BITS AND BYTE IT CONSULTING PVT LTD

We are seeking a dynamic and organized Technical Support Coordinator to join our dedicated technical support team. As a Technical Support Coordinator, you will play a crucial role in facilitating communication between customers and our technical support staff, ensuring prompt issue resolution, and maintaining customer satisfaction. Act as the primary point of contact for customers seeking technical assistance. Gather information and understand the nature of technical issues reported by customers. Create, manage, and prioritize support tickets to ensure timely resolution. Assign tickets to appropriate technical support personnel based on expertise and workload. Facilitate communication between customers and technical support staff. Provide regular updates to customers on the status of their support requests. Assist customers in troubleshooting technical issues. Collaborate with technical support engineers to resolve complex problems. Maintain accurate records of customer interactions and technical solutions provided. Contribute to the creation and updating of technical support documentation. Ensure high levels of customer satisfaction by addressing customer concerns and providing exceptional service. Gather feedback on technical support experiences. Requirements: - Proven experience in a technical support role or similar position. - Strong communication and interpersonal skills. - Familiarity with technical troubleshooting and problem-solving techniques. - Experience with ticketing systems and customer relationship management (CRM) tools. Education And Qualifications: - Bachelor's degree in Information Technology, Computer Science, or a related field. - Relevant certifications in technical support or IT services are a plus.,