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Team Leader Operations American Express

5.0 - 9.0 years

0 Lacs

all india, gurugram

On-site

Job Description: As the Manager of CMMI/CBR Operations at American Express, you will be responsible for effectively managing key production and servicing indicators of Core Operations. You will lead a team of Customer Care Professionals and collaborate with various business units to enhance the overall Customer Experience through data analytics, insights, and Digital Transformation. Your role will also involve ensuring operational controls are in place, maintaining strong relationships with business partners, and maximizing colleague engagement. Key Responsibilities: - Lead a team of 10-15 Customer Care Professionals managing CMMI/CBR - Ensure delivery of all Colleague, Customer, and Shareho...

Posted 1 week ago

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