Biorev Studios Pvt. Ltd.

Customer Service Representative (Outbound Calling)– HVAC Call Center Process Job Overview We are looking for a highly motivated and detail-oriented Customer Service Representative to join our Outbound Call team specializing in the HVAC (Heating, Ventilation, and Air Conditioning) Call Center process. The ideal candidate will be responsible for making outbound calls to customers, providing information, scheduling appointments, promoting membership plans, and ensuring accurate data capture. This role requires excellent communication skills, a strong customer service orientation, and the ability to work effectively in a fast-paced environment. About the HVAC Process at Biorev Biorev has been managing the HVAC (Heating, Ventilation, and Air Conditioning) Call Center process for over two years as the official franchise holder of One Hour Heating & Air Conditioning, serving the Frisco, Texas region. The India team handles complete back-office and customer service operations including inbound/outbound customer calls, technician scheduling, membership promotions, invoice handling, and QA. Supported by tools such as Rilla Voice AI, Service Titan, and Dialpad, the process is structured to maintain high service standards, technical efficiency, and customer satisfaction in line with One Hour’s brand promise. Visit www.onehourairfrisco.com for more information. Key Responsibilities Initiate outbound calls to customers for various purposes, including: Scheduling and confirming service appointments. Following up on previous service calls or inquiries. Promoting and explaining membership plans and special offers. Conducting customer satisfaction surveys. Accurately record and update customer information, call dispositions, and service details in CRM platforms. Adhere to call scripts and company guidelines to ensure consistent and high-quality customer interactions. Maintain a high level of product and service knowledge to effectively assist customers. Meet daily and weekly targets for outbound calls, appointments scheduled, or membership enrollments. Required Qualifications Educational Qualification: Graduate & above. Experience: 1-2 years of experience in an outbound call center role, preferably in a service-based or sales environment. Communication Skills: Excellent verbal and written communication skills in English, with clear and professional phone etiquette. Technical Proficiency: Basic computer literacy and ability to navigate CRM systems and other call center tools. Customer Focus: Strong commitment to providing excellent customer service. Work Ethic: Ability to work independently and as part of a team, demonstrating a proactive and results-oriented approach. Preferred Qualifications Prior experience in the HVAC, home services, or membership-based sales domain. Familiarity with CRM systems like Service Titan or similar Apps. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹50,000.00 per month Schedule: Night shift US shift Supplemental Pay: Commission pay Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Experience: Outbound voice: 1 year (Preferred) Call center: 1 year (Preferred) CRM software: 1 year (Preferred) Language: English (Preferred) Shift availability: Night Shift (Preferred) Work Location: In person

Customer Service Representative (Outbound Calling)– HVAC Call Center Process Job Overview We are looking for a highly motivated and detail-oriented Customer Service Representative to join our Outbound Call team specializing in the HVAC (Heating, Ventilation, and Air Conditioning) Call Center process. The ideal candidate will be responsible for making outbound calls to customers, providing information, scheduling appointments, promoting membership plans, and ensuring accurate data capture. This role requires excellent communication skills, a strong customer service orientation, and the ability to work effectively in a fast-paced environment. About the HVAC Process at Biorev Biorev has been managing the HVAC (Heating, Ventilation, and Air Conditioning) Call Center process for over two years as the official franchise holder of One Hour Heating & Air Conditioning, serving the Frisco, Texas region. The India team handles complete back-office and customer service operations including inbound/outbound customer calls, technician scheduling, membership promotions, invoice handling, and QA. Supported by tools such as Rilla Voice AI, Service Titan, and Dialpad, the process is structured to maintain high service standards, technical efficiency, and customer satisfaction in line with One Hour’s brand promise. Visit www.onehourairfrisco.com for more information. Key Responsibilities Initiate outbound calls to customers for various purposes, including: Scheduling and confirming service appointments. Following up on previous service calls or inquiries. Promoting and explaining membership plans and special offers. Conducting customer satisfaction surveys. Accurately record and update customer information, call dispositions, and service details in CRM platforms. Adhere to call scripts and company guidelines to ensure consistent and high-quality customer interactions. Maintain a high level of product and service knowledge to effectively assist customers. Meet daily and weekly targets for outbound calls, appointments scheduled, or membership enrollments. Required Qualifications Educational Qualification: Graduate & above. Experience: 1-2 years of experience in an outbound call center role, preferably in a service-based or sales environment. Communication Skills: Excellent verbal and written communication skills in English, with clear and professional phone etiquette. Technical Proficiency: Basic computer literacy and ability to navigate CRM systems and other call center tools. Customer Focus: Strong commitment to providing excellent customer service. Work Ethic: Ability to work independently and as part of a team, demonstrating a proactive and results-oriented approach. Preferred Qualifications Prior experience in the HVAC, home services, or membership-based sales domain. Familiarity with CRM systems like Service Titan or similar Apps. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹50,000.00 per month Schedule: Night shift US shift Supplemental Pay: Commission pay Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Experience: Outbound voice: 1 year (Preferred) Call center: 1 year (Preferred) CRM software: 1 year (Preferred) Language: English (Preferred) Shift availability: Night Shift (Preferred) Work Location: In person

About the Company We are looking for a proactive, process-oriented, and people-focused Assistant Manager to join our HVAC Call Center operations. This role requires strong team management skills, process compliance, coordination across functions, and performance improvement focus. The ideal candidate will assist in overseeing day-to-day operations, managing internal performance metrics, streamlining back-office functions, and supporting the Operations Manager in ensuring service excellence for our US-based HVAC business. About the Role Biorev has been managing the HVAC (Heating, Ventilation, and Air Conditioning) Call Center process for over two years as the official franchise holder of One Hour Heating & Air Conditioning, serving the Frisco, Texas region. The India team handles complete back-office and customer service operations, including inbound/outbound customer calls, technician scheduling, membership promotions, invoice handling, and QA. Supported by tools such as Rilla Voice AI, ServiceTitan, and Dialpad, the process is structured to maintain high service standards, technical efficiency, and customer satisfaction, aligning with One Hour’s brand promise. Visit www.onehourairfrisco.com for more information. Responsibilities Assist in day-to-day operations and workforce planning for the HVAC call center team Oversee scheduling, shift rosters, and attendance in coordination with Team Leads Supervise the performance of back-office agents, including CSRs, appointment setters, and QA staff Track and analyze key KPIs: AHT, CSAT, FCR, appointments booked, invoice accuracy, and QA scores Work with the Quality team to review audit reports and implement performance improvement plans Liaise with US-based technicians or managers for escalations, scheduling gaps, or process clarifications Support hiring, onboarding, and training of new joiners in coordination with HR and Trainers Own reporting and documentation for internal operations and management reviews Recommend and drive improvements in CRM usage, reporting, scripts, and customer interactions Escalate process breakdowns and support in crisis resolution (missed calls, appointment errors, etc.) Monitor adherence to SOPs, call handling protocols, and membership policies Collaborate with cross-functional teams including QA, Training, and Tech Support for seamless workflow Represent the Operations Manager in internal huddles, reviews, or while interacting with US counterparts when delegated Qualifications Educational Qualification: Graduate & above 5-7 years of experience in BPO/Call Center operations, preferably in HVAC/home services/US-based processes At least 2-5 years in a supervisory or team lead/AM role managing a team of agents Strong analytical skills and a hands-on approach to team performance tracking Experience working night shifts and managing US process dynamics Excellent verbal and written communication skills Proficient in Google Sheets, Excel, and CRM platforms (e.g., ServiceTitan, Zoho, Salesforce) Ability to thrive under pressure and manage team dynamics Preferred Skills Prior experience in HVAC, plumbing, or home services domain Familiarity with Rilla Voice AI, Dialpad, or similar tools for call monitoring Knowledge of call center metrics and quality standards (CSAT, FCR, QA Score, AHT, etc.) Exposure to remote team management or cross-shift handover protocols US client process experience in a back-office or voice support function Pay range and compensation package Location: Mohali Shift : Night Shift Saturdays are working in Summer with fixed Sunday off Type: In-house, Full-time Package: Starting at ₹55,000/month (depending on experience) Appointment Letter: 11-month renewable contract with Biorev LLC Website: onehourairfrisco.com Job Types: Full-time, Permanent Pay: ₹50,000.00 - ₹65,000.00 per month Schedule: Night shift US shift Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Experience: Team Lead: 1 year (Preferred) International Call Center: 3 years (Preferred) CRM software: 2 years (Preferred) Shift availability: Night Shift (Preferred) Work Location: In person

About the Company We are looking for a proactive, process-oriented, and people-focused Assistant Manager to join our HVAC Call Center operations. This role requires strong team management skills, process compliance, coordination across functions, and performance improvement focus. The ideal candidate will assist in overseeing day-to-day operations, managing internal performance metrics, streamlining back-office functions, and supporting the Operations Manager in ensuring service excellence for our US-based HVAC business. About the Role Biorev has been managing the HVAC (Heating, Ventilation, and Air Conditioning) Call Center process for over two years as the official franchise holder of One Hour Heating & Air Conditioning, serving the Frisco, Texas region. The India team handles complete back-office and customer service operations, including inbound/outbound customer calls, technician scheduling, membership promotions, invoice handling, and QA. Supported by tools such as Rilla Voice AI, ServiceTitan, and Dialpad, the process is structured to maintain high service standards, technical efficiency, and customer satisfaction, aligning with One Hour’s brand promise. Visit www.onehourairfrisco.com for more information. Responsibilities Assist in day-to-day operations and workforce planning for the HVAC call center team Oversee scheduling, shift rosters, and attendance in coordination with Team Leads Supervise the performance of back-office agents, including CSRs, appointment setters, and QA staff Track and analyze key KPIs: AHT, CSAT, FCR, appointments booked, invoice accuracy, and QA scores Work with the Quality team to review audit reports and implement performance improvement plans Liaise with US-based technicians or managers for escalations, scheduling gaps, or process clarifications Support hiring, onboarding, and training of new joiners in coordination with HR and Trainers Own reporting and documentation for internal operations and management reviews Recommend and drive improvements in CRM usage, reporting, scripts, and customer interactions Escalate process breakdowns and support in crisis resolution (missed calls, appointment errors, etc.) Monitor adherence to SOPs, call handling protocols, and membership policies Collaborate with cross-functional teams including QA, Training, and Tech Support for seamless workflow Represent the Operations Manager in internal huddles, reviews, or while interacting with US counterparts when delegated Qualifications Educational Qualification: Graduate & above 5-7 years of experience in BPO/Call Center operations, preferably in HVAC/home services/US-based processes At least 2-5 years in a supervisory or team lead/AM role managing a team of agents Strong analytical skills and a hands-on approach to team performance tracking Experience working night shifts and managing US process dynamics Excellent verbal and written communication skills Proficient in Google Sheets, Excel, and CRM platforms (e.g., ServiceTitan, Zoho, Salesforce) Ability to thrive under pressure and manage team dynamics Preferred Skills Prior experience in HVAC, plumbing, or home services domain Familiarity with Rilla Voice AI, Dialpad, or similar tools for call monitoring Knowledge of call center metrics and quality standards (CSAT, FCR, QA Score, AHT, etc.) Exposure to remote team management or cross-shift handover protocols US client process experience in a back-office or voice support function Pay range and compensation package Location: Mohali Shift : Night Shift Saturdays are working in Summer with fixed Sunday off Type: In-house, Full-time Package: Starting at ₹55,000/month (depending on experience) Appointment Letter: 11-month renewable contract with Biorev LLC Website: onehourairfrisco.com Job Types: Full-time, Permanent Pay: ₹50,000.00 - ₹65,000.00 per month Schedule: Night shift US shift Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Experience: Team Lead: 1 year (Preferred) International Call Center: 3 years (Preferred) CRM software: 2 years (Preferred) Shift availability: Night Shift (Preferred) Work Location: In person

Assistant Manager – Back Office Operations (HVAC LOB Line of Business) Location: Mohali (100% On-site) Shift: US Shift (4:30pm - 6:30am IST) with All Saturdays working during Summers Background: This role is pivotal in driving operational efficiency and customer experience for our HVAC business. The Assistant Manager will lead the back office operations for our HVAC division, managing various customer-facing and internal processes that ensure smooth day-to-day functioning. They will be the backbone of support for technicians in the field , the customer service team , and internal performance and training functions. This is not a call center management role . We are not seeking someone with a BPO or inbound sales/call center background. Instead, this is an operations-heavy position that requires someone with strong leadership, cross-functional coordination, and project ownership capabilities. Key Responsibilities: 1. Customer Operations Management Oversee inbound customer requests and ensure timely resolution of queries. Coordinate escalations and track ticket resolution metrics. Monitor and audit quality of inbound calls (agents as well as technicians). Improve NPS, CSAT, and other customer experience KPIs. 2. Field Technician Coordination Maintain real-time communication with HVAC technicians in the field. Track service schedules, delays, escalations, and real-time updates. Verify technician reporting, appointments, and service completion logs 3. Procurement and Inventory Monitoring Coordinate with vendors to purchase HVAC equipment, parts, and tools. Track delivery timelines, backorders, and vendor performance. Maintain purchase logs and follow procurement SOPs. 4. Loyalty Program and Service Protocol Management Ensure adherence to internal service protocols and procedures. Administer and track customer loyalty program benefits and rewards. Maintain documentation of recurring customer servicing activities. 5. Performance & Incentive Tracking Calculate and process field technician commissions and incentive payouts. Monitor and process internal bonuses for agents and back office personnel. Maintain detailed records and ensure timely disbursals. 6. Training and Quality Control Lead daily scrum and huddle meetings for team alignment. Conduct call quality audits (both agent and technician calls). Monitor adherence to training protocols and process documentation. Identify process gaps and recommend improvements. Who We’re Looking For: A dynamic, process-oriented professional with strong project management and people handling skills. Someone who thrives in a structured environment and can still adapt quickly to the daily operational needs of a field-intensive business. Must be comfortable with data-driven decision-making , reporting, and handling escalations. Able to manage multiple small processes simultaneously and ensure compliance and quality control across all of them. Preferred Qualifications: 4–8 years of relevant experience in back office operations, customer success, or service-based business operations . Background in industries like HVAC, field service, logistics, healthcare, or repair & maintenance is preferred. Strong knowledge of Microsoft Excel, ticketing systems (like ServiceTitan or Zoho), and CRM tools. Experience with daily operational reporting , SOP management, and performance-based tracking. Exclusions: No candidates from pure call center/BPO backgrounds. We do not require telecalling experience —this is not a tele-sales, BPO manager, or customer care role . Focus is on operations , not just managing customer calls. If you're ready to lead behind the scenes and drive real operational impact—this is your chance to be the force that keeps everything running smoothly. Apply now and help shape the backbone of our field operations! Job Types: Full-time, Permanent Pay: From ₹45,000.00 per month Benefits: Leave encashment Paid sick time Schedule: Night shift US shift Supplemental Pay: Commission pay Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Have you managed back-office operations in a field service, HVAC, logistics, or maintenance industry? Have you worked with US-based clients, teams, or processes? ✅ Yes / No — Please describe briefly Experience: Operations management: 4 years (Required) Customer service: 4 years (Preferred) CRM software: 4 years (Required) Field service: 4 years (Preferred) Location: Mohali, Punjab (Preferred) Shift availability: Night Shift (Required) Work Location: In person Expected Start Date: 21/07/2025

As an Assistant Manager for Back Office Operations in the HVAC Line of Business (LOB) located in Mohali (100% On-site) during US Shift (4:30pm - 6:30am IST) with All Saturdays working during Summers, you will play a crucial role in enhancing operational efficiency and customer experience within our HVAC business division. Your primary responsibility will be to oversee the back office operations, managing both customer-facing and internal processes to ensure seamless day-to-day operations. Your role will involve providing essential support to field technicians, the customer service team, and internal performance and training functions. We are specifically looking for a candidate with strong leadership, cross-functional coordination, and project ownership capabilities, rather than a background in call center management or inbound sales. Key Responsibilities: 1. Customer Operations Management: - Manage inbound customer requests for timely query resolution. - Coordinate escalations and monitor ticket resolution metrics. - Audit and enhance the quality of inbound calls to improve customer experience KPIs. 2. Field Technician Coordination: - Maintain real-time communication with HVAC technicians in the field. - Track service schedules, delays, escalations, and updates. - Verify technician reporting, appointments, and service completion logs. 3. Procurement and Inventory Monitoring: - Coordinate with vendors for HVAC equipment, parts, and tools procurement. - Track delivery timelines, backorders, and vendor performance. - Maintain purchase logs and adhere to procurement SOPs. 4. Loyalty Program and Service Protocol Management: - Enforce internal service protocols and track customer loyalty program benefits. - Document recurring customer servicing activities. 5. Performance & Incentive Tracking: - Monitor and process internal bonuses for agents and back office personnel. - Maintain detailed records for timely disbursals. 6. Training and Quality Control: - Lead daily team alignment meetings. - Conduct quality audits for calls made by agents and technicians. - Ensure adherence to training protocols and recommend process improvements. Preferred Qualifications: - 4 years of relevant experience in back office operations, customer success, or service-based business operations. - Background in HVAC, field service, logistics, healthcare, or repair & maintenance industries. - Proficiency in Microsoft Excel, ticketing systems (e.g., ServiceTitan or Zoho), and CRM tools. - Experience with operational reporting, SOP management, and performance tracking. Exclusions: - Candidates with pure call center/BPO backgrounds. - Telecalling experience is not required; this is an operations-focused role. If you are a detail-oriented professional with a knack for project management and people handling, capable of adapting to a dynamic operational environment, and comfortable with data-driven decision-making and reporting, then we invite you to be a part of our team. Apply now to contribute to the operational excellence of our field operations. Job Types: Full-time, Permanent Benefits: Leave encashment, Paid sick time Schedule: Night shift, US shift Ability to commute/relocate: Mohali, Punjab: Reliably commute or relocate before starting work (Preferred) Application Question(s): 1. Have you managed back-office operations in a field service, HVAC, logistics, or maintenance industry 2. Have you worked with US-based clients, teams, or processes Yes / No Please describe briefly Experience: - Operations management: 4 years (Required) - Customer service: 4 years (Preferred) - CRM software: 4 years (Required) - Field service: 4 years (Preferred) Location: Mohali, Punjab (Preferred) Shift availability: Night Shift (Required) Work Location: In person Expected Start Date: 21/07/2025,

You will be joining as an Assistant Manager for Back Office Operations within the HVAC Line of Business. Located in Mohali, you will be required to work 100% on-site during the US Shift from 4:30pm to 6:30am IST, with all Saturdays working during Summers. Your main responsibility will be to drive operational efficiency and enhance customer experience for the HVAC business. Leading the back office operations, you will oversee various customer-facing and internal processes to ensure the smooth day-to-day functioning of the division. Your support will be crucial for technicians in the field, the customer service team, and internal performance and training functions. The role does not involve call center management but is operations-focused, requiring strong leadership, cross-functional coordination, and project ownership skills. Experience in BPO or inbound sales/call center background is not sought after. Key Responsibilities: 1. Customer Operations Management: - Supervise inbound customer requests for timely query resolutions. - Manage escalations and monitor ticket resolution metrics. - Audit quality of inbound calls and work towards improving customer experience KPIs. 2. Field Technician Coordination: - Maintain communication with HVAC technicians in real-time. - Track service schedules, delays, escalations, and updates. - Verify technician reporting, appointments, and service completion logs. 3. Procurement and Inventory Monitoring: - Coordinate with vendors for purchasing HVAC equipment, parts, and tools. - Track delivery timelines, backorders, and vendor performance. - Maintain purchase logs and adhere to procurement SOPs. 4. Loyalty Program and Service Protocol Management: - Ensure adherence to internal service protocols. - Administer customer loyalty program benefits and rewards. - Document recurring customer servicing activities. 5. Performance & Incentive Tracking: - Monitor and process internal bonuses for agents and back office personnel. - Maintain detailed records and ensure timely disbursals. 6. Training and Quality Control: - Lead daily team alignment meetings. - Conduct call quality audits and monitor training protocols. - Identify process gaps and recommend improvements. We are looking for a dynamic, process-oriented professional with strong project management and people handling skills. The ideal candidate should excel in a structured environment, adapt quickly to operational needs, and be comfortable with data-driven decision-making and handling escalations. Preferred Qualifications: - At least 4 years of relevant experience in back office operations, customer success, or service-based operations. - Background in HVAC, field service, logistics, healthcare, or repair & maintenance industries. - Proficiency in Microsoft Excel, ticketing systems, and CRM tools. - Experience in operational reporting, SOP management, and performance tracking. Exclusions: - Candidates from pure call center/BPO backgrounds. - No tele-sales, BPO manager, or customer care role experience required. If you are ready to make a real operational impact and ensure the smooth running of our field operations, apply now. This is a full-time, permanent position with benefits including leave encashment and paid sick time. Note: This job requires in-person work at the Mohali, Punjab location during the Night Shift. The expected start date is 21/07/2025.,

Customer Service Representative (Outbound Calling)– HVAC Call Center Process Job Overview We are looking for a highly motivated and detail-oriented Customer Service Representative to join our Outbound Call team specializing in the HVAC (Heating, Ventilation, and Air Conditioning) Call Center process. The ideal candidate will be responsible for making outbound calls to customers, providing information, scheduling appointments, promoting membership plans, and ensuring accurate data capture. This role requires excellent communication skills, a strong customer service orientation, and the ability to work effectively in a fast-paced environment. About the HVAC Process at Biorev Biorev has been managing the HVAC (Heating, Ventilation, and Air Conditioning) Call Center process for over two years as the official franchise holder of One Hour Heating & Air Conditioning, serving the Frisco, Texas region. The India team handles complete back-office and customer service operations including inbound/outbound customer calls, technician scheduling, membership promotions, invoice handling, and QA. Supported by tools such as Rilla Voice AI, Service Titan, and Dialpad, the process is structured to maintain high service standards, technical efficiency, and customer satisfaction in line with One Hour’s brand promise. Visit www.onehourairfrisco.com for more information. Key Responsibilities Initiate outbound calls to customers for various purposes, including: Scheduling and confirming service appointments. Following up on previous service calls or inquiries. Promoting and explaining membership plans and special offers. Conducting customer satisfaction surveys. Accurately record and update customer information, call dispositions, and service details in CRM platforms. Adhere to call scripts and company guidelines to ensure consistent and high-quality customer interactions. Maintain a high level of product and service knowledge to effectively assist customers. Meet daily and weekly targets for outbound calls, appointments scheduled, or membership enrollments. Required Qualifications Educational Qualification: Graduate & above. Experience: 3+ years of experience in an outbound call center in cold calling role, preferably in a service-based or sales environment. Communication Skills: Excellent verbal and written communication skills in English, with clear and professional phone etiquette. Technical Proficiency: Basic computer literacy and ability to navigate CRM systems and other call center tools. Customer Focus: Strong commitment to providing excellent customer service. Work Ethic: Ability to work independently and as part of a team, demonstrating a proactive and results-oriented approach. Preferred Qualifications Prior experience in the HVAC, home services, or membership-based sales domain. Familiarity with CRM systems like Service Titan or similar Apps. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹56,000.00 per month Schedule: Night shift US shift Supplemental Pay: Commission pay Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Experience: Cold calling: 2 years (Required) Outbound voice: 3 years (Preferred) Call center: 3 years (Preferred) CRM software: 3 years (Preferred) Language: English (Preferred) Location: Mohali, Punjab (Preferred) Shift availability: Night Shift (Preferred) Work Location: In person

Job Overview Biorev is hiring a Quality Check Representative with a strong background in 3D architectural visualization and an eye for excellence. The candidate will be responsible for reviewing both interior and exterior 3D renders , identifying technical or artistic issues, and delivering precise, actionable feedback to ensure top-quality outputs. You will be working on US-based architectural rendering projects , and thus must be capable of interpreting architectural drawings, visual references, and CAD inputs with accuracy and speed. Ideal candidates are detail-oriented, proactive, excellent communicators, and capable of collaborating with both internal teams and external freelancers in a structured, professional environment. Key Responsibilities Conduct comprehensive quality reviews of 3D renders (interiors and exteriors) based on technical, artistic, and project-specific standards. Use checklists and documentation templates to ensure uniform QC and traceable feedback records. Detect errors in materials, lighting, composition, modelling, and post-production , and provide clear, annotated correction guidelines. Read and interpret AutoCAD architectural drawings to verify dimensions, wall thickness, ceiling heights, furniture placements, and material types in the render. Participate in the Quality Audit Process , contributing to freelancer evaluations and quality trend reports. Required Qualifications Software Proficiency (Minimum Required Versions): 3ds Max 2021 or above Corona Renderer 8 or above V-Ray 6 or above Photoshop 2021 or above AutoCAD 2021 or above (must be able to read and interpret architectural 2D drawings) Familiarity with Forest Pack 6+ and Phoenix FD Additional Requirements: 1–3 years of hands-on experience in architectural rendering and visualization Excellent command of lighting, materials, modelling accuracy , and render optimization principles Ability to deliver clear and structured feedback using professional communication practices Familiarity with post-production workflows , render passes, and composite layer systems in Photoshop Strong English communication skills (written and verbal), especially for international coordination Preferred Qualifications Advanced post-production experience using Photoshop , including masks, blending modes, render elements, and LUTs Deep expertise in 3ds Max + Forest Pack for vegetation and scattering system quality assessment Experience collaborating with remote artists or freelancers from different countries and time zones Ability to identify and fix basic modelling issues , including alignment and proportional errors Prior work experience on US-based architectural visualization projects or familiarity with US residential/architectural design standards Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹45,000.00 per month Benefits: Leave encashment Paid sick time Schedule: Night shift US shift Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Experience: 3ds Max: 1 year (Required) Adobe Photoshop: 1 year (Preferred) AutoCAD: 1 year (Preferred) Location: Mohali, Punjab (Preferred) Shift availability: Night Shift (Preferred) Work Location: In person

Customer Service Representative (Outbound Calling)– HVAC Call Center Process Job Overview We are looking for a highly motivated and detail-oriented Customer Service Representative to join our Outbound Call team specializing in the HVAC (Heating, Ventilation, and Air Conditioning) Call Center process. The ideal candidate will be responsible for making outbound calls to customers, providing information, scheduling appointments, promoting membership plans, and ensuring accurate data capture. This role requires excellent communication skills, a strong customer service orientation, and the ability to work effectively in a fast-paced environment. About the HVAC Process at Biorev Biorev has been managing the HVAC (Heating, Ventilation, and Air Conditioning) Call Center process for over two years as the official franchise holder of One Hour Heating & Air Conditioning, serving the Frisco, Texas region. The India team handles complete back-office and customer service operations including inbound/outbound customer calls, technician scheduling, membership promotions, invoice handling, and QA. Supported by tools such as Rilla Voice AI, Service Titan, and Dialpad, the process is structured to maintain high service standards, technical efficiency, and customer satisfaction in line with One Hour’s brand promise. Visit www.onehourairfrisco.com for more information. Key Responsibilities Initiate outbound calls to customers for various purposes, including: Scheduling and confirming service appointments. Following up on previous service calls or inquiries. Promoting and explaining membership plans and special offers. Conducting customer satisfaction surveys. Accurately record and update customer information, call dispositions, and service details in CRM platforms. Adhere to call scripts and company guidelines to ensure consistent and high-quality customer interactions. Maintain a high level of product and service knowledge to effectively assist customers. Meet daily and weekly targets for outbound calls, appointments scheduled, or membership enrollments. Required Qualifications Educational Qualification: Graduate & above. Experience: 3+ years of experience in an outbound call center in cold calling role, preferably in a service-based or sales environment. Communication Skills: Excellent verbal and written communication skills in English, with clear and professional phone etiquette. Technical Proficiency: Basic computer literacy and ability to navigate CRM systems and other call center tools. Customer Focus: Strong commitment to providing excellent customer service. Work Ethic: Ability to work independently and as part of a team, demonstrating a proactive and results-oriented approach. Preferred Qualifications Prior experience in the HVAC, home services, or membership-based sales domain. Familiarity with CRM systems like Service Titan or similar Apps. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹56,000.00 per month Schedule: Night shift US shift Supplemental Pay: Commission pay Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Experience: Cold calling: 2 years (Required) Outbound voice: 3 years (Preferred) Call center: 3 years (Preferred) CRM software: 3 years (Preferred) Language: English (Preferred) Location: Mohali, Punjab (Preferred) Shift availability: Night Shift (Preferred) Work Location: In person

Job Overview Biorev is hiring a Quality Check Representative with a strong background in 3D architectural visualization and an eye for excellence. The candidate will be responsible for reviewing both interior and exterior 3D renders , identifying technical or artistic issues, and delivering precise, actionable feedback to ensure top-quality outputs. You will be working on US-based architectural rendering projects , and thus must be capable of interpreting architectural drawings, visual references, and CAD inputs with accuracy and speed. Ideal candidates are detail-oriented, proactive, excellent communicators, and capable of collaborating with both internal teams and external freelancers in a structured, professional environment. Key Responsibilities Conduct comprehensive quality reviews of 3D renders (interiors and exteriors) based on technical, artistic, and project-specific standards. Use checklists and documentation templates to ensure uniform QC and traceable feedback records. Detect errors in materials, lighting, composition, modelling, and post-production , and provide clear, annotated correction guidelines. Read and interpret AutoCAD architectural drawings to verify dimensions, wall thickness, ceiling heights, furniture placements, and material types in the render. Participate in the Quality Audit Process , contributing to freelancer evaluations and quality trend reports. Required Qualifications Software Proficiency (Minimum Required Versions): 3ds Max 2021 or above Corona Renderer 8 or above V-Ray 6 or above Photoshop 2021 or above AutoCAD 2021 or above (must be able to read and interpret architectural 2D drawings) Familiarity with Forest Pack 6+ and Phoenix FD Additional Requirements: 1–3 years of hands-on experience in architectural rendering and visualization Excellent command of lighting, materials, modelling accuracy , and render optimization principles Ability to deliver clear and structured feedback using professional communication practices Familiarity with post-production workflows , render passes, and composite layer systems in Photoshop Strong English communication skills (written and verbal), especially for international coordination Preferred Qualifications Advanced post-production experience using Photoshop , including masks, blending modes, render elements, and LUTs Deep expertise in 3ds Max + Forest Pack for vegetation and scattering system quality assessment Experience collaborating with remote artists or freelancers from different countries and time zones Ability to identify and fix basic modelling issues , including alignment and proportional errors Prior work experience on US-based architectural visualization projects or familiarity with US residential/architectural design standards Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹45,000.00 per month Benefits: Leave encashment Paid sick time Schedule: Night shift US shift Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Experience: 3ds Max: 1 year (Required) Adobe Photoshop: 1 year (Preferred) AutoCAD: 1 year (Preferred) Location: Mohali, Punjab (Preferred) Shift availability: Night Shift (Preferred) Work Location: In person

Customer Service Representative (Outbound Calling)– HVAC Call Center Process Freshers with excellent communication skills must apply! Job Overview We are looking for a highly motivated and detail-oriented Customer Service Representative to join our Outbound Call team specializing in the HVAC (Heating, Ventilation, and Air Conditioning) Call Center process. The ideal candidate will be responsible for making outbound calls to customers, providing information, scheduling appointments, promoting membership plans, and ensuring accurate data capture. This role requires excellent communication skills, a strong customer service orientation, and the ability to work effectively in a fast-paced environment. About the HVAC Process at Biorev Biorev has been managing the HVAC (Heating, Ventilation, and Air Conditioning) Call Center process for over two years as the official franchise holder of One Hour Heating & Air Conditioning, serving the Frisco, Texas region. The India team handles complete back-office and customer service operations including inbound/outbound customer calls, technician scheduling, membership promotions, invoice handling, and QA. Supported by tools such as Rilla Voice AI, Service Titan, and Dialpad, the process is structured to maintain high service standards, technical efficiency, and customer satisfaction in line with One Hour’s brand promise. Visit www.onehourairfrisco.com for more information. Key Responsibilities Initiate outbound calls to customers for various purposes, including: Scheduling and confirming service appointments. Following up on previous service calls or inquiries. Promoting and explaining membership plans and special offers. Conducting customer satisfaction surveys. Accurately record and update customer information, call dispositions, and service details in CRM platforms. Adhere to call scripts and company guidelines to ensure consistent and high-quality customer interactions. Maintain a high level of product and service knowledge to effectively assist customers. Meet daily and weekly targets for outbound calls, appointments scheduled, or membership enrollments. Required Qualifications Educational Qualification: Graduate & above. Experience: 1-6years of experience in an outbound call center role, preferably in a service-based or sales environment. Communication Skills: Excellent verbal and written communication skills in English, with clear and professional phone etiquette. Technical Proficiency: Basic computer literacy and ability to navigate CRM systems and other call center tools. Customer Focus: Strong commitment to providing excellent customer service. Work Ethic: Ability to work independently and as part of a team, demonstrating a proactive and results-oriented approach. Preferred Qualifications Prior experience in the HVAC, home services, or membership-based sales domain. Familiarity with CRM systems like Service Titan or similar Apps. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹55,000.00 per month Schedule: Night shift US shift Supplemental Pay: Commission pay Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Experience: Outbound voice: 1 year (Preferred) Call center: 1 year (Preferred) CRM software: 1 year (Preferred) Cold calling: 1 year (Preferred) Language: English (Preferred) Shift availability: Night Shift (Preferred) Work Location: In person

Customer Service Representative (Outbound Calling)– HVAC Call Center Process Freshers with excellent communication skills must apply! Job Overview We are looking for a highly motivated and detail-oriented Customer Service Representative to join our Outbound Call team specializing in the HVAC (Heating, Ventilation, and Air Conditioning) Call Center process. The ideal candidate will be responsible for making outbound calls to customers, providing information, scheduling appointments, promoting membership plans, and ensuring accurate data capture. This role requires excellent communication skills, a strong customer service orientation, and the ability to work effectively in a fast-paced environment. About the HVAC Process at Biorev Biorev has been managing the HVAC (Heating, Ventilation, and Air Conditioning) Call Center process for over two years as the official franchise holder of One Hour Heating & Air Conditioning, serving the Frisco, Texas region. The India team handles complete back-office and customer service operations including inbound/outbound customer calls, technician scheduling, membership promotions, invoice handling, and QA. Supported by tools such as Rilla Voice AI, Service Titan, and Dialpad, the process is structured to maintain high service standards, technical efficiency, and customer satisfaction in line with One Hour’s brand promise. Visit www.onehourairfrisco.com for more information. Key Responsibilities Initiate outbound calls to customers for various purposes, including: Scheduling and confirming service appointments. Following up on previous service calls or inquiries. Promoting and explaining membership plans and special offers. Conducting customer satisfaction surveys. Accurately record and update customer information, call dispositions, and service details in CRM platforms. Adhere to call scripts and company guidelines to ensure consistent and high-quality customer interactions. Maintain a high level of product and service knowledge to effectively assist customers. Meet daily and weekly targets for outbound calls, appointments scheduled, or membership enrollments. Required Qualifications Educational Qualification: Graduate & above. Experience: 1-6years of experience in an outbound call center role, preferably in a service-based or sales environment. Communication Skills: Excellent verbal and written communication skills in English, with clear and professional phone etiquette. Technical Proficiency: Basic computer literacy and ability to navigate CRM systems and other call center tools. Customer Focus: Strong commitment to providing excellent customer service. Work Ethic: Ability to work independently and as part of a team, demonstrating a proactive and results-oriented approach. Preferred Qualifications Prior experience in the HVAC, home services, or membership-based sales domain. Familiarity with CRM systems like Service Titan or similar Apps. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹55,000.00 per month Schedule: Night shift US shift Supplemental Pay: Commission pay Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Experience: Outbound voice: 1 year (Preferred) Call center: 1 year (Preferred) CRM software: 1 year (Preferred) Cold calling: 1 year (Preferred) Language: English (Preferred) Shift availability: Night Shift (Preferred) Work Location: In person