces and functionalities Preparing technical and training manuals and Process documentation Understanding real issues from End-user and to resolve Communication between Third Party vendors to meet necessary changes Upgradation, Modification and New implementation EDP (IT Related) Approval, Designing & Implementation of new processes in the Company. Managing duties of EDP Staff. Co-ordination between all departments. Verifying Sales, Purchase, Inventory and Finance related entries. Posting of major transaction after verifying all the statutory & internal documents in ERP system. Verifying necessary filing system related to EDP department. Guide End Users to prepare sales/challan documents, as and when required. Managing different Master in ERP. New user setup and orientation EDP (Support to Accounting Department) Revaluation of Inventory in ERP (Identification of Slow Moving Stock & Revaluation). GST Reports & Reconciliation for Monthly and Annual GST return filing. Stock reports for Monthly, Half yearly and Yearly closing. Implementation of changes in ERP due to changes in statutory provisions. Infrastructure Management Execute short plus long term strategic plans to assure infrastructure capacity attains current and future needs. Execute and oversee procedures, policies and related training plans for infrastructure administration Manage and establish priorities for maintenance, design, development and analysis of entire infrastructure systems inclusive of IT Hardware, Software, LANs, etc. implementations. Monitor Active Directory & Navision Server / SQL Database performance and take necessary actions for resolution of issue. New user setup and orientation. Define and manage IT Disaster Recovery Strategy for organization. Negotiate with outsourcers, vendors and contractors for infrastructure-specific products and services. Provide L3 level support. Resolve critical cases on priority basis. IT budgeting. Email server and networking Ensuring the operational health of the Office 365/Exchange online environment including security, availability, performance, interoperability and reliability. Administration, support and configuration of MS Office O365/MS Outlook for staff. Troubleshoot Exchange related issues when alerted. Troubleshoot various Office 365/MS Outlook issues including connectivity and mobility. Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilization reports, site and system usage, growth reports, and manage site collection quota settings. Procurement Drive procurement process for IT resources (equipment & licenses). Negotiation with Vendor for various IT related products. Review IT Helpdesk to identify future requirements and take necessary actions. Communication between different vendor and MSA customers to resolve Customers Hardware related issues. MIS & Reporting Daily, Monthly MIS generation (Sales Report, Stock Report, Order, Backorder). Monthly Reconciliation of Sales, Purchase and Inventory values with Accounts. Preparation of ACROSS data for parent company in Japan. Finalisation of monthly/yearly reports to company in Japan. Ad-hoc reports as and when required. Periodic reports related to GST for Accounts and Audit purpose. Website Development & Maintenance of website Update plugins or write scripts for enhancement. Review Web Analytics to make changes in site design. Periodic Website backup Development Work actively with IoT team for development related to MeasurLink. People Management Assign/Review task to team members periodically for completion Improve performance of team members by providing guidelines and knowledge transfer. Provide training to End Users for current process and to identify if any changes required.