Job Title: ServiceNow Developer – Infrastructure & Compute SRE Focus Location: (Onsite or Hybrid preferred) Experience: 4+ Years Join Time: Immediate Joiners Preferred Job Summary: We are looking for a skilled and proactive ServiceNow Developer with a minimum of 4 years of experience, excellent communication skills, and hands-on expertise in developing Service Catalogs—especially within Infrastructure and Compute SRE domains. The ideal candidate will also possess a strong foundation in ServiceNow development and integrations, with the ability to work closely with global stakeholders and deliver scalable, efficient solutions. Key Responsibilities: Design and develop robust Service Catalogs , primarily for Infrastructure and Compute SRE services . Collaborate with SRE and infrastructure teams to translate technical service offerings into user-friendly catalog items and workflows. Build and support API integrations with third-party platforms to streamline compute services. Troubleshoot issues, optimize performance, and ensure reliability of deployed ServiceNow applications. Provide post-implementation Hyper Care support to ensure smooth transition and early issue resolution. Work in an agile development environment and contribute to continuous improvement. Communicate effectively with business and technical teams to gather requirements and deliver high-quality solutions. Required Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related discipline. 4+ years of hands-on experience in ServiceNow development . Proven expertise in: Service Catalog creation Workflow automation Compute SRE or Infrastructure service areas Strong knowledge of ServiceNow best practices and platform configuration. Excellent written and verbal communication skills ; ability to engage with global teams and stakeholders. Strong problem-solving abilities with attention to detail. Good to Have: Exposure to Virtual Agent development and configuration. Experience with DevSecOps concepts and API development/integration . ServiceNow certifications (e.g., CSA, CAD, CIS-ITSM) are a plus. Familiarity with ITIL framework and change management processes Job Types: Full-time, Permanent Pay: ₹603,152.59 - ₹1,910,707.35 per year Shift: Day shift Work Days: Monday to Friday Work Location: In person Speak with the employer +91 9871430511
You are a highly skilled ServiceNow Functional Consultant with expertise in Virtual Agent Consulting, UI/UX experience, and Integrations with various applications, including Virtual Agent in MS Teams. Your role involves working closely with stakeholders to design, implement, and optimize ServiceNow solutions that enhance user experience, automation, and enterprise integrations. In your position, you will be responsible for Virtual Agent & AI Consulting. This includes designing and implementing ServiceNow Virtual Agent solutions to automate business processes, configuring Natural Language Understanding (NLU) models and topics to enhance conversational experiences, optimizing Virtual Agent workflows for seamless user interactions and self-service capabilities, and deploying and integrating Virtual Agent with Microsoft Teams for enhanced collaboration and accessibility. Additionally, you will be focusing on UI/UX Enhancements by improving the ServiceNow user interface (UI) and user experience (UX) for intuitive and efficient navigation, customizing and enhancing Service Portal experiences to align with business needs, and implementing best practices for UI design, accessibility, and responsive layouts within ServiceNow. Your role also entails working on Integrations & Automation. This involves developing and configuring integrations between ServiceNow and third-party applications using REST/SOAP APIs, MID Servers, and Integration Hub, ensuring seamless data exchange and automation between ServiceNow, MS Teams, and enterprise systems, and collaborating with IT teams to optimize integrations, troubleshoot issues, and enhance system performance. Collaboration with stakeholders and Solution Consulting are key aspects of your job. You will work with business and technical stakeholders to gather requirements and design ServiceNow solutions, provide advisory support on ServiceNow best practices, Virtual Agent capabilities, and automation strategies, and conduct workshops and training sessions on Virtual Agent, UI/UX improvements, and integrations. As a qualified candidate, you should possess 7+ years of experience as a ServiceNow Functional Consultant or a similar role, 3+ years of hands-on expertise in ServiceNow Virtual Agent, NLU models, and AI Search, experience in integrating Virtual Agent with Microsoft Teams and other collaboration tools, 2+ years of strong understanding and implementation of ServiceNow UI/UX design principles and Service Portal customization, knowledge of ServiceNow ITSM, CSM, HRSD, or custom applications, proficiency in REST/SOAP APIs, Integration Hub, and third-party system integrations, ability to work independently and manage multiple projects simultaneously, and strong communication and stakeholder management skills. Preferred qualifications include ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application.,