A Customer Relationship Manager (CRM) is responsible for building and maintaining strong, long-term relationships with clients to enhance customer loyalty and drive revenue. Key roles include acting as a primary contact for client inquiries, resolving issues, and ensuring customer satisfaction
Operations management: Oversee all daily branch operations to ensure smooth functioning, efficiency, and excellent customer service. Staff management: Lead, train, and motivate the branch staff to achieve high performance. This includes hiring, setting goals, and conducting performance reviews. Strategy and sales: Develop and implement strategies to increase revenue, meet sales targets, and achieve business objectives. Financial management: Manage the branch budget, monitor expenses and revenue, and analyze financial reports to make strategic decisions. Compliance: Ensure the branch adheres to all company policies, industry standards, and legal regulations. Customer relations: Build and maintain relationships with customers and the community, handle escalated complaints, and ensure high levels of customer satisfaction. Market analysis: Analyze market trends, competitor strategies, and competitor activities to identify opportunities for business growth.