About UniDoc: UniDoc is a leading healthcare aggregator app that connects patients with a network of over 700 clinics and hospitals across the UAE. We are focused on simplifying the healthcare experience by offering users an easy, efficient, and reliable way to book doctor appointments online. Job Overview: As a Call Center Representative at UniDoc, candidate will be the first point of contact for our customers, assisting them with appointment scheduling liaising with clinics and hospitals to confirm appointments. Candidate will also be responsible for resolving concerns of the customers and take their feedback for providing superior customer experience. Key Responsibilities: Manage the appointments coming on UniDoc backend. Confirm appointments by contacting clinics and hospitals, addressing any concerns, and ensuring seamless coordination between customers and healthcare providers. Handle the outbound calls professionally to assist customers with booking, modifying, and canceling doctor appointments. Provide detailed information about doctors working in partnered clinics, hospitals, doctors, and available services. Troubleshoot and resolve customer issues efficiently and empathetically. Manage customer feedback, escalate issues when necessary, and follow up to ensure resolution. Maintain accurate records of customer interactions and transactions in the CRM system. Achieve performance targets related to customer satisfaction, call handling time, and appointment conversion rates. Update the UniDoc backend as and when required Onboard new clinics and hospitals onto the UniDoc platform by collecting, verifying, and entering accurate information. Create and maintain comprehensive doctor profiles, including qualifications, specialties, consultation fees, and availability. Coordinate with clinics and hospitals to ensure all profiles and service offerings are up-to-date and complete. Job Types: Full-time, Permanent, Fresher, Freelance Pay: ₹18,000.00 - ₹20,000.00 per month Benefits: Health insurance Internet reimbursement Paid sick time Paid time off Provident Fund Work Location: In person Speak with the employer +91 7356600122
About UniDoc: UniDoc is a leading healthcare aggregator app that connects patients with a network of over 700 clinics and hospitals across the UAE. We are focused on simplifying the healthcare experience by offering users an easy, efficient, and reliable way to book doctor appointments online. Job Overview: As a Call Center Representative at UniDoc, candidate will be the first point of contact for our customers, assisting them with appointment scheduling liaising with clinics and hospitals to confirm appointments. Candidate will also be responsible for resolving concerns of the customers and take their feedback for providing superior customer experience. Key Responsibilities: Manage the appointments coming on UniDoc backend. Confirm appointments by contacting clinics and hospitals, addressing any concerns, and ensuring seamless coordination between customers and healthcare providers. Handle the outbound calls professionally to assist customers with booking, modifying, and canceling doctor appointments. Provide detailed information about doctors working in partnered clinics, hospitals, doctors, and available services. Troubleshoot and resolve customer issues efficiently and empathetically. Manage customer feedback, escalate issues when necessary, and follow up to ensure resolution. Maintain accurate records of customer interactions and transactions in the CRM system. Achieve performance targets related to customer satisfaction, call handling time, and appointment conversion rates. Update the UniDoc backend as and when required Onboard new clinics and hospitals onto the UniDoc platform by collecting, verifying, and entering accurate information. Create and maintain comprehensive doctor profiles, including qualifications, specialties, consultation fees, and availability. Coordinate with clinics and hospitals to ensure all profiles and service offerings are up-to-date and complete. Job Types: Full-time, Permanent, Fresher, Freelance Pay: ₹18,000.00 - ₹20,000.00 per month Benefits: Health insurance Internet reimbursement Paid sick time Paid time off Provident Fund Work Location: In person Speak with the employer +91 7356600122
Job Summary The Control Centre Executive plays a pivotal role in ensuring seamless coordination of medical evacuation operations and patient transfers. This position requires high attention to detail, prompt decision-making, and effective communication with internal departments, medical teams, and international clients to support time-sensitive missions. Key Responsibilities Case Coordination & Monitoring: Receive, assess, and prioritize incoming enquiries via email, phone, and digital platforms. Coordinate with case managers, medical teams, and flight operations to ensure timely response and execution of medevac missions. Monitor all ongoing cases to ensure adherence to service-level agreements and turnaround time (TAT) benchmarks. Communication & Liaison: Act as the primary point of contact for clients, hospitals, insurance partners, and ground handling agencies during active missions. Share timely updates and documentation with stakeholders throughout each stage of the evacuation process. Documentation & Recordkeeping: Maintain accurate records of all case correspondence and updates in the case management system. Prepare and share reports on daily operations, TAT performance, and escalations. Operational Support: Support medical clearances, flight permits, and logistics arrangements as per protocol. Coordinate with the finance/billing team on cost estimates and approvals when required. Crisis & Contingency Handling: Respond promptly to operational disruptions and emergencies with proactive solutions. Escalate time-critical issues to the Control Centre Lead or Duty Manager as necessary. Job Types: Full-time, Permanent, Freelance Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Health insurance Internet reimbursement Life insurance Paid sick time Paid time off Work Location: In person
Job Summary: The Account Executive will be responsible for handling day-to-day accounting operations, including recording financial transactions, preparing invoices, maintaining ledgers, and assisting with reconciliations. This role requires accuracy, attention to detail, and a good understanding of basic accounting principles. Key Responsibilities: Record day-to-day financial transactions and ensure proper posting to ledgers. Prepare and post journal entries for expenses, revenue, accruals, and adjustments. Handle accounts payable and accounts receivable functions. Generate and process invoices , bills, and receipts in a timely manner. Maintain and update accounting records and files (manual and electronic). Perform bank, vendor, and customer reconciliations regularly. Assist in monthly, quarterly, and year-end closing activities. Ensure data entry accuracy in accounting software (e.g., Tally, QuickBooks, SAP, Zoho Books, etc.). Support preparation of financial reports such as balance sheets, profit & loss statements, and cash flow statements. Coordinate with vendors, clients, and internal departments for financial documentation and payment follow-ups. Assist the finance team in audits and compliance-related work. Maintain confidentiality and ensure compliance with company financial policies and accounting standards. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Paid sick time Paid time off Work Location: In person
Job Summary Processing and evaluating medical insurance claims, ensuring compliance with policy terms, accuracy in billing, and timely communication with hospitals, insured members, and internal teams for the smooth treatment facilitation of our clients. Key Responsibilities Essential Functions: Insurance Coordinator Attend to insurance queries and ensure timely responses within the defined turnaround time (TAT). Coordinate with Case Managers to obtain cost estimates and treatment plans from healthcare providers. Submit cost estimates and treatment plans to the respective insurance companies for review within 24 hours. Follow up on claim approvals and ensure timely processing with 24-48 hours. Provide regular updates to insurance companies regarding travel arrangements, consultations, admissions, procedures, and discharge status. Oversee and facilitate the discharge process in coordination with hospitals and insurance teams. Ensure accurate and timely updating of discharge details in CRM & internal systems. Submit final invoices to insurance companies for claim settlement. Job Types: Full-time, Permanent, Freelance Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Paid sick time Paid time off Work Location: In person
Job Summary: The Account Executive will be responsible for handling day-to-day accounting operations, including recording financial transactions, preparing invoices, maintaining ledgers, and assisting with reconciliations. This role requires accuracy, attention to detail, and a good understanding of basic accounting principles. Key Responsibilities: Record day-to-day financial transactions and ensure proper posting to ledgers. Prepare and post journal entries for expenses, revenue, accruals, and adjustments. Handle accounts payable and accounts receivable functions. Generate and process invoices , bills, and receipts in a timely manner. Maintain and update accounting records and files (manual and electronic). Perform bank, vendor, and customer reconciliations regularly. Assist in monthly, quarterly, and year-end closing activities. Ensure data entry accuracy in accounting software (e.g., Tally, QuickBooks, SAP, Zoho Books, etc.). Support preparation of financial reports such as balance sheets, profit & loss statements, and cash flow statements. Coordinate with vendors, clients, and internal departments for financial documentation and payment follow-ups. Assist the finance team in audits and compliance-related work. Maintain confidentiality and ensure compliance with company financial policies and accounting standards. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Paid sick time Paid time off Work Location: In person
Job Summary The Executive – Case Management is responsible for the end-to-end coordination and support of patients throughout their treatment journey. This includes the initial interaction with patients to explain the direct billing process and liaising with their preferred healthcare providers to obtain treatment plans and cost estimates. The role ensures timely submission of these details within the defined turnaround time (TAT) and manages continuous follow-ups for approvals, admissions, and discharges. A key responsibility is the accurate and timely collection of discharge documents, along with confirmation of referrals in line with TAT requirements. Additionally, the Case Management Executive collects patient feedback on treatment facilitation and oversees the review and documentation process, ensuring seamless communication among patients, providers, and internal teams. Key Responsibilities Essential Functions Coordinate care and support for patients throughout the treatment process. Assess and document patient needs and treatment requirements. Educate and support patients regarding the treatment process and billing procedures. Build trust and maintain reliability in communication with patients and providers. Maintain effective communication with internal teams to ensure coordinated care. Handle international and patient refund bookings, along with data processing. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Paid sick time Paid time off Work Location: In person
Job Summary Processing and evaluating medical insurance claims, ensuring compliance with policy terms, accuracy in billing, and timely communication with hospitals, insured members, and internal teams for the smooth treatment facilitation of our clients. Key Responsibilities Essential Functions: Insurance Coordinator Attend to insurance queries and ensure timely responses within the defined turnaround time (TAT). Coordinate with Case Managers to obtain cost estimates and treatment plans from healthcare providers. Submit cost estimates and treatment plans to the respective insurance companies for review within 24 hours. Follow up on claim approvals and ensure timely processing with 24-48 hours. Provide regular updates to insurance companies regarding travel arrangements, consultations, admissions, procedures, and discharge status. Oversee and facilitate the discharge process in coordination with hospitals and insurance teams. Ensure accurate and timely updating of discharge details in CRM & internal systems. Submit final invoices to insurance companies for claim settlement. Job Types: Full-time, Permanent, Freelance Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Paid sick time Paid time off Work Location: In person