Responsibilities: * Manage recruitment process from sourcing to onboarding * Conduct interviews & inductions, handle grievances & exits * Collaborate with hiring managers on job requirements
Job Description Floor Manager (Operations & Guest Experience) Company: Rumble Zone Industry: Indoor Entertainment/ Hospitality Department: Operations Reporting To: Center Head / General Manager Location: Gurugram Position Summary Rumble Zone is seeking an experienced and performance-driven Floor Manager to lead day-to-day operations of the gaming zone, ensure exceptional guest experience, and drive revenue and KPI performance. This role requires strong operational leadership, hands-on floor management, and continuous improvement of service standards and sales performance. The ideal candidate will come from reputed MNC Retail or Hospitality brands and possess strong analytical and people management skills. Key Responsibilities & KRAs Floor Operations & Store Management Lead and manage the operations team effectively to ensure smooth and efficient daily operations. Oversee complete floor operations including store management, ambience, SOP adherence, administration, VM execution, inventory management, and loss prevention . Ensure operational readiness of all gaming areas and guest-facing zones at all times. Guest Experience & Complaint Handling Maintain high standards of guest service and ensure a premium experience for all visitors. Expertly handle customer complaints, escalations, and service recovery to ensure guest satisfaction. Build and maintain strong relationships with guests and proactively address concerns to drive repeat visits. Revenue Growth & KPI Management Drive revenue growth through floor-level execution, team productivity improvement, and upselling initiatives. Monitor, analyze, and improve key KPIs such as revenue per guest, conversion rates, repeat visits, and operational efficiency. Develop and implement action plans and strategies to continuously improve operations and sales performance. Team Leadership & Training Lead, train, mentor, and motivate the operations team to deliver consistent performance. Conduct regular training sessions to ensure team members are aligned with SOPs, service standards, and sales processes. Ensure grooming, discipline, and professional conduct across the team. Inventory, VM & Loss Prevention Manage inventory efficiently with accurate tracking and minimal shrinkage. Implement and monitor visual merchandising (VM) standards to enhance guest appeal and revenue. Ensure strict adherence to loss prevention and internal control processes. Reporting, MIS & Analysis Prepare and submit daily, weekly, and monthly MIS reports related to operations, manpower, revenue, and KPIs. Demonstrate strong working expertise in MS Excel for reporting, analysis, and decision-making. Present performance insights and recommendations to management for continuous improvement. Cross-Functional Coordination & Compliance Work closely with sales, marketing, F&B, finance, and technical teams to ensure seamless operations. Ensure compliance with all company policies, procedures, safety guidelines, and audit requirements. Best Practices & Continuous Improvement Showcase significant achievements from previous organizations and apply best practices to improve operations at Rumble Zone. Drive a culture of continuous improvement, accountability, and operational excellence. Eligibility & Qualifications MBA completed or pursuing OR Bachelor Degree With Minimum 5 years of experience with reputed MNC Retail or Hospitality brands Proven experience in floor operations, store management, or hospitality operations Strong leadership, problem-solving, and decision-making skills Excellent guest handling and communication abilities Strong analytical mindset with advanced MS Excel proficiency Why Join Rumble Zone? Fast-growing indoor gaming & entertainment brand Leadership role with real operational and revenue ownership Exposure to high-footfall retail operations Performance-driven culture with clear growth opportunities
Job Description "Party Sales & Events Coordinator" Company: Rumble Zone Industry: Indoor Entertainment/ Hospitality Position Summary: Rumble Zone is looking for a dynamic and result-oriented Party Sales & Events Coordinator who can manage party inquiries, convert leads into confirmed bookings, and ensure seamless execution of birthday parties and events. The role demands strong sales acumen, excellent communication skills, and hands-on involvement in party operations to deliver outstanding guest experiences and maximize revenue. Key Responsibilities (KRAs): Sales & Lead Conversion Handle all walk-in, telephonic, digital, and referral party inquiries and convert them into confirmed bookings. Actively sell party packages and upsell add-on services such as food & beverages, game credits, decorations, and special activities. Conduct birthday calling and database calling to invite customers to celebrate their birthdays and events at Rumble Zone. Follow up diligently with prospective customers to ensure maximum lead conversion. Business Development & Lead Generation Visit corporates, schools, colleges, societies, and nearby businesses during lean periods to present party packages and generate new leads. Build and maintain a strong local network to drive repeat and referral business. Support promotional activities and partnerships aimed at increasing party bookings. Party Planning & Execution Take complete ownership of party coordination from inquiry to execution. Conduct proper pre-party briefings with customers to understand requirements and expectations. Coordinate with internal teams (operations, F&B, gaming floor, cashiers) to ensure smooth event execution. Oversee party operations during the event to ensure 100% guest satisfaction and timely resolution of issues. Customer Experience & Brand Representation Deliver exceptional hospitality and customer service at all times. Maintain a high-end professional appearance and represent the Rumble Zone brand positively. Handle customer feedback and complaints professionally to ensure repeat visits. Documentation & Reporting Maintain accurate records of party inquiries, bookings, conversions, and revenues. Prepare and update MIS reports using MS Excel. Create basic presentations and promotional material using PowerPoint and Canva as required. Candidate Requirements Minimum 1 year of experience in party sales, event coordination, hospitality sales, or retail sales. Strong sales closing skills with a proven ability to convert inquiries into bookings. Excellent verbal communication skills with a pleasant and confident voice (especially for on-call conversions). Fluent in English and Hindi ; proficiency in the local language is mandatory. Well-groomed, presentable, and customer-centric personality. Strong organizational and coordination skills. Proficient in MS Excel, PowerPoint, and Canva . Diploma or graduation in Event Management, Hospitality, Aviation, or related fields will be given preference. Why Join Rumble Zone? Fast-growing indoor gaming & entertainment brand High exposure to sales, events, and customer experience Performance-driven incentives and growth opportunities Energetic, fun, and people-centric work environment
KRA: Manage party inquiries and convert them into sales. Sell party packages and upsell additional services. Maintain accurate records of all party inquiries, bookings, and sales. Maintain a high-end professional appearance at all times.
Job Title: Corporate Sales Executive/ Manager Location: Gurgaon Job Purpose: The Corporate Sales Manager will be responsible for generating group and event-based business for the Games Zone by building strong relationships with corporates, schools, event management companies, tour and travel operators , and other potential partners. This role also includes managing telesales activities, digital lead generation, and vendor coordination for event requirements. Key Responsibilities: 1. Business Development & Sales Identify, target, and establish partnerships with corporates, schools, colleges, event planners, and travel agencies to drive group bookings and events. Develop and implement strategies to achieve monthly and quarterly sales targets for group bookings and events. Conduct client presentations, center visits, and product demonstrations for potential partners. Build and maintain a strong pipeline of prospects through active cold calling, meetings, and networking . 2. Event Sales & Coordination Understand client requirements and customize event packages (corporate parties, school trips, birthdays, group activities) to suit their needs. Coordinate with internal departments (Operations, F&B, Finance) to ensure smooth event execution. Negotiate rates and finalize agreements while maintaining profitability. 3. Digital Lead Generation & Telesales Utilize social media, email marketing, and event platforms to generate leads for group events and parties. Manage outbound calls and follow-ups to convert inquiries into bookings. Track and maintain lead status in CRM or designated tools. 4. Vendor & Partner Management Source and coordinate with event vendors (decorators, entertainers, photographers, etc.) as per client requirements. Negotiate and finalize vendor rates ensuring quality and cost-effectiveness. 5. Relationship Management Maintain long-term relationships with clients to encourage repeat business and referrals . Regularly update clients on new offers, packages, and seasonal promotions. 6. Reporting & Analysis Prepare and submit weekly and monthly sales reports and event performance data. Analyze sales trends and suggest strategies for growth. Key Skills & Competencies: Excellent Communication & Presentation Skills (Fluent English, Hindi; local language preferred) Strong Negotiation & Closing Skills Knowledge of event sales, B2B partnerships, and digital lead generation Good networking ability and professional demeanor Ability to handle multiple tasks under pressure Qualification & Experience: Graduate in Sales, Marketing, or Business Administration (MBA preferred) 24 years of experience in corporate sales, event sales, or business development (preferably in hospitality, entertainment, or F&B industry) Experience in telesales and vendor coordination will be an added advantage. Salary & Benefits: Competitive fixed salary + attractive incentives based on performance Additional benefits as per company policy Work Schedule: 6 days a week (Weekend availability required due to events)