Sales Team Lead - International Process Hiring Coach

2.0 - 6.0 years

0 Lacs

karnataka

On-site

Role Overview: As a Team Leader in the international BPO sector, your main responsibility will be to lead and manage a team of 30 agents in an international voice process. You will be required to achieve SLA, quality, productivity, and compliance goals while monitoring performance using KRA/KPI metrics. Conducting coaching, feedback sessions, and performance reviews will also be part of your duties. Additionally, you will handle escalations, work on improving CSAT, and coordinate with clients. Tracking various reports such as shrinkage, attrition, and adherence will be crucial, along with collaborating with QA, HR, WFM, and Training teams. Driving team engagement, maintaining discipline, and...

Posted 1 month ago

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International team leader Hiring Coach

2.0 - 6.0 years

0 Lacs

karnataka

On-site

As a Team Leader in the international BPO sector, you will be responsible for leading and managing a team of 30 agents in an international voice process. Your main goal will be to achieve SLA, quality, productivity, and compliance targets. You will need to monitor performance using KRA/KPI metrics, conduct coaching sessions, provide feedback, and perform regular performance reviews. Handling escalations, improving CSAT scores, and coordinating with clients will also be part of your responsibilities. Additionally, tracking reports on shrinkage, attrition, adherence, etc., and collaborating with QA, HR, WFM, and Training teams will be crucial. Driving team engagement, maintaining discipline, a...

Posted 1 month ago

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Quality Analyst & Trainer Bridgexcel innovations pvt ltd

2.0 - 6.0 years

0 Lacs

haryana

On-site

You are a dynamic Trainer & Quality Analyst with 2-3 years of experience in BPO Training & Quality, looking to join a team in Gurgaon. Your responsibilities will include conducting onboarding and process training for new hires, delivering refresher sessions, following SOPs, monitoring agent effectiveness, and ensuring compliance with quality standards. As a Quality Analyst, you will be monitoring inbound and outbound calls for compliance and quality standards, providing structured feedback to agents, sharing daily observations with the team, and reporting to the manager. You should have a strong command of Quality tools, knowledge in Video KYC norms, excellent communication and presentation ...

Posted 5 months ago

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