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Branch Operations Executive

2 - 5 years

3 - 4 Lacs

Posted:18 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

1) Principal Accountabilities.

• AOF form filling and scrutiny (PCG/NR/ RI).

• DIS & Pledge to be processed before cutoff time & ensure no auctions. DIS booklet register to be maintained.

• Filling Modification & Maintenance forms with less rejection.

• Handle Walk-in customer queries & customer queries received from Bank/Dealing Branch or ASL Sales Team.

• First Time Resolution of customer Interactions should be minimum 90%

• Promote and drive self help to customer.

• Ensure branch Mapped customer queries at Contact center is reduced.

• Send monthly P&L & ledger.

2) Technical /Specialist Certification/Experience

• Minimum 6 months of experience in service manager from a Industry pref. Capital Markets

• Additional: NISM Certification- Series IV,VI (Preferred)

3) Skills and Knowledge

• Excellent communication skills and market knowledge

• Graduate from a recognized university

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