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Bridgexcel innovations pvt ltd logo
Quality Analyst & Trainer Bridgexcel innovations pvt ltd

2.0 - 6.0 years

0 Lacs

haryana

On-site

You are a dynamic Trainer & Quality Analyst with 2-3 years of experience in BPO Training & Quality, looking to join a team in Gurgaon. Your responsibilities will include conducting onboarding and process training for new hires, delivering refresher sessions, following SOPs, monitoring agent effectiveness, and ensuring compliance with quality standards. As a Quality Analyst, you will be monitoring inbound and outbound calls for compliance and quality standards, providing structured feedback to agents, sharing daily observations with the team, and reporting to the manager. You should have a strong command of Quality tools, knowledge in Video KYC norms, excellent communication and presentation ...

Posted 3 months ago

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