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Senior Executive Escalations Associate Airbnb

5.0 - 9.0 years

0 Lacs

haryana

On-site

As a part of Airbnb's Escalations team based in Gurugram, you will be responsible for owning the resolution of high-stakes issues raised directly to the CEO and Executive Team. Your role will require you to deliver "unreasonable hospitality" by balancing urgency, empathy, and fairness. This will involve diving deep to uncover root causes, crafting solutions that rebuild trust, and proactively mitigating brand risk. Your work will directly impact user perception of Airbnb, turning detractors into promoters and surfacing insights for business-wide improvements. Key Responsibilities: - Lead resolution of critical cases escalated to senior leadership with precision and urgency, delivering person...

Posted 1 month ago

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