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Team Leader - Operations Trust Box Global

1.0 - 5.0 years

0 Lacs

ahmedabad, gujarat

On-site

As a Team Leader at our company located in Ashram Road, Ahmedabad, your role will involve leading a team of 20 agents in the BPO/KPO industry with at least 1 year of experience. Your responsibilities will include: - Handling a team size of 20 agents efficiently - Demonstrating knowledge about AHT (Average Handling Time), Shrinkage, and attrition Qualifications required for this role: - Prior experience in BPO/KPO industry - Familiarity with AHT, Shrinkage, and attrition metrics The company offers the following benefits: - Cell phone reimbursement - Health insurance - Life insurance - Paid sick time - Paid time off - Provident Fund The work schedule for this position includes day shift and mo...

Posted 2 months ago

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