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3.0 - 8.0 years

6 - 8 Lacs

mumbai

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The Process Trainer is responsible for designing and delivering effective training programs for new hires and existing employees across CRM and call center operations. The role ensures that team members are equipped with the required process knowledge, communication skills, and CRM expertise to meet business goals and deliver exceptional customer service. Key Responsibilities Conduct new-hire and refresher training sessions for call center and CRM teams. Train employees on CRM tools (e.g., Freshdesk), workflow processes, SOPs, and communication protocols. Create, update, and maintain training modules, process manuals, SOPs, and e-learning content. Evaluate trainee performance through assessm...

Posted 20 hours ago

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