Director, Customer Support Operations Chegg India

10.0 - 14.0 years

0 Lacs

delhi

On-site

In your role as Director, Customer Support Operations, you will lead the customer support operations in India. Your focus will be on the day-to-day management of the support function, implementing processes and systems, and ensuring high-quality service delivery while optimizing operational costs. - Manage the daily operations of customer support and quality assurance teams, including hiring, training, and development - Implement standard operating procedures and quality frameworks for consistent service delivery - Lead the adoption and utilization of support systems and tools, including the omnichannel platform and quality monitoring solutions - Develop and monitor key performance indicator...

Posted 1 month ago

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Director, Customer Support Operations Chegg India

10.0 - 14.0 years

0 Lacs

delhi

On-site

In your role as the Director, Customer Support Operations at our company, you will be responsible for leading the customer support operations in India. Your primary focus will be on the day-to-day management of the support function, implementing processes and systems, and ensuring high-quality service delivery while optimizing operational costs. The Student Advocacy Team (SAT) is a B2C support organization within our company that aims to provide the best customer care to Chegg customers when our products or services do not meet their expectations. We prioritize quality, transparency, simplicity, and convenience to offer help when and where needed. Your responsibilities will include managing ...

Posted 3 months ago

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