Experience: Host: Fresher or Up to 2 years of experience Senior Host: 2-5 years of experience Job Summary As a Host at BOUNCE Inc., you will be the face of our brand creating memorable moments for our guests by delivering outstanding customer service, ensuring safety, and enhancing the overall fun atmosphere. If youre energetic, enthusiastic, and passionate about movement, this role is for you! Responsibilties Guest Experience: Enthusiastically greet and welcome guests with a warm, energetic, and positive attitude. Creating unforgettable guest experience, combining excellent customer service with engaging performances in gymnastics, parkour, b-boying and freestyle. Customer Service: Assist guests with equipment, answer questions, and ensure a smooth, enjoyable experience. Upsell services where relevant and support with front-desk or admin tasks. Safety & Supervision: Conduct safety briefings and actively monitor guest activity. Assist with gear setup and quickly respond to any safety issues or guest concerns. Venue Operations: Support the team in keeping the venue clean, organized, and well-maintained. Participate in activity coordination and ensure guests are always supervised safely. Skills & Qualifications Strong interpersonal & communication skills Ability to engage confidently with guests of all ages Friendly, approachable, and able to build rapport quickly Clear and effective verbal communication to guide, inform, and assist guests Customer service-driven mindset A genuine passion for creating memorable guest experiences Positive, proactive attitude with a solutions-first approach Calm and composed under pressure, especially during busy or challenging situations Multitasking in a high-energy environment Ability to juggle multiple tasks and priorities without compromising on quality Quick thinker with good judgment and decision-making on the go Focused on both guest experience and operational efficiency Physical agility & movement skills (preferred) Freestyler, parkour, gymnastics, or B-boy skills are a strong advantage Natural body coordination, balance, and stamina to engage actively in activity zones Willingness to demonstrate or assist in activities requiring physical movement Basic maths knowledge Comfort with basic arithmetic for handling transactions, counting, or reporting as needed Attention to detail when managing equipment, inventory, or guest bookings Personality traits Enthusiastic and energetic you bring the vibe to the venue Calm under pressure, with the ability to handle crowds or high-stress moments gracefully Team player who uplifts colleagues and contributes to a positive workplace culture Other preferred qualifications Prior experience in hospitality, entertainment, events, or recreation roles First aid or safety certifications (advantageous but not mandatory) Flexible availability, including weekends, evenings, and holidays
